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Virtual organization delivering public services

Rodrigues, Miguel
Fonte: European Group of Public Administration Publicador: European Group of Public Administration
Tipo: Conferência ou Objeto de Conferência
ENG
Relevância na Pesquisa
65.94%
In the last decades of twentieth century, the subject of the administrative reform started to be in the agenda of great part of the governments of the industrialized countries. It is in a change context and of new challenges of the Administration that the New Public Management appears as a model of the Administrative Reformation. Thus, the introduction of market mechanisms and the adoption of tools of private administration are presented as a model on the basis to solve the problems of efficiency of the public administration. The New Public Management appears as a microeconomic perspective of privatization and puts stress on private management style in Public Administration. It argues an alteration on the organisational structures and relations, the introduction of management processes and tools, and the delimitation of performance indicators. The main objectives are the specialization, the decentralization, the fragmentations and autonomy of public structures and the increase of the efficiency. Thus, the followed way is the differentiation, which is a natural trend of the different areas of Public Administration to seek a higher identification of values and procedures within working environment. If this identification is a way for the efficiency...

A prestação  privada de serviços públicos no Brasil; The public services provided by the private sector in Brazil

Marques, Fabio Ferraz
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 15/05/2009 PT
Relevância na Pesquisa
66.1%
A prestação privada de serviços públicos constitui atividade essencial do Estado contemporâneo. O objeto deste trabalho é o exame das formas de prestação privada de serviços públicos no Brasil. De início, analisa como pressuposto para o desenvolvimento do tema central a atividade administrativa estatal prestada nos três níveis da Federação (União, Estados, Distrito Federal e Municípios), na qual se insere a atividade administrativa material de prestação de serviço público. A seguir, analisa a evolução e as motivações da passagem da execução do serviço público, de início apenas feita pelo próprio Poder Público, para os particulares. O exame dos fundamentos constitucionais do serviço público, plantados na Constituição de 1988, aplicáveis aos três níveis de poder federativo e o estudo das formas de delegação de serviço público aos particulares previstas nos artigos 175, 223 e nos incisos XI e XII do artigo 21 da Constituição Federal completam a análise. O tema central do estudo é tratado em seguida, que cuida especificamente das formas de serviço público que permitem sua prestação por particulares e que são admitidas no ordenamento jurídico brasileiro. Demonstrado que a delegação de serviços públicos para a iniciativa privada...

Uma análise dos serviços públicos eletrônicos sob a ótica dos gestores públicos e dos usuários; An analysis of electronic public services from the perspective of public managers and users.

Fernandes, Flávia
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 31/10/2013 PT
Relevância na Pesquisa
65.97%
O objetivo desta pesquisa foi avaliar a qualidade dos serviços públicos eletrônicos sob a ótica dos gestores públicos e dos usuários. Para realizar tal pesquisa foram realizadas entrevistas em profundidade com os gestores públicos da cidade de Ribeirão Preto e da cidade de Vinhedo. E também, foram aplicados questionários em sua forma on line para avaliar a satisfação dos usuários em relação ao site municipal (cidade de Ribeirão Preto) e o site estadual (site do Programa Poupatempo). Os resultados obtidos na pesquisa foram que os itens relacionados à facilidade de uso do site, oferecimento do que era esperado, fornecimento das informações com qualidade e o estímulo do site ao uso repetido foram os fatores melhor avaliados pelos usuários na cidade de Ribeirão Preto. E na cidade de Vinhedo, os itens que foram melhores avaliados foram: o fornecimento das informações com qualidade, o estímulo do site ao uso repetido e o oferecimento do que era esperado. Tais resultados implicam que apesar das diferenças existentes entre as cidades, os itens relacionados à satisfação dos usuários foram praticamente os mesmos. Logo, esta pesquisa contribuiu para auxiliar os gestores públicos municipais a nortear as suas ações para melhoria da qualidade dos serviços públicos oferecidos. A pesquisa revelou a necessidade de uma efetiva coordenação por parte de órgãos federais no sentido de facilitar o desenvolvimento dos serviços de governo eletrônico. Pesquisas futuras nesta área poderiam replicar o questionário e as entrevistas aplicadas visando corroborar os elementos identificados em outras esferas governamentais.; The objective of this research was to evaluate the quality of the electronics from the perspective of public managers and users of public services. To conduct such research indepth interviews were conducted with public officials of the city of Ribeirão Preto and the town of Vinhedo. Also...

Three essays on local demand for public services

Menezes, Rafael Terra de
Fonte: Fundação Getúlio Vargas Publicador: Fundação Getúlio Vargas
Tipo: Tese de Doutorado
EN_US
Relevância na Pesquisa
66.01%
Local provision of public services has the positive effect of increasing the efficiency because each locality has its idiosyncrasies that determine a particular demand for public services. This dissertation addresses different aspects of the local demand for public goods and services and their relationship with political incentives. The text is divided in three essays. The first essay aims to test the existence of yardstick competition in education spending using panel data from Brazilian municipalities. The essay estimates two-regime spatial Durbin models with time and spatial fixed effects using maximum likelihood, where the regimes represent different electoral and educational accountability institutional settings. First, it is investigated whether the lame duck incumbents tend to engage in less strategic interaction as a result of the impossibility of reelection, which lowers the incentives for them to signal their type (good or bad) to the voters by mimicking their neighbors’ expenditures. Additionally, it is evaluated whether the lack of electorate support faced by the minority governments causes the incumbents to mimic the neighbors’ spending to a greater extent to increase their odds of reelection. Next, the essay estimates the effects of the institutional change introduced by the disclosure on April 2007 of the Basic Education Development Index (known as IDEB) and its goals on the strategic interaction at the municipality level. This institutional change potentially increased the incentives for incumbents to follow the national best practices in an attempt to signal their type to voters...

Mass Media and Public Services : The Effects of Radio Access on Public Education in Benin

Keefer, Philip; Khemani, Stuti
Fonte: Banco Mundial Publicador: Banco Mundial
Relevância na Pesquisa
66.05%
Does radio access improve public service provision? And if so, does it do so by increasing government accountability to citizens, or by persuading households to take advantage of publicly-provided services? Prior research has argued that citizens with greater access to mass media receive greater benefits from targeted government welfare programs, but has not addressed these questions for public services such as in education and health. Using unique data from Benin, this paper finds that literacy rates among school children are higher in villages exposed to signals from a larger number of community radio stations. The effect is identified based on a "natural experiment" in the northern communes of Benin where within-commune variation in village access to radio stations is exogenous to observed and unobserved village characteristics. In contrast to prior research, the authors find that this media effect does not operate through government accountability: government inputs into village schools and household knowledge of government education policies are no different in villages with greater access to community radio. Instead...

What are Public Services Worth, and to Whom? Non-parametric Estimation of Capitalization in Pune

Lall, Somik V.; Lundberg, Mattias
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Relevância na Pesquisa
66.06%
The availability and quality of basic public services are important determinants of urban quality of life. In many cities, rapid population growth and fiscal constraints are limiting the extent to which urban governments can keep up with increasing demand for these services. It therefore becomes important to prioritize provision of those services to best reflect local demand. The authors present a strategy to estimate the demand for public services, which is sensitive to heterogeneity in preferences across types of households, and the nonparametric estimation addresses problems arising from functional form restrictions. Using data from Pune, India, they estimate the demand for public services, as represented by the marginal change in the self-assessed monthly rental price of dwellings from the services. The authors find that the value of publicly provided services accruing to the poor is greater than that going to wealthier households, and even untargeted across-the-board investment in specific services can be progressive.

General Purpose Central-provincial-local Transfers (DAU) in Indonesia : From Gap Filling to Ensuring Fair Access to Essential Public Services for All

Shah, Anwar; Qibthiyyah, Riatu; Dita, Astrid
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Relevância na Pesquisa
65.94%
Indonesia has come a long way from centralized governance to decentralized local governance, and today Indonesia ranks among the most decentralized developing countries. The Government of Indonesia is revisiting all aspects of local governance to make appropriate legal and institutional adjustments based on lessons leaarned during the past decade. An important area of this re-examination and possible reform is the central financing of subnational expenditures. The system of intergovernmental finance represents one of the most complex systems ever implemented by any government in the world. The system is primarily focused on a gap-filling approach to provincial-local finance in an objective manner to ensure revenue adequacy and local autonomy but without accountability to local residents for service delivery performance. This paper takes a closer look at Dana Alokasi Umum -- the most dominant program of unconditional central transfers to finance provincial-local government expenditures in Indonesia. The paper also presents illustrative simulations of alternative programs and compares these with the existing Dana Alokasi Umum allocations. The paper concludes that super complexity leads to lack of transparency, inequity, and uncertainty in allocation. Simpler alternatives are available that have the potential to address autonomy and equity objectives while also enhancing efficiency and citizen-based accountability. Such alternatives would represent a move away from the complex gap-filling approach to simple output-based transfers to finance operating expenditures. Capital grants would deal with infrastructure deficiencies. And the alternatives would institute fiscal capacity equalization as a residual program with an explicit standard to ensure that all local jurisdictions have adequate means to deliver reasonably comparable levels of public services at reasonably comparable levels of tax burdens across the country.

Equity in Public Services in Tanzania and Uganda

World Bank
Fonte: Washington, DC Publicador: Washington, DC
EN_US
Relevância na Pesquisa
66.07%
The context of this note is the concern in both Uganda and Tanzania that the distribution of public servants in both countries has been uneven, leading to inequity in the delivery of public services, with lower quality services linked to persistent poverty in certain underserved or hard-to-reach and stay (HTRS) areas. The note looks in detail at the nature of the problem as it affects education and health services, assesses measures already in place to tackle inequity, and makes recommendations to address the problem in the immediate as well as the long-term. In focus in this note are those areas that suffer from having far below average numbers of public servants, and consequently far below average public services. In Tanzania such areas are more commonly referred to as under-served and again additional resources have been allocated to them. Governments have so far responded with relatively conventional measures, such as financial incentives for staff and improved living conditions. While both of these are important...

Belarus Public Expenditure Review : Enhancing Public Services in Times of Austerity

World Bank
Fonte: Washington, Dc Publicador: Washington, Dc
EN_US
Relevância na Pesquisa
66.06%
This report is the second volume of the programmatic Public Expenditure Review (PER) in Belarus. In 2010 the Ministry of Finance requested that the Bank provide sequenced and targeted advice on the fiscal reform options across priority areas of the budget. Responding to this request, a programmatic PER was agreed upon. The first volume was delivered in November 2011 and focused on providing policy options for a sustainable pension system, better targeted social assistance and rationalization of energy and agricultural subsidies. The objective of this volume is to identify reform opportunities to enhance the quality of key public services in a fiscally constrained environment. Specifically, the second PER will analyze three key areas of the budget: intergovernmental fiscal relations and public spending in the education and health sectors. These three areas were chosen because they are significant from a fiscal perspective. More than half of government spending is channeled through sub-national governments, while education and health spending together account for a quarter of government spending (largely at the sub-national level). Beyond their fiscal importance...

Buying Votes vs. Supplying Public Services : Political Incentives to Under-invest in Pro-poor Policies

Khemani, Stuti
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
EN_US
Relevância na Pesquisa
66.06%
This paper uses unique survey data to provide, for the first time in the literature, direct evidence that vote buying in poor economies is associated with lower provision of public services that disproportionately benefit the poor. Various features of the data and the institutional context allow the interpretation of this correlation as the equilibrium policy consequence of clientelist politics, ruling out alternate explanations (such as, for example, poverty driving both vote buying and health outcomes). The data come from the Philippines, a country context that allows for measuring vote buying during elections and services delivered by the administrative unit controlled by winners of those elections. The data reveal a significant, robust negative correlation between vote buying and the delivery of primary health services. In places where households report more vote buying, government records show that municipalities invest less in basic health services for mothers and children; and, quite strikingly, as a summary measure of weak service delivery performance...

Contracting for Public Services : Output-based Aid and Its Applications

Brook, Penelope J.; Smith, Suzanne M.
Fonte: Washington, DC: World Bank Publicador: Washington, DC: World Bank
EN_US
Relevância na Pesquisa
66.05%
Access to good, reliable public services is critical for the poor in developing countries if they are to rise out of poverty. Safe water and sanitation, modern energy and communications, good-quality basic education and health services--all contribute directly to individual well-being, and all improve economic opportunities for low-income households. The primary challenge now is to ensure that aid- and tax-funded spending reaches the poor, that the services this money finances respond to their needs and preferences, that these services are delivered efficiently, and that public funds are used in a way that leverages private financing of service delivery. The cases gathered in this report tell of efforts to improve the delivery of services by contracting out their provision and linking the payment of subsidies to the delivery of services to targeted groups--illustrating aspects of an approach that the authors call "output-based aid." The cases highlight varied attempts to sharpen the focus on the objectives of aid and public spending...

Public Services and Expenditure Need Equalization : Reflections on Principles and Worldwide Comparative Practices

Shah, Anwar
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
EN_US
Relevância na Pesquisa
66.05%
This paper reviews the conceptual challenges as well as lessons from worldwide experiences in implementing public services and expenditure need compensation in fiscal equalization transfers with a view to developing guidance for practitioners. The paper concludes that while in theory a strong case for a comprehensive fiscal equalization can be made, in practice fiscal need equalization as part of a comprehensive equalization program introduces significant complexity. This works against the simplicity, transparency and general acceptability of the program. This does not imply that fiscal need equalization should be abandoned in the interest of simplicity and transparency. Instead simplicity, transparency and local autonomy are preserved by having fiscal need equalization through public service oriented (specific purpose block transfers) output based fiscal transfers that impose no spending requirements for any functions or objects of expenditures. Such transfers contrast with traditional earmarked transfers...

Evaluating EU policies on public services: a citizens´ perspective

Clifton, Judith Catherine; Díaz Fuentes, Daniel
Fonte: MPRA Publicador: MPRA
Tipo: info:eu-repo/semantics/workingPaper; publishedVersion
ENG
Relevância na Pesquisa
66.01%
This article evaluates EU policies on public services – particularly public network services - from the citizens´ point of view. It is first argued that citizens´ perceptions about these services are important because they are essential for quality of life, but also because they exhibit economic characteristics such as asymmetrical information, adverse selection and positive externalities. Changing EU policy on public services is synthesised and classified into two main phases in section two. Citizen satisfaction with public services as revealed through surveys from 1997 to 2007 is explored in the third section. In the discussion, the prospects for EU policy on public services are considered and, it is argued that, from the perspectives of subsidiarity and proportionality, policy towards strengthening the common market is being increasingly uploaded to the supranational level in the form of directives, whilst cohesion and redistribution policies are being downloaded to the national level or dealt with at the supranational level by “soft” instruments.

Public services provided with ICT in the smart city environment: the case of spanish cities.

Pérez González, Daniel; Díaz Díaz, Raimundo
Fonte: Graz University of Technology-; Institut für Informationssysteme und Computer Medien (IICM) Publicador: Graz University of Technology-; Institut für Informationssysteme und Computer Medien (IICM)
Tipo: info:eu-repo/semantics/article; publishedVersion
ENG
Relevância na Pesquisa
65.98%
Social, technological and economic changes, citizen demand of services modernization, new ICT developments related to the Internet of Things and an economic situation that urges more efficient public administrations, have allowed the adoption of ICT by municipalities in order to provide public services. All the foregoing constitutes a boost of the smart city concept, which is considered in the scientific literature mainly from a technical point of view, overlooking deeper analysis on the specific services being provided by means of smart technologies. The current research identifies services provided using smart technologies at 26 Spanish smart cities and the degree of smart development of those cities based on which services provide. The results highlight that the services most widely implemented are those that allow direct reductions in local administration expenditure. On the other hand, the remaining services enjoy greater perspectives of future development. Additionally, three groups of smart city development have been identified, which allows benchmarking analysis and enhances the exchange of information between the cities.

Competition in Business Taxes and Public Services: Are Production-Based Taxes Superior to Capital Taxes?

Gugl, Elisabeth; Zodrow, George R.
Fonte: Universidade Rice Publicador: Universidade Rice
Tipo: Journal article; Text; post-print
ENG
Relevância na Pesquisa
75.97%
Although most of the tax competition literature focuses on the provision of local public services to households, several papers analyze tax competition when capital taxes are used to finance local public services provided to businesses, examining the conditions under which such services are provided efficiently, under-provided, or over-provided. In addition, several prominent observers have noted that “benefit-related” business taxation is desirable on both efficiency and equity grounds and argued that such taxation should take the form of a tax based on production, such as an origin-based value-added tax. We evaluate this contention in this paper, comparing the relative efficiency properties of these alternative business taxes. Our simulation results suggest that under many, but not all, circumstances it is more efficient to finance business public services with an origin-based production tax rather than a source-based capital tax.

Baseline Assessment on Women's Accessibility to Public Services (West Java Province) : Management Strengthening and Institution Building for Local Public Service and Providers

World Bank
Fonte: Washington, DC Publicador: Washington, DC
Tipo: Economic & Sector Work :: Women in Development and Gender Study; Economic & Sector Work
ENGLISH; EN_US
Relevância na Pesquisa
66.04%
The purpose of the baseline assessment is to provide baseline information on women access to public services, especially health, water, and population administration services. One of the objectives of decentralization is to improve the efficiency, effectiveness, quality, equity, accessibility, and responsiveness of public service delivery. Local governments in Indonesia still face a variety of barriers in addressing and improving public services and the welfare status and quality of life of the population. The assessment is intended to develop baseline information on women's accessibility to selected public services in Sumedang, Majalengka and Bandung Barat in the Province of West Java.

Baseline Assessment on Women's Accessibility to Public Services (Banten Province) : Management Strengthening and Institution Building for Local Public Service and Providers

World Bank
Fonte: Washington, DC Publicador: Washington, DC
Tipo: Economic & Sector Work :: Women in Development and Gender Study; Economic & Sector Work
ENGLISH; EN_US
Relevância na Pesquisa
66%
One objective of decentralization is to improve the efficiency, effectiveness, quality, equity, accessibility, and responsiveness of public service delivery. But up to now, various service pictures show how women have more limited access to good public services. Maternal, infant, and children under 5 mortality rates in Indonesia are among the highest in South East Asia region. There are 307 maternal deaths per 1000 births, due to any birth complications. It means that two mother die every two hours. There are 46 children of 1000 children die before they celebrate their 5th birthday. It means that 225,000 children die every year, and 25 children under 5 die every hour. Management Strengthening and Institution Building for Local Public Service and Providers (MSIB-LPSP) is program that having purpose to improve institutional management of population/ civil administration service at Serang District, of water service and of public hospital health service at Cilegon city. To make MSIB-LPSP program brings improvement on gender equality in accessing public service...

China : Public Services for Building the New Socialist Countryside

World Bank
Fonte: Washington, DC Publicador: Washington, DC
Tipo: Economic & Sector Work :: Other Public Sector Study; Economic & Sector Work
ENGLISH; EN_US
Relevância na Pesquisa
66.09%
This report aims to assist the central government to design a strategy for improving public service delivery in rural areas, with a pilot to fast-track implementation of specific aspects of this strategy. In assessing current public service delivery in rural China, the report adopts a methodological framework that focuses on the accountability relationships among the four key stakeholders: the central government, local governments, service providers, and rural citizens. The report has analyzed the role of the four key stakeholders in the delivery of public services in rural areas, the accountability relationships among them, and how the central government guides these roles and accountability relationships. The report concluded that the system of providing rural public services is in a process of transition and that recent efforts have brought substantial improvements, with many benefits already tangible. It added that the government's continuing focus on strengthening rural public services is well justified and that an additional challenge is that the demands for public services in rural areas are changing rapidly. Moreover...

Does Greater Accountability Improve the Quality of Delivery of Public Services? Evidence from Uganda

Deininger, Klaus; Mpuga, Paul
Fonte: World Bank, Washington, D.C. Publicador: World Bank, Washington, D.C.
Tipo: Publications & Research :: Policy Research Working Paper; Publications & Research
ENGLISH; EN_US
Relevância na Pesquisa
65.98%
While the importance of corruption as a possible impediment to foreign investment in an international context is now well realized, it is not clear to what extent corruption affects, either directly through bribe-taking or indirectly through inadequate quality of public services, the level of economic activity by domestic entrepreneurs. Using a large survey from Uganda, the authors show that domestic and foreign entrepreneurs, government officials, and households are unanimous in highlighting the pervasiveness and importance of corruption. Efforts to establish institutions to deal with corrupt practices have not been matched by public education on the proper procedures. The fact that such lack of knowledge on procedures to report corruption increases households' risk of being subject to bribery and significantly reduces the quality of public service delivery leads the authors to conclude that improved accountability will be important to reduce the incidence of corruption and improve delivery of public services.

Assessing users' perceptions on how to improve public services quality.

Carvalho, Cláudia Sofia Magalhães de; Brito, Carlos
Fonte: "This is an Accepted Manuscript of an article published by Taylor & Francis Group in Public Management Review on 09/05/2012, available online: DOI: 10.1080/14719037.2011.649976" Publicador: "This is an Accepted Manuscript of an article published by Taylor & Francis Group in Public Management Review on 09/05/2012, available online: DOI: 10.1080/14719037.2011.649976"
Tipo: Artigo de Revista Científica
Publicado em //2012 ENG
Relevância na Pesquisa
75.93%
In order to address new demands from citizens and companies, public agencies are developing new ways of delivering public services within a multi-channel logic. In this context, Citizen Shops have been designed to increase speed of response, to simplify procedures and, above all, to improve service quality. This article aims to evaluate the perceptions of users of public services in order to improve their quality. The article follows a marketing perspective, paying special attention to citizens’ expectations and perceptions and to the role of emotions in the encounter. Given the nature of the research issue, the investigation followed a case-study methodology. The authors pre- sent an adaptation of the Critical Incident Technique and analyse extensive qualitative and quantitative data collected in six Portu- guese Citizen Shops. The findings show that expectations are extremely dynamic and play a relevant role in users’ satisfaction. Satisfy- ing and neutral attributes were identified, and the Critical Incident Technique also revealed the importance of emotions in the encounter.