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Governança e gestão da tecnologia da informação: diferenças na aplicação em empresas brasileiras.; Information technology governance and management: differences in application in brazilian companies.

Assis, Célia Barbosa
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 12/04/2011 PT
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A Governança da Tecnologia da Informação tem atraído interesse crescente nas organizações e no meio acadêmico, refletindo a importância e a evolução da Tecnologia da Informação na sociedade moderna. Inspirada na Governança Corporativa, a Governança da Tecnologia da Informação relaciona-se com a qualidade das decisões e ambiciona assegurar que as expectativas para a Tecnologia da Informação sejam realizadas, viabilizando a medição do desempenho, a gestão dos recursos e o controle dos riscos. Frequentemente (e não adequadamente), a Governança da Tecnologia da Informação é considerada como um tipo especial de gestão, e alguns dos modelos conhecidos como referência para a Governança da Tecnologia da Informação são dedicados a aspectos operacionais. A Governança da Tecnologia da Informação extrapola modelos de referência ou estilos de gerenciamento e está relacionada com os assuntos mais estratégicos. Motivado pelas lacunas na delimitação dos escopos e das fronteiras entre a Governança e a Gestão da Tecnologia da Informação, este trabalho investiga os elementos diferenciadores entre estes temas. São analisadas as definições, os escopos e os modelos teóricos da Governança da Tecnologia da Informação. Alicerçada na revisão da literatura...

Gerenciamento estratégico do projeto e pensamento enxuto aplicados à metodologia de desenvolvimento de produtos; Strategic management project and lean thinking applied to methodology for product development

Vivianne Vieira Delgado
Fonte: Biblioteca Digital da Unicamp Publicador: Biblioteca Digital da Unicamp
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 24/02/2011 PT
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Neste trabalho é mostrada a proposta de um sistema de gerenciamento das atividades de projeto, dentro do pensamento enxuto, atribuindo valor para cada atividade prevista e sua correlação com o usuário final. A tecnologia, em um primeiro momento envolve altos investimentos tanto de empresas de capital privado, quanto do Estado, mas sua incorporação em uma variedade de produtos não reflete necessariamente custo e preços elevados. Essa condição do mercado moderno torna o usuário final/cliente mais exigente, à medida que a qualidade percebida não é mais um diferencial competitivo, mas uma característica intrínseca do produto ou mesmo de serviços. Com essa premissa, gerenciar as atividades de desenvolvimento de produtos tecnológicos é essencial para que se possa atualizar tecnologia e simultaneamente analisar riscos, tornando os produtos mais competitivos no mercado. O papel da gestão de projetos, no processo de desenvolvimento de produtos pode ser comparado ao gerenciamento de processos, sob o ponto de vista do pensamento enxuto, ou seja, um conjunto de processos ou atividades aos quais são atribuídos valores que permeiam todo o ciclo de desenvolvimento de um produto. Esses valores podem ser econômicos, funcionais e percebidos ou desejados pelo usuário final. O foco do trabalho é definir e especificar o valor percebido pelo usuário final-cliente e reduzir desperdícios inerentes ao fluxo de informações...

Fundamental analysis and conceptual model for corporate strategy in global engineering and construction markets

Cheah, Yuen Jen, 1972-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 339 p.; 26770160 bytes; 26769917 bytes; application/pdf; application/pdf
ENG
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Strategic management as an academic field of study has spanned over four decades. As an interdisciplinary subject that enjoys concurrent contributions by allied disciplines such as economics and social science, numerous industries have benefited from applying tools and concepts developed within strategic management that are subsequently tailored to match their specific contexts. Strangely, although postured as one of the oldest and largest industries, the construction industry has largely chosen to omit the relevance of the subject in daily business operations. This is especially true in the United States, compared to the British who have embarked on such studies as early as the 1970s. Recent literatures have commented on inadequate management knowledge and systems perspective of civil engineers as they rise through the ranks and shoulder higher responsibilities of management. This is manifested by lackluster performance and failure of several international construction firms sampled in this research, the causes of which were least attributed to technical engineering issues and project management aspects. This doctoral research aims to bridge the knowledge gap in strategy and formulates a conceptual model suited for construction. Twenty-four large international construction firms originating in the U.S....

The IT integration of mergers & acquisitions; Information technology integration of mergers & acquisitions

Zhao, Jun, S.M. Massachusetts Institute of Technology
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 115 leaves; 4729642 bytes; 4736530 bytes; application/pdf; application/pdf
ENG
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The role of information systems in mergers and acquisitions (M&A) becomes increasingly important as the need for speed of reaction and information is growing. Mergers and acquisitions may disrupt the operations of the organizations involved. Major issues include the need to integrate personnel, business processes, information systems, and diverse information technologies across the merging organizations. Executives who underestimate or disregard the costs and time associated with merging computer applications, infrastructure or IT organizations will face unpleasant surprises. However, if carefully planned and properly managed, the merger/acquisition and the resulting integration process can become an opportunity to strengthen the capabilities of the combined organization and place it in a better competitive position. The study addresses some of the most important M&A IT planning concepts that executives should know about so that technology-related problems do not delay M&A related business benefits. This study investigates factors that influence the effectiveness of IT integration in M&A.; (cont.) After studying trade journals and examining some cases, I investigated the following: 1. Determine the proper integration approach based on strategic intent of the merger or acquisition and the type of transaction 2. Determine the integration approach based on the business function support level The research is based on cases developed through archival research and field-based interviews. The case study research method allows researchers to gather holistic and meaningful characteristics of real-life events. The research includes the study of trade journals and case studies...

Fatores influenciadores da implementação de ações de gestão de segurança da informação :um estudo com executivos e gerentes de tecnologia da informação das empresas do Rio Grande do Norte; Factors influencing the implementation of information security managemente: an exploratory and empirical study of Executives and Chief Information Officers´perceptions

Gabbay, Max Simon
Fonte: Universidade Federal do Rio Grande do Norte; BR; UFRN; Programa de Pós-Graduação em Engenharia de Produção; Estratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações Publicador: Universidade Federal do Rio Grande do Norte; BR; UFRN; Programa de Pós-Graduação em Engenharia de Produção; Estratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações
Tipo: Dissertação Formato: application/pdf
POR
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Information is one of the most valuable organization s assets, mainly on a global and highly competitive world. On this scenery there are two antagonists forces: on one side, organizations struggle for keeping protected its information, specially those considered as strategic, on the other side, the invaders, leaded by innumerous reasons - such as hobby, challenge or one single protest with the intention of capturing and corrupting the information of other organizations. This thesis presents the descriptive results of one research that had as its main objective to identify which variables influence the Executives´ and CIOs´ perceptions toward Information Security. In addition, the research also identified the profile of Rio Grande do Norte s organizations and its Executives/CIOs concerning Information Security, computed the level of agreement of the respondents according to NBR ISO/IEC 17799 (Information technology Code of practice for information security management) on its dimension Access Control. The research was based on a model, which took into account the following variables: origin of the organization s capital, sector of production, number of PCs networked, number of employees with rights to network, number of attacks suffered by the organizations...

Assessment of the Philippine Statistical Development Program 2005-2010 : Annexes

World Bank
Fonte: World Bank Publicador: World Bank
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The objective of this assessment of the Philippine Statistical Development Plan (PSDP) is to provide recommendations on how to improve the preparation, implementation, coordination, monitoring, and evaluation of the next PSDP during 2011-16. The report also gives two approaches to getting better treatment for the Philippine Statistical System (PSS) from the Department of Budget and Management (DBM), which supervises personnel levels under Executive Order (EO) 366. One is to petition for the earliest possible approval of the rationalization plans submitted by the Major Statistical Agencies (MSAs), inasmuch as the effects of EO 366 are much more benign after than before the approval of a rationalization plan. The other is to lobby with the National Economic and Development Authority (NEDA) for a declaration that statistics are a priority need, so that statistical development begins to be seen as a tool for improved governance and not as a regrettable burden on the budget. In addition, the report examines to what extent and how donor agencies could help with the financing of the next PSDP. Finally...

Towards Open Knowledge : The State of World Bank Knowledge Services

World Bank
Fonte: Washington, DC Publicador: Washington, DC
EN_US
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This first World Bank Knowledge Report launches what is intended as a series of World Bank Knowledge Reports. Although knowledge is a fundamental to the Bank s overall mission, and informs all of the Bank s development activities, it has not received the same degree of attention from management that has been accorded to its lending activities. By paying attention to knowledge work as a distinct service, the Bank and our stakeholders will be able to better understand the results of that work. This will lead to better management of the knowledge production process, more strategic partnerships with other knowledge institutions, and greater operational and policy impact. As the first in the series, this report spends some time surveying the horizon describing what kind of knowledge activities the World Bank undertakes and what its experience with this type of work has been. Consultations within the Bank and with external reviewers and partners during preparation of the report have enabled the institution to speak more clearly about the full range of these activities...

ICT Sector Policy Note for Panama : Enabling Inclusive Development through Information and Communications Technologies

World Bank
Fonte: Banco Mundial Publicador: Banco Mundial
EN_US
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The Government of Panama and the private sector recognize the importance of information and communications technology (ICT) as an enabler of national development. This ICT sector policy note seeks to identify opportunities and challenges for growth of the ICT sector in Panama, particularly on rural access to broadband services and on cybersecurity, and potential for spillover impacts across other sectors. It provides a brief overview of the ICT sector in Panama and outlines a series of strategic actions and recommendations aimed at leveraging ICT as an engine of growth by targeting connectivity infrastructure, policies, regulation, e-Services, public data, and skills. The report is organized as follows: section one presents ICT sector in the economy. Section two deals with offer for connectivity. Section three presents demand. Section four describes the sector status from the cybersecurity point of view. Based on these analyses, section five identifies challenges that are hindering the growth of the industry, and section six presents policy options to overcome them. Finally...

Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations

World Bank Group
Fonte: Washington, DC Publicador: Washington, DC
EN_US
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The objective of this strategic framework is to mainstream citizen engagement in World Bank Group (WBG)-supported policies, programs, projects, and advisory services and analytics to improve their development results and within the scope of these operations, contribute to building sustainable national systems for citizen engagement with governments and the private sector. This framework will capture the diverse experiences, assess lessons learned, and outline methods and entry points to provide a more systematic and results-focused approach for the WBG. Progress toward this objective will be assessed using indicators included in program, project, and corporate results frameworks. The WBG strategy incorporates citizen engagement, including beneficiary feedback, specifically in its treatment of inclusion, which entails empowering citizens to participate in the development process and integrating citizen voice in development programs as key accelerators to achieving results. This framework builds on stocktaking and lessons learned from WBG-financed operations across regions and sectors. A key lesson is the importance of country context...

Best practice in technology acquisition: early licensing of technology before or during prove-out phase

Potter, Kenyon David
Fonte: Monterey, California. Naval Postgraduate School; Graduate School of Business and Public Policy Publicador: Monterey, California. Naval Postgraduate School; Graduate School of Business and Public Policy
Tipo: Relatório
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Second Annual Acquisition Research Symposium; Best Practices in procurement within the defense industry include various strategic practices to assure that supplies are adequate to meet demand and support military readiness. Existing practices in procurement may often be sufficient to assure an adequate supply, but they are not sufficient to assure an adequate supply of technology-based, mass-produced goods. An example of such a technology-based, mass-produced good is body armor. A proposed best practice in technology acquisition is early licensing of technologies underlying such goods. This paper explores the advantages of using early licensing to assure that supplies of technology-based goods are adequate to meet demand;The following article is taken as an excerpt from the proceedings of the annual Acquisition Research Program. This annual event showcases the research projects funded through the Acquisition Research Program at the Graduate School of Business and Public Policy at the Naval Postgraduate School. Featuring keynote speakers, plenary panels, mulitiple panel sessions, a student research poster show and social events, the Annual Acquisition Research Symposium offers a candid environment where high-ranking Department of Defense (DoD) officials...

A comparative analysis of strategic approaches for Information Technology (IT) for Commander Naval Surface Forces

Johnson, Devine R.
Fonte: Monterey, California. Naval Postgraduate School Publicador: Monterey, California. Naval Postgraduate School
Tipo: Tese de Doutorado Formato: xvi, 87 p. : ill. ;
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Approved for public release; distribution is unlimited; As the lead organization for all United States Naval Surface Forces, Commander Naval Surface Forces (CNSF) is committed to providing operational commanders with well-trained, highly effective, and technologically relevant surface forces. Aligning itself with the Department of the Navy's Information Management (IM) and Information Technology (IT) strategic mission objectives, CNSF is dedicated to delivering secure, interoperable, and integrated IM/IT capabilities to the Marine and Sailor in support of war-fighting missions. CNSF utilizes several IT systems and applications to enhance information collection, sharing, and storage including the Surface Forces (SURFOR) Web, Training and Operational Readiness Informational Services (TORIS), and Continuous Monitoring Program (CMP). In lieu of the Navy's attempt to cut operational budget costs and become more financially responsible, CNSF is discussing options to increase its efficiency in IT contract management. CNSF-one organization with two Type Commander (TYCOM) staffs and support organizations-must institute a strategic approach for the management of IT to maximize efficiency throughout the organization. This thesis will focus on identifying strategic approaches to IT management...

Business strategy and information systems alignment : a study of the use of enterprise architectures in Australian Government

Martin, Nigel James
Fonte: Universidade Nacional da Austrália Publicador: Universidade Nacional da Austrália
Tipo: Thesis (PhD)
EN_AU
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85.49%
This thesis investigates the use of Enterprise Architectures ("the logical structuring and classification of descriptive representations of an enterprise") as enablers of alignment between business strategy and information systems in public sector agencies. The scope of this study has been shaped by Australian government policies that have set finn directions for the delivery of community products and services in the electronic domain. Foundation management and information systems theories, empirical studies and public management literature -have been used extensively in grounding this research study. A substantial body of literature has been reviewed, and this study positioned in the context of these prior literary works. In particular, the principal alignment theories have been adopted and the research model developed from the published works of eminent management and information systems researchers. The primary research question asks whether Enterprise Architectures are enablers of business strategy and information systems alignment, and if so, what are the associated alignment enabling processes? The study's four research themes are: (i) Enterprise Architecture frameworks and methods; (ii) architectural completeness; (iii) the social aspects of alignment (management support...

Is Better Information Always Good News? International Corporate Strategy and Regulation

Kitzmuller, Markus
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Tipo: Publications & Research :: Policy Research Working Paper; Publications & Research
ENGLISH
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This paper develops a simple model to analyze the interaction between strategic corporate public good provision, international firm location and national regulation. An information-based strategic corporate public good provision mechanism is proposed to shed light on recent firm behavior within different regulatory environments. The main insight derived is that in the presence of firms with geographic flexibility (multinational enterprises) and market provision of an international public credence good, unilateral (non-cooperative) regulatory scope depends on (1) the absolute probabilities to verify firms' corporate public good provision levels within different geographic and institutional environments, and (2) the differential between these probabilities across countries. The relative information asymmetry determines not only the market levels of the public good produced under autarky, but also the relocation incentives of multinational enterprises. A firm trades off lower production costs, which increase its competitiveness in pricing...

Command in air war : centralized vs. decentralized control of combat airpower

Kometer, Michael W
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 259 p.; 22050515 bytes; 22066919 bytes; application/pdf; application/pdf
ENG
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This study answers the question, "What has been the impact of the Information Age on the Air Force's doctrinal tenet of "centralized control and decentralized execution?" It traces the evolution of command and control of airpower through operations Desert Storm, Allied Force, Enduring Freedom, and Iraqi Freedom and compares its practice with classic theories established by Huntington, Cohen, Van Creveld, and Air Force doctrine. In the absence of a peer superpower in the 1990s, U.S. decision-makers often resorted to the use of detailed constraints to gain direct influence on military operations. The more detailed the constraints from the strategic level, the closer the theater military commander held authority for planning air strikes, and the less proactive the air component was in coordinating with other components. The Air Force developed the Air Operations Center (AOC) to put together battlespace information; it is not yet possible to do this at lower levels, so the AOC has become dominant in controlling air operations. Initially resistant to get involved in ongoing missions, commanders found the AOC was needed to accomplish some "time-sensitive targeting" missions; however, they have also learn to delegate to speed up the processes.; (cont.) But the insertion of the AOC into ongoing operations also led to distribution of tasks-where before the aircrew had performed the whole "kill chain" sequence...

Essays in consumption and portfolio choice

Rodriguez, Jorge F. (Jorge Federico), 1976-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 161 p.; 5273882 bytes; 5273689 bytes; application/pdf; application/pdf
ENG
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This thesis analyzes optimal consumption and portfolio strategy by considering three different extensions to the classic work by Merton (1971). The first chapter considers consumption and strategic asset allocation when expected returns are predictable for Epstein-Zin preferences. The second chapter focuses on the role of imperfect information in the consumption and portfolio choice problem and presents a tractable solution to the strategic asset allocation problem in incomplete markets. The third chapter considers the role of human capital in consumption and portfolio choice and presents normative evidence of hump-shaped life-cycle investment in risky assets, in line with empirical findings on asset allocation strategies. In Chapter 1 (co-authored with John Campbell, George Chacko, and Luis Viceira) we derive an approximate solution to a continuous-time intertemporal portfolio and consumption choice problem. The problem is the continuous-time equivalent of the discrete-time problem studied by Campbell and Viceira (1999), in which the expected excess return on a risky asset follows an AR(1) process, while the riskless interest rate is constant. We show also how to obtain continuous-time parameters that are consistent with discrete-time econometric estimates. The continuous-time solution is numerically close to that of Campbell and Viceira and has the property that conservative long-term investors have a large positive intertemporal hedging demand for stocks. In Chapter 2...

Implementing lean material management in an extended value stream

Harper, Justin A., 1975-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 101 p.
ENG
Relevância na Pesquisa
85.53%
American Axle & Manufacturing, Inc. (AAM) is still in the process of transitioning to a culture of "lean manufacturing" as opposed to the current culture of "mass production". This thesis involved working with AAM employees and suppliers at various locations to understand how material flows between and within AAM's plants, the reasons for and analysis of the current state of material management, and opportunities for improvement. Attention is also given to the cultural and business context in which this work takes place, and the issues relating to efforts to implement change in large industrial organizations. This work produced two strategic-level products and one tactical-level product to improve lean material management at AAM described herein. Cultural observations are also provided. At the strategic level, one project focused upon making extended value stream maps of material flow between AAM plants and suppliers/processors. This information allows all decision-makers at AAM to objectively examine a common set of information, information which was previously unavailable to any one individual. Extended value stream mapping allowed supply chain inventory and lead time-reduction opportunities to be identified.; (cont.) The focus upon extended value streams increased awareness of the need to more fully account for costs in making part procurement decisions. Therefore...

Lean enterprise self-assessment as a leading indicator for accelerating transformation in the aerospace industry

Hallam, Cory R. A
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 322 p.; 28885685 bytes; 28885440 bytes; application/pdf; application/pdf
ENG
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The research contained in this thesis explores leading indicators of lean enterprise transformation in the aerospace industry, as part of the greater body of work associated with MIT's Lean Aerospace Initiative (LAI). Arguments from literature are made in support of the assumption that a lean enterprise can outperform a less lean enterprise, permitting the research to focus on identifying potential means for achieving and accelerating lean enterprise transformation in the aerospace industry. Senior enterprise leaders and their leadership committees from thirty-one enterprises in the US and UK aerospace industry utilized the LAI Lean Enterprise Self-Assessment Tool (LESAT) as a means for measuring their current state of leanness in leadership/transformation processes, lifecycle processes, and enabling infrastructure. Cross-sectional LESAT data, two-period time series LESAT data, and directed interviews and site visits were utilized to formulate the conclusions drawn in this thesis. There are four primary empirical findings of this research. First, the aerospace industry as a whole exhibits lowest maturity in practices related to establishing and deploying a lean enterprise vision, even in the presence of high maturity in lean production. Second...

A core competency model for aligning information technology with business objectives

Campbell, Kurt (Kurt A.)
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 98 p.
ENG
Relevância na Pesquisa
85.5%
Advances in Information Technology and Information Systems delivery over the past decades have restructured industries and created enormous value. Interestingly however, research shows companies traditionally have a very difficult time capturing the value from their investment. Any surplus created by these improvements is often competed away and given back to customers. Wall Street's irrational exuberance of the late 1990's has given way to a far more conservative and critical view concerning IT investment. Decision makers are focused on demonstrating that Information Technology expenditures result in positive net returns to the company. IT managers are faced with a fundamental question: How does the organization use Information Technology to create sustainable competitive advantage and capture value in its industry? This thesis proposes a framework, the Core Competency Model, to help companies think about Information Services strategy and Information Technology deployment. Instead of seeking to create competitive advantage through IT investment alone, it introduces the concept of core competencies. IT resources can be quickly duplicated by competitors, as has been shown in the research.; (cont.) Core competencies, the complex blending of unique resources and capabilities...

Identification and characterisation of novel associations in the CASP8/ALS2CR12 region on chromosome 2 with breast cancer risk

Lin, Wei-Yu; Camp, Nicola J.; Ghoussaini, Maya; Beesley, Jonathan; Michailidou, Kyriaki; Hopper, John L.; Apicella, Carmel; Stone, Jennifer; Schmidt, Marjanka K.; Broeks, Annegien; Van't Veer, Laura J.; Rutgers, Emiel J. Th.; Muir, Kenneth; Lophatananon,
Fonte: Oxford University Press Publicador: Oxford University Press
Tipo: Article; accepted version
EN
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This is the accepted manuscript version. The final version is available from Oxford Journals at http://hmg.oxfordjournals.org/content/early/2014/08/28/hmg.ddu431.abstract.; Previous studies have suggested that polymorphisms in CASP8 on chromosome 2 are associated with breast cancer risk. To clarify the role of CASP8 in breast cancer susceptibility we carried out dense genotyping of this region in the Breast Cancer Association Consortium (BCAC). Single nucleotide polymorphisms (SNPs) spanning a 1Mb region around CASP8 were genotyped in 46,450 breast cancer cases and 42,600 controls of European origin from 41 studies participating in the BCAC as part of a custom genotyping array experiment (iCOGS). Missing genotypes and SNPs were imputed and, after quality exclusions, 501 typed and 1,232 imputed SNPs were included in logistic regression models adjusting for study and ancestry principal components. The SNPs retained in the final model were investigated further in data from nine genome-wide association studies (GWAS) comprising in total 10,052 case and 12,575 control subjects. The most significant association signal observed in European subjects was for the imputed intronic SNP rs1830298 in ALS2CR12 (telomeric to CASP8), with per allele odds ratio and 95% confidence interval [OR (95% CI)] for the minor allele of 1.05 (1.03-1.07)...

A tecnologia da informação como suporte à gestão estratégica da informação na pequena empresa; Information technology as a support to the strategic management of information in small businesses

Moraes, Giseli Diniz de Almeida; Terence, Ana Cláudia Fernandes; Escrivão Filho, Edmundo
Fonte: Universidade de São Paulo. Faculdade de Economia, Administração e Contabilidade Publicador: Universidade de São Paulo. Faculdade de Economia, Administração e Contabilidade
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; ; ; ; ; ; Formato: application/pdf
Publicado em 01/01/2004 POR
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O objetivo deste artigo é discutir a contribuição da Tecnologia da Informação (TI) como suporte à gestão estratégica da informação nas pequenas empresas. Trata-se de uma questão extremamente importante para este setor, no qual são escassas as informações sobre o assunto e pouco conhecimento se tem de sua relevância no processo estratégico. Em decorrência deste fato, a maior parte dos dirigentes de empresas de pequeno porte não visualiza a tecnologia da informação como uma ferramenta capaz de auxiliar no processo decisório e cumprir propósitos estratégicos, empregando-a, muitas vezes, apenas em tarefas administrativas e operacionais. Outro motivo que contribui para que a tecnologia da informação ainda não se encontre disseminada no segmento das pequenas empresas é a falta de sua adequação a este ambiente, no qual é implementada, sem que se considerem suas especificidades de gestão. A literatura sobre o assunto apresenta uma série de barreiras a serem transpostas, para se utilizar a tecnologia da informação no processo estratégico das pequenas organizações, tais como: implementar tecnologias acessíveis financeiramente, conseguir maior envolvimento do proprietário-dirigente no processo de implementação...