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Technology innovation in financial services industry

Roxo da Fonseca, Gustavo J. C. (Gustavo José Costa), 1967-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 98 leaves; 3932313 bytes; 3932120 bytes; application/pdf; application/pdf
ENG
Relevância na Pesquisa
65.43%
Over the last few decades, we have seen an enormous evolution in the financial services industry driven by technology innovations. Indeed, we cannot imagine the current financial system without electronic fund transfers, ATMs, and Internet banking among many other innovative implementations. In fact, the financial services industry is the largest market to IT suppliers which makes the financial providers the preferred partners in many technological innovations such as mobile technologies, security devices and customer relationship management (CRM) tools. Although the importance of technology innovation is clear in transforming the financial services industry, we do not often find organizations getting sustainable competitive advantage though technology innovation. In fact, in most cases, financial providers have just been focused on being as good as the competition in terms of technology innovation, neglecting any sophisticated technology strategy that could enable them to primarily capture the value created by internal innovative ideas. The goal of this research is to evaluate the stage of technology innovation in the financial services industry, its strategic relevance to the organizations, and its governance models. Based on the information gathered through reviewing relevant literature and interviewing people involved with technology and financial services...

Fundamental analysis and conceptual model for corporate strategy in global engineering and construction markets

Cheah, Yuen Jen, 1972-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 339 p.; 26770160 bytes; 26769917 bytes; application/pdf; application/pdf
ENG
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Strategic management as an academic field of study has spanned over four decades. As an interdisciplinary subject that enjoys concurrent contributions by allied disciplines such as economics and social science, numerous industries have benefited from applying tools and concepts developed within strategic management that are subsequently tailored to match their specific contexts. Strangely, although postured as one of the oldest and largest industries, the construction industry has largely chosen to omit the relevance of the subject in daily business operations. This is especially true in the United States, compared to the British who have embarked on such studies as early as the 1970s. Recent literatures have commented on inadequate management knowledge and systems perspective of civil engineers as they rise through the ranks and shoulder higher responsibilities of management. This is manifested by lackluster performance and failure of several international construction firms sampled in this research, the causes of which were least attributed to technical engineering issues and project management aspects. This doctoral research aims to bridge the knowledge gap in strategy and formulates a conceptual model suited for construction. Twenty-four large international construction firms originating in the U.S....

Technology enabled re-engineering : a business strategy for advancing Bangladesh

Hasan, Abdullah
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 62 leaves:; 2770435 bytes; 2772208 bytes; application/pdf; application/pdf
ENG
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A strategy is presented to rapidly advance a developing nation utilizing the power of Information and Communication Technologies (ICT). A banking institution is chosen to be the anchor tenant to spread ICT. A radical approach of re-engineering using leading technologies is applied to transform the new bank to make it competitive for the new agenda. Development of a robust fiber optical network is proposed to facilitate connectivity of the branches for subsequent massive extension of broadband access through out the country. The strategic vision is to create a viral effect of ICT in the semi-rural and rural areas through use of innovative business models in order to achieve spurt in economic growth and pursue long term development.; by Abdullah Hasan.; Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2003.; Includes bibliographical references (leaves 61-62).

Financial services in supply chains : success factors and future opportunities for traditional financial institutions

Fujimori, Yoshiro
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 63 leaves; 4120970 bytes; 4123522 bytes; application/pdf; application/pdf
ENG
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This thesis examines how the traditional banking institutions can add value in supply networks of products and services. The approach is based on a critical examination of the current range of services offered by traditional banks and similar financial institutions to supply chains and their component firms. Our primary hypothesis that we construct from such an analysis is that banking institutions have a vast field of opportunity to undertake more value-added roles in the operational aspects of supply chains; currently, the purview of many traditional banks is limited to the strategic aspects of supply chains, such as mergers and acquisitions, capital investments, and a largely passive or reactive monitoring of financial performance of supply chains. In order to underscore the significance of the research question, we first review the strategic drivers and the success factors for most banking institutions as they seek to enlarge their role in the functioning of large markets; these strategic drivers could explain the positioning of the current range of services offered by banks to supply chains and broader markets. Next, working from the other end, we review briefly the strategic, tactical and operational issues and priorities facing supply chain managers of today...

Strategy, structure, and performance of IT services firms

De Laigue, François J. (François Jean-Marie)
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 120 p.; 5461291 bytes; 5466288 bytes; application/pdf; application/pdf
ENG
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Sales of services are becoming a major source of revenues across industries. The shift towards services has been exacerbated as human capital has gained in importance in the "knowledge economy." And yet, products businesses have historically attracted, and are still attracting, most of the attention of managers and scholars. Centering on the information technology services industry, this thesis analyzes the strategy, structure, and performance of services firms. We analyze the information technology services industry and propose a framework to determine the drivers of performance of information technology services firms. The framework is applied to a database of 831 information technology services firms from 1990 to 2004. Chapter II provides an insight into the dynamics of the information technology industry. Chapter III then focuses on the specificities, characteristics and structure of the information technology services firms. In Chapter IV, the business model of services firms is contrasted with that of products firms. Inter-relations between the two business models are proposed. Chapter V introduces a strategic management framework and applies it to the definition of drivers of performance of IT services firms, which are analyzed in Chapter VI...

The IT integration of mergers & acquisitions; Information technology integration of mergers & acquisitions

Zhao, Jun, S.M. Massachusetts Institute of Technology
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 115 leaves; 4729642 bytes; 4736530 bytes; application/pdf; application/pdf
ENG
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The role of information systems in mergers and acquisitions (M&A) becomes increasingly important as the need for speed of reaction and information is growing. Mergers and acquisitions may disrupt the operations of the organizations involved. Major issues include the need to integrate personnel, business processes, information systems, and diverse information technologies across the merging organizations. Executives who underestimate or disregard the costs and time associated with merging computer applications, infrastructure or IT organizations will face unpleasant surprises. However, if carefully planned and properly managed, the merger/acquisition and the resulting integration process can become an opportunity to strengthen the capabilities of the combined organization and place it in a better competitive position. The study addresses some of the most important M&A IT planning concepts that executives should know about so that technology-related problems do not delay M&A related business benefits. This study investigates factors that influence the effectiveness of IT integration in M&A.; (cont.) After studying trade journals and examining some cases, I investigated the following: 1. Determine the proper integration approach based on strategic intent of the merger or acquisition and the type of transaction 2. Determine the integration approach based on the business function support level The research is based on cases developed through archival research and field-based interviews. The case study research method allows researchers to gather holistic and meaningful characteristics of real-life events. The research includes the study of trade journals and case studies...

Dependency models as a basis for analyzing software product platform modularity : a case study in strategic software design rationalization; influence of architecture on software product platform longevity and extensibility

LaMantia, Matthew J. (Matthew John)
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 131 p.; 5111650 bytes; 5118305 bytes; application/pdf; application/pdf
ENG
Relevância na Pesquisa
65.43%
It is broadly accepted among software managers and architects that maintaining the integrity of software designs is important for the long-term health and viability of software product platforms. The use of modular, information-hiding architectures is considered beneficial in this regard, because they enable the addition of new features and the correction of software defects without widespread changes (Parnas, 1972; Parnas, 1978). Moreover, modular architectures in general add value to system designs by creating options to improve the system by substituting or performing experiments on individual modules (Baldwin and Clark, 2000). Recent research has sought to clarify and to define formally these notions of modularity, and their value in the software domain, though the use of software dependency models and software design structure matrices. These models provide a graphic representation of the relationships between the building blocks of large software systems, which can be used to aid visual understanding of their structure, and which also form the basis for quantitative metrics for evaluating the degree of modularity of a software system (MacCormack et al., 2005; Sangal et al., 2005; Sullivan et al., 2006).; (cont.) The goal of this thesis is to contribute to the development and validation of formal models of modularity and value...

Essays on supply chain contracting and tactical decisions for inter-generational product transitions

Li, Hongmin, Ph. D. Massachusetts Institute of Technology
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 124 p.
ENG
Relevância na Pesquisa
75.41%
In this dissertation, we explore problems in two areas of Supply Chain Management. The first relates to strategic supplier management. The second focuses on tactical decisions on inventory and pricing during inter-generational product transition. In many industries, manufacturing firms use multiple competing suppliers in their component or product sourcing strategy. Chapter 2 studies optimal history-dependent contracts with multiple suppliers in a dynamic, uncertain, imperfect-information environment. The results provide an optimal contract structure for the manufacture and optimal performance and effort paths for the suppliers. We compare incentives in the form of product margin and that of business volume. Our results suggest that a volume contract may increase the total profit for the supply chain, partly due to its ability to allocate higher volume to the supplier that is more likely to input high effort, and partly through relative performance evaluation. However, for two suppliers with large asymmetry, it is better to contract independently with each supplier using margin incentive, rather than forcing them into a volume race. Chapter 3 studies the inventory planning decisions in the context of a technology product transition...

A comparative analysis of supply chain management practices by Boeing and Airbus : long-term strategic implications

Horng, Tzu-Ching
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 140 p.
ENG
Relevância na Pesquisa
65.47%
The goal of this research is to develop an improved understanding of supply chain management strategies and practices being pursued by Boeing and Airbus in the 787 Dreamliner and the A380 Navigator programs, respectively, and to identify their long-term strategic implications for supply chain management in the future. The research takes as its point of departure a review and synthesis of supply chain management principles and practices, with particular emphasis on lean supply chain management concepts. Guided by this review, the research focuses on the common set of suppliers supporting both programs and employs a questionnaire survey, followed by telephone interviews with representatives of selected suppliers. The research also makes extensive use of the open source information on both companies, on both programs and on the common suppliers.; (cont.) A major finding is that Boeing's new supply chain model in the 787 program represents a significant break with past practices in the aerospace industry, allowing major partnering suppliers an unprecedented role in terms of design, development, production and after-market support, where they are integrated early in the concept development stage and are incentivized to collaborate with Boeing...

Command in air war : centralized vs. decentralized control of combat airpower

Kometer, Michael W
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 259 p.; 22050515 bytes; 22066919 bytes; application/pdf; application/pdf
ENG
Relevância na Pesquisa
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This study answers the question, "What has been the impact of the Information Age on the Air Force's doctrinal tenet of "centralized control and decentralized execution?" It traces the evolution of command and control of airpower through operations Desert Storm, Allied Force, Enduring Freedom, and Iraqi Freedom and compares its practice with classic theories established by Huntington, Cohen, Van Creveld, and Air Force doctrine. In the absence of a peer superpower in the 1990s, U.S. decision-makers often resorted to the use of detailed constraints to gain direct influence on military operations. The more detailed the constraints from the strategic level, the closer the theater military commander held authority for planning air strikes, and the less proactive the air component was in coordinating with other components. The Air Force developed the Air Operations Center (AOC) to put together battlespace information; it is not yet possible to do this at lower levels, so the AOC has become dominant in controlling air operations. Initially resistant to get involved in ongoing missions, commanders found the AOC was needed to accomplish some "time-sensitive targeting" missions; however, they have also learn to delegate to speed up the processes.; (cont.) But the insertion of the AOC into ongoing operations also led to distribution of tasks-where before the aircrew had performed the whole "kill chain" sequence...

The Peloton Approach : forecasting and strategic planning for emerging technologies : a case for RFID; Forecasting and strategic planning for emerging technologies : a case for RFID

Thuvara, Vineet
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 144 p.; 13161589 bytes; 13169179 bytes; application/pdf; application/pdf
ENG
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The RFID industry is going through a sea of change and at different levels within the industry. Forecasts have been done on different facets of the RFID/EPC industry like the market size or the possible financial returns. However, the forecasts to date are not based on a collective view on the evolving, dynamic and inter-relating nature of such technology covering Retailers, Suppliers and Industry experts on the same landscape. The EPC Peloton Forecasting and Strategic Planning Tool was developed out of a need to collaborate and form consensus around the events and milestones that are critical for the widespread adoption of EPC for the Fast Moving Consumer Goods ("FMCG") industry. Though developed around its need in the RFID space, this tool can be used for decision making around any emerging technology. We are at a critical juncture in the history of RFID where there is excitement among stakeholders and the technology's promise needs to be harnessed by providing the stakeholders with a clear idea of (a) where the technology's future lies and (b) how consensus on how to achieve such a future can be facilitated.; (cont.) The Peloton Approach deals with how to identify or develop a technology forecasting methodology that could capture inputs from all dimensions of the industry and lay down a range of possible future paths. To address the latter issue of collaboration...

Assessing the opportunities and risks of different short-range wireless strategies for an automotive manufacturer

Mingardi, Paul Andrew
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 67 p.; 4351598 bytes; 4354313 bytes; application/pdf; application/pdf
ENG
Relevância na Pesquisa
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Recent innovations in wireless technology enable devices that were once stand-alone to be "connected". Today, connected products are changing the way people access information, communicate with others and live their lives. In the automotive industry, the notion of a connected automobile is now commonplace because of widespread adoption of pioneering telematics products. As wireless technology advances, automobile manufacturers must recognize new applications for their products and implications for their customers in order to maintain a competitive advantage. Now that cellular technology is established as the medium through which vehicles are connected, the next frontier is to understand the opportunities for an automotive manufacturer in broadband wireless. This thesis focuses on a subset of wireless technologies referred to as short-range wireless, also often referred to as broadband wireless. It studies the opportunities and risks a large automotive OEM faces when committing to a broadband wireless strategy. First, it delineates the technology alternatives, identifying strengths, weaknesses and industry trends. Then, it analyzes several applications, taking a customer-centric viewpoint of the players along the automotive value- chain. It studies each player in terms of the overall value short-range wireless creates...

Essays in consumption and portfolio choice

Rodriguez, Jorge F. (Jorge Federico), 1976-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 161 p.; 5273882 bytes; 5273689 bytes; application/pdf; application/pdf
ENG
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This thesis analyzes optimal consumption and portfolio strategy by considering three different extensions to the classic work by Merton (1971). The first chapter considers consumption and strategic asset allocation when expected returns are predictable for Epstein-Zin preferences. The second chapter focuses on the role of imperfect information in the consumption and portfolio choice problem and presents a tractable solution to the strategic asset allocation problem in incomplete markets. The third chapter considers the role of human capital in consumption and portfolio choice and presents normative evidence of hump-shaped life-cycle investment in risky assets, in line with empirical findings on asset allocation strategies. In Chapter 1 (co-authored with John Campbell, George Chacko, and Luis Viceira) we derive an approximate solution to a continuous-time intertemporal portfolio and consumption choice problem. The problem is the continuous-time equivalent of the discrete-time problem studied by Campbell and Viceira (1999), in which the expected excess return on a risky asset follows an AR(1) process, while the riskless interest rate is constant. We show also how to obtain continuous-time parameters that are consistent with discrete-time econometric estimates. The continuous-time solution is numerically close to that of Campbell and Viceira and has the property that conservative long-term investors have a large positive intertemporal hedging demand for stocks. In Chapter 2...

Implementing lean material management in an extended value stream

Harper, Justin A., 1975-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 101 p.
ENG
Relevância na Pesquisa
65.53%
American Axle & Manufacturing, Inc. (AAM) is still in the process of transitioning to a culture of "lean manufacturing" as opposed to the current culture of "mass production". This thesis involved working with AAM employees and suppliers at various locations to understand how material flows between and within AAM's plants, the reasons for and analysis of the current state of material management, and opportunities for improvement. Attention is also given to the cultural and business context in which this work takes place, and the issues relating to efforts to implement change in large industrial organizations. This work produced two strategic-level products and one tactical-level product to improve lean material management at AAM described herein. Cultural observations are also provided. At the strategic level, one project focused upon making extended value stream maps of material flow between AAM plants and suppliers/processors. This information allows all decision-makers at AAM to objectively examine a common set of information, information which was previously unavailable to any one individual. Extended value stream mapping allowed supply chain inventory and lead time-reduction opportunities to be identified.; (cont.) The focus upon extended value streams increased awareness of the need to more fully account for costs in making part procurement decisions. Therefore...

Lean enterprise self-assessment as a leading indicator for accelerating transformation in the aerospace industry

Hallam, Cory R. A
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 322 p.; 28885685 bytes; 28885440 bytes; application/pdf; application/pdf
ENG
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The research contained in this thesis explores leading indicators of lean enterprise transformation in the aerospace industry, as part of the greater body of work associated with MIT's Lean Aerospace Initiative (LAI). Arguments from literature are made in support of the assumption that a lean enterprise can outperform a less lean enterprise, permitting the research to focus on identifying potential means for achieving and accelerating lean enterprise transformation in the aerospace industry. Senior enterprise leaders and their leadership committees from thirty-one enterprises in the US and UK aerospace industry utilized the LAI Lean Enterprise Self-Assessment Tool (LESAT) as a means for measuring their current state of leanness in leadership/transformation processes, lifecycle processes, and enabling infrastructure. Cross-sectional LESAT data, two-period time series LESAT data, and directed interviews and site visits were utilized to formulate the conclusions drawn in this thesis. There are four primary empirical findings of this research. First, the aerospace industry as a whole exhibits lowest maturity in practices related to establishing and deploying a lean enterprise vision, even in the presence of high maturity in lean production. Second...

The dynamics and strategic analysis of wireless communications technology in the healthcare industry

Eyemaro, John K. (John Kingsley)
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 106 leaves
ENG
Relevância na Pesquisa
75.48%
The healthcare industry like other industry is on the cross roads as a result of rising demand for healthcare delivery and service, the industry is facing declining revenues and increasing cost. As a result, one of the industry's strategic arsenal to avert the continual declines in revenue and increases operating cost is to effectively use modern technology in form of wireless computing and communications technology to change the paradigm shift to improve outcomes of clinical services, enhance physician and nurse productivity and work flow efficiency, reduce supply chain cost, improve revenue collection and practice profitability. This report presents the dynamic and strategic analysis of wireless communications technology in the healthcare industry, by first evaluating the wireless technologies, industry standards and regulations, applicable standards for the healthcare information systems and innovative healthcare technologies.; (cont.) Based on an in-depth technical analysis of the wireless technology, I analyzed the market and industry by applying frameworks including Porter's 5 forces and The Delta model and system dynamics models presented to illustrate contributing factors affecting new technology adoption in the healthcare industry and a holistic view of a healthcare IT system architecture. Lastly...

Tapping into the pulse of the market : essays on marketing implications of information flows

Zhang, Xiaoquan (Xiaoquan Michael)
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 115 p.
ENG
Relevância na Pesquisa
65.43%
As the Internet continues to penetrate consumer households, online marketing is getting increasingly important for firms. By adapting to online strategies, firms are blessed (or doomed) with a plethora of new business models. The information flows created in the process poses both opportunities and challenges for marketers. On one hand, information flows captured online are usually easier to be stored and processed, thus empowering firms to be better informed about the consumers or the market itself. On the other hand, how to use the information flows to make the correct managerial decisions is still a challenging task for managers and academics alike. My dissertation studies the marketing implications of these information flows. Broad as the research question is, my dissertation focuses on specific market settings. I adopt both analytical and empirical methodologies to study information flows in these markets. Overall, this dissertation concludes that information flows can engender new market mechanisms, can provide valuable information of unobservable market forces, and can be created to improve social welfare. Essay 1: Innovation Incentives for Information Goods. Digital goods can be reproduced costlessly.; (cont.) Thus a price of zero would be economically-efficient for consumers. However...

Scale and differentiation in services : using information technologies to manage customer experiences at Harrah's Entertainment and other companies

Mansharamani, Vikram, 1974-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 308 leaves
ENG
Relevância na Pesquisa
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This dissertation is focused on the topic of service innovation and explores economies of scale and strategic differentiation in services via an inductive field-based case study of the world's largest casino gaming company, Harrah's Entertainment. It includes comparisons to services firms in other industries such as distribution/logistics (UPS) and for-profit/online education (Apollo Group/University of Phoenix). The findings suggest that scale and differentiation (considered by many to be mutually exclusive in services) can be combined through the strategic use of information technology in a manner that increases customer switching costs, resulting in improved profitability and returns. The limitations of standardization-only scale-oriented strategies are discussed, and the dissertation concludes with a description of the three key components needed by any firm seeking to employ a strategy of scalable service differentiation: (1) a loyalty program, or other means of linking specific transaction data with specific customers, (2) an analytic engine that determines the ranking/prioritization of customers and the criteria upon which to differentiate services, and (3) a set of information technology tools that automate consistent differentiated service delivery across a company's touch-points with its customers.; by Vikram Mansharamani.; Thesis (Ph. D.)--Massachusetts Institute of Technology...

De-commoditizing the commercial jet engine business; De-commoditizing the jet engine business

Soucy, Arthur L
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 76, [3], 5, 5, [2], 25, 6 leaves
ENG
Relevância na Pesquisa
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This thesis project is a comprehensive application of the Delta Model at a major jet engine manufacturer. It will assess and contrast customer segmentation and customer value proposition via primary research. It will also assess and contrast the current and future state "bundle of competencies" within the firm. Utilizing the frameworks of the Delta Model, we will then define the mission of the business and the strategic agenda. Once these are understood we will determine the strategic agenda for customer targeting to determine how we attract and delight the best customers. And finally, this paper will assess the operational effectiveness of the firm to determine an agenda for improvement. This analysis will be done utilizing the Delta Model's three strategic options and eight strategic positions. -- Best Product: -- Low Cost ... what does it take to become the low-cost producer? -- Differentiation... what differentiates in the market and is it enough to demand price premiums? -- Total Customer Solution: -- Customer Integration... have customer performed activities been assessed for integration? Can scale, technology, information systems and/or other innovations and competencies be leveraged to provide solutions that will enhance customer economics? --; (cont.) Customer Relationship... has the customer base been properly segmented in order to define differentiated treatment of customer tiers? -- Horizontal Breadth... is revenue opportunities maximized at each customer tier by offering a complete set of product and services? -- System Lock-in: -- Exclusive Channel... is their barriers in place that makes it difficult for competitors to complete for the acquisition of customers? -- Dominant Exchange... is their appropriate interface between Buyers and Sellers and is that interface difficult to displace? -- Proprietary Standard... is proprietary standard possible in this industry?; by Arthur L Soucy.; Thesis (M.B.A.)--Massachusetts Institute of Technology...

A core competency model for aligning information technology with business objectives

Campbell, Kurt (Kurt A.)
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 98 p.
ENG
Relevância na Pesquisa
65.5%
Advances in Information Technology and Information Systems delivery over the past decades have restructured industries and created enormous value. Interestingly however, research shows companies traditionally have a very difficult time capturing the value from their investment. Any surplus created by these improvements is often competed away and given back to customers. Wall Street's irrational exuberance of the late 1990's has given way to a far more conservative and critical view concerning IT investment. Decision makers are focused on demonstrating that Information Technology expenditures result in positive net returns to the company. IT managers are faced with a fundamental question: How does the organization use Information Technology to create sustainable competitive advantage and capture value in its industry? This thesis proposes a framework, the Core Competency Model, to help companies think about Information Services strategy and Information Technology deployment. Instead of seeking to create competitive advantage through IT investment alone, it introduces the concept of core competencies. IT resources can be quickly duplicated by competitors, as has been shown in the research.; (cont.) Core competencies, the complex blending of unique resources and capabilities...