This research report explores the levels of assistance available for people with disabilities at Australian airports. This is achieved by analyzing the legislative acts and disability assistance
systems at major international airports around the world and a simultaneous examination the current codification and practices at Australian airports.
One of the reasons that prompted this study is the recent media attention that has been given to the negative experiences of people with disabilities at Australian airports. For example, in November 2009, Kurt Feamley, who crawled the Kokoda Track in New Guinea ended up doing the same through a Brisbane airport terminal and to a restroom after Jetstar staff
refused to allow him to use his own wheelchair 1
• In Australia, airlines have contractual and
statutory obligations to provide services to people with disabilities. However, there is no mandatory regulation or code of practice for the aviation industry to provide services to people with disabilities in Australia. Further, it should be noted that the aviation industry has to comply with provisions from bodies such as Civil Aviation Safety Authority (CASA), Australian Building Codes Board (ABCB) in Australian and International Aviation Transport Authority (lATA) and International Civil Aviation Organisation (ICAO) internationally.
These laws are intended to cater to the needs of people with disabilities and their carers in
accessing air travel. However...