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Implementation of an information technology infrastructure library process – the resistance to change

Esteves, Rui; Alves, Paulo
Fonte: Procedia Technology Publicador: Procedia Technology
Tipo: Artigo de Revista Científica
ENG
Relevância na Pesquisa
95.67%
This paper presents the preliminary results of an academic research about implementation of an Information Technology Infrastructure Library (ITIL) process conducted in 2012 in a Portuguese public organization named Culture, Tourism and Transport Regional Department of Madeira Autonomous Region. During the process we encountered resistance against ITIL and adversity to change. It is also true that other factors occurred in this project as the change of economic conditions or constrained resources. With this study we can conclude that ITIL is useful for increasing the overall quality of IT services, reduced costs, improved customer satisfaction, improved productivity and delivery, but we found that particularly in the public sector there is a natural resistance to change. This resistance is the most important issue for the deployment of ITIL practices in public sector because the formal and bureaucratic processes are settled in the culture of organizations.

Best practices for the implantation of ISO 14001 norms: a study of change management in two industrial companies in the Midwest region of the state of São Paulo - Brazil

de Oliveira, Otavio Jose; Muniz Serra Pinheiro, Camila Roberta
Fonte: Elsevier B.V. Publicador: Elsevier B.V.
Tipo: Artigo de Revista Científica Formato: 883-885
ENG
Relevância na Pesquisa
75.6%
Among the difficulties found in the implementation of ISO 14001 systems, resistance to change can always be found. It is mainly a consequence of the hurry to change, loss of focus, concentration of decision making at the level of top management, arbitrary imposition of objectives and results, faulty communication, and the absence of motivational and financial incentive for change.Therefore, the main objective of this paper is to present best practices with respect to the management of organizational change due to the implementation of ISO 14001 norms in two industrial companies in the Midwest region of the State of São Paulo - Brazil. (C) 2008 Elsevier Ltd. All rights reserved.

Resistência à mudança e cinismo em relação à mudança : análise numa amostra de jovens

Nascimento, Vera Filipa Reis
Fonte: Instituto Superior de Economia e Gestão Publicador: Instituto Superior de Economia e Gestão
Tipo: Dissertação de Mestrado
Publicado em /09/2012 POR
Relevância na Pesquisa
65.74%
Mestrado em Gestão de Recursos Humanos; A mudança é um tema essencial para as organizações dos nossos dias. No entanto, várias iniciativas de mudança fracassam, encontrando-se a resistência à mudança e o cinismo dos colaboradores face à mudança entre as principais razões para esse fracasso. Este estudo analisa as relações que se estabelecem entre diferentes componentes da resistência à mudança e do cinismo face à mudança numa amostra de jovens. Vários autores têm defendido que as novas gerações têm uma visão diferente do trabalho, sendo mais flexíveis e aberto face à mudança. O estudo foi baseado num questionário e tem como participantes 123 indivíduos cuja média etária é 26 anos. Os resultados revelam que o cinismo e a resistência à mudança apresentam baixos níveis para os jovens, verificando-se uma associação entre os dois conceitos, embora com algumas excepções quando analisadas as suas dimensões. Mais especificamente, para o cinismo verifica-se que a dimensão de pessimismo (falta de crença na possibilidade de sucesso da mudança) está positivamente correlacionado com todas as dimensões de resistência à mudança, mas a dimensão de atribuições disposicionais (falta de crença nas capacidades ou motivação dos responsáveis pela mudança) não apresenta correlações significativas com as dimensões de resistência à mudança. Os resultados também revelaram que a resistência à mudança está negativamente correlacionada com o tempo de experiência profissional e que os níveis de cinismo mais elevados estão associados ao sector privado.; Change is a fundamental topic for the survival of organizations. However...

Within-Subject Testing Of The Signaled-Reinforcement Effect On Operant Responding As Measured By Response Rate And Resistance To Change

Reed, Phil; Doughty, Adam H
Fonte: Society for the Experimental Analysis of Behavior, Inc. Publicador: Society for the Experimental Analysis of Behavior, Inc.
Tipo: Artigo de Revista Científica
Publicado em /01/2005 EN
Relevância na Pesquisa
65.7%
Response rates under random-interval schedules are lower when a brief (500 ms) signal accompanies reinforcement than when there is no signal. The present study examined this signaled-reinforcement effect and its relation to resistance to change. In Experiment 1, rats responded on a multiple random-interval 60-s random-interval 60-s schedule, with signaled reinforcement in only one component. Response resistance to alternative reinforcement, prefeeding, and extinction was compared between these components. Lower response rates, and greater resistance to change, occurred in the component with the reinforcement signal. In Experiment 2, response rates and resistance to change were compared after training on a multiple random-interval 60-s random-interval 60-s schedule in which reinforcer delivery was unsignaled in one component and a response-produced uncorrelated stimulus was presented in the other component. Higher response rates and greater resistance to change occurred with the uncorrelated stimulus. These results highlight the significance of considering the effects of an uncorrelated signal when used as a control condition, and challenge accounts of resistance to change that depend solely on reinforcer rate.

Rate Of Conditioned Reinforcement Affects Observing Rate But Not Resistance To Change

Shahan, Timothy A; Podlesnik, Christopher A
Fonte: Society for the Experimental Analysis of Behavior, Inc. Publicador: Society for the Experimental Analysis of Behavior, Inc.
Tipo: Artigo de Revista Científica
Publicado em /07/2005 EN
Relevância na Pesquisa
65.68%
The effects of rate of conditioned reinforcement on the resistance to change of operant behavior have not been examined. In addition, the effects of rate of conditioned reinforcement on the rate of observing have not been adequately examined. In two experiments, a multiple schedule of observing-response procedures was used to examine the effects of rate of conditioned reinforcement on observing rates and resistance to change. In a rich component, observing responses produced a higher frequency of stimuli correlated with alternating periods of random-interval schedule primary reinforcement or extinction. In a lean component, observing responses produced similar schedule-correlated stimuli but at a lower frequency. The rate of primary reinforcement in both components was the same. In Experiment 1, a 4:1 ratio of stimulus production was arranged by the rich and lean components. In Experiment 2, the ratio of stimulus production rates was increased to 6:1. In both experiments, observing rates were higher in the rich component than in the lean component. Disruptions in observing produced by presession feeding, extinction of observing responses, and response-independent food deliveries during intercomponent intervals usually were similar in the rich and lean components. When differences in resistance to change did occur...

Preference and resistance to change with constant-duration schedule components.

Nevin, J A; Grace, R C
Fonte: PubMed Publicador: PubMed
Tipo: Artigo de Revista Científica
Publicado em /07/2000 EN
Relevância na Pesquisa
65.67%
Previous research on preference between variable-interval terminal links in concurrent chains has most often used variable-duration terminal links ending with a single reinforcer. By contrast, most research on resistance to change in multiple schedules has used constant-duration components that include variable numbers of reinforcers in each presentation. Grace and Nevin (1997) examined both preference and resistance in variable-duration components; here, preference and resistance were examined in constant-duration components. Reinforcer rates were varied across eight conditions, and a generalized-matching-law analysis showed that initial-link preference strongly over-matched terminal-link reinforcer ratios. In multiple schedules, baseline response rates were unaffected by reinforcer rates, but resistance to intercomponent food, to extinction, and to intercomponent food plus extinction was greater in the richer component. The between-component difference in resistance to change exhibited additive effects for the three resistance tests, and was systematically related to reinforcer ratios. However, resistance was less sensitive to reinforcer ratios than was preference. Resistance to intercomponent food and to intercomponent food plus extinction was more sensitive to reinforcer ratios in the present study than in Grace and Nevin (1997). Thus...

Preference and resistance to change with constant- and variable-duration terminal links: independence of reinforcement rate and magnitude.

Grace, Randolph C; Bedell, Melissa A; Nevin, John A
Fonte: PubMed Publicador: PubMed
Tipo: Artigo de Revista Científica
Publicado em /05/2002 EN
Relevância na Pesquisa
65.7%
Pigeons responded in a three-component multiple concurrent-chains procedure in which the variable-interval reinforcement schedules were the same across components but magnitudes differed across components. The terminal links were arranged either as a variable delay followed by presentation of a reinforcer ("variable duration") or as a fixed period of access to the schedule during which a variable number of reinforcers could be earned ("constant duration"). Relative reinforcement rate was varied parametrically across both types of conditions. After baseline training in each condition, resistance to change of terminal-link responding was assessed by delivering food during the initial links according to a variable-time schedule. Both preference and resistance to change were more sensitive to reinforcement-rate differences in the constant-duration conditions. Sensitivities of preference and resistance to change to relative reinforcement rate did not change depending on relative reinforcement magnitude. Taken together, these results confirm and extend those of prior studies, and suggest that reinforcement rate and magnitude combine additively to determine preference and resistance to change. A single structural relation linking preference and resistance to change describes all the data from this and several related studies.

The resistance to change of observing.

Shahan, Timothy A; Magee, Adam; Dobberstein, Andria
Fonte: PubMed Publicador: PubMed
Tipo: Artigo de Revista Científica
Publicado em /11/2003 EN
Relevância na Pesquisa
65.69%
Observing responses produce contact with discriminative stimuli and have been considered analogous to attending. Many studies have examined the effects of reinforcement rate on the resistance to change of simple operant behavior, but nothing is known about the resistance to change of observing. Two experiments examined the effects of primary reinforcement rate on the resistance to change of observing behavior of pigeons. In Experiment 1, a multiple schedule of observing-response procedures was arranged. In a rich component, observing responses produced stimuli correlated with a high rate of random-interval (RI) reinforcement or extinction. In a lean component, observing responses produced stimuli correlated with a lower rate of RI reinforcement or extinction. In both components, observing responses produced the multiple-schedule stimuli on a fixed-interval 0.75-s schedule. In Experiment 2, a similar procedure was used, but observing in the rich and lean components produced schedule-correlated stimuli on an RI 15-s schedule. Observing in the rich component occurred at a higher rate and was more resistant to disruptions produced by presession feeding and response-independent food deliveries during intercomponent intervals. Despite more frequent observing during unsignaled periods of extinction than unsignaled periods of RI reinforcement...

Variable-ratio versus variable-interval schedules: response rate, resistance to change, and preference.

Nevin, J A; Randolph; Holland, S; McLean, A P
Fonte: PubMed Publicador: PubMed
Tipo: Artigo de Revista Científica
Publicado em /07/2001 EN
Relevância na Pesquisa
65.69%
Two experiments asked whether resistance to change depended on variable-ratio as opposed to variable-interval contingencies of reinforcement and the different response rates they establish. In Experiment 1, pigeons were trained on multiple random-ratio random-interval schedules with equated reinforcer rates. Baseline response rates were disrupted by intercomponent food, extinction, and prefeeding. Resistance to change relative to baseline was greater in the interval component, and the difference was correlated with the extent to which baseline response rates were higher in the ratio component. In Experiment 2, pigeons were trained on multiple variable-ratio variable-interval schedules in one half of each session and on concurrent chains in the other half in which the terminal links corresponded to the multiple-schedule components. The schedules were varied over six conditions, including two with equated reinforcer rates. In concurrent chains, preference strongly overmatched the ratio of obtained reinforcer rates. In multiple schedules, relative resistance to response-independent food during intercomponent intervals, extinction, and intercomponent food plus extinction depended on the ratio of obtained reinforcer rates but was less sensitive than was preference. When reinforcer rates were similar...

Resistance to Change of Responding Maintained by Unsignaled Delays to Reinforcement: A Response-Bout Analysis

Podlesnik, Christopher A; Jimenez-Gomez, Corina; Ward, Ryan D; Shahan, Timothy A
Fonte: Society for the Experimental Analysis of Behavior, Inc. Publicador: Society for the Experimental Analysis of Behavior, Inc.
Tipo: Artigo de Revista Científica
Publicado em /05/2006 EN
Relevância na Pesquisa
65.7%
Previous experiments have shown that unsignaled delayed reinforcement decreases response rates and resistance to change. However, the effects of different delays to reinforcement on underlying response structure have not been investigated in conjunction with tests of resistance to change. In the present experiment, pigeons responded on a three-component multiple variable-interval schedule for food presented immediately, following brief (0.5 s), or following long (3 s) unsignaled delays of reinforcement. Baseline response rates were lowest in the component with the longest delay; they were about equal with immediate and briefly delayed reinforcers. Resistance to disruption by presession feeding, response-independent food during the intercomponent interval, and extinction was slightly but consistently lower as delays increased. Because log survivor functions of interresponse times (IRTs) deviated from simple modes of bout initiations and within-bout responding, an IRT-cutoff method was used to examine underlying response structure. These analyses suggested that baseline rates of initiating bouts of responding decreased as scheduled delays increased, and within-bout response rates tended to be lower in the component with immediate reinforcers. The number of responses per bout was not reliably affected by reinforcer delay...

Measuring Resistance to Change at the Within-Session Level

Tonneau, François; Ríos, Américo; Cabrera, Felipe
Fonte: Society for the Experimental Analysis of Behavior, Inc. Publicador: Society for the Experimental Analysis of Behavior, Inc.
Tipo: Artigo de Revista Científica
Publicado em /07/2006 EN
Relevância na Pesquisa
65.67%
Resistance to change is often studied by measuring response rate in various components of a multiple schedule. Response rate in each component is normalized (that is, divided by its baseline level) and then log-transformed. Differential resistance to change is demonstrated if the normalized, log-transformed response rate in one component decreases more slowly than in another component. A problem with normalization, however, is that it can produce artifactual results if the relation between baseline level and disruption is not multiplicative. One way to address this issue is to fit specific models of disruption to untransformed response rates and evaluate whether or not a multiplicative model accounts for the data. Here we present such a test of resistance to change, using within-session response patterns in rats as a data base for fitting models of disruption. By analyzing response rate at a within-session level, we were able to confirm a central prediction of the resistance-to-change framework while discarding normalization artifacts as a plausible explanation of our results.

Conditioned Reinforcement Value and Resistance to Change

Shahan, Timothy A; Podlesnik, Christopher A
Fonte: Society for the Experimental Analysis of Behavior, Inc. Publicador: Society for the Experimental Analysis of Behavior, Inc.
Tipo: Artigo de Revista Científica
Publicado em /05/2008 EN
Relevância na Pesquisa
65.67%
Three experiments examined the effects of conditioned reinforcement value and primary reinforcement rate on resistance to change using a multiple schedule of observing-response procedures with pigeons. In the absence of observing responses in both components, unsignaled periods of variable-interval (VI) schedule food reinforcement alternated with extinction. Observing responses in both components intermittently produced 15 s of a stimulus associated with the VI schedule (i.e., S+). In the first experiment, a lower-valued conditioned reinforcer and a higher rate of primary reinforcement were arranged in one component by adding response-independent food deliveries uncorrelated with S+. In the second experiment, one component arranged a lower valued conditioned reinforcer but a higher rate of primary reinforcement by increasing the probability of VI schedule periods relative to extinction periods. In the third experiment, the two observing-response components provided similar rates of primary reinforcement but arranged different valued conditioned reinforcers. Across the three experiments, observing-response rates were typically higher in the component associated with the higher valued conditioned reinforcer. Resistance to change was not affected by conditioned reinforcement value...

Temporal Context, Preference, and Resistance to Change

Podlesnik, Christopher A; Jimenez-Gomez, Corina; Thrailkill, Eric A; Shahan, Timothy A
Fonte: Society for the Experimental Analysis of Behavior, Inc Publicador: Society for the Experimental Analysis of Behavior, Inc
Tipo: Artigo de Revista Científica
Publicado em /09/2011 EN
Relevância na Pesquisa
65.71%
According to behavioral momentum theory, preference and relative resistance to change in concurrent-chains schedules are correlated and reflect the relative conditioned value of discriminative stimuli. In the present study, we explore the generality of this relation by manipulating the temporal context within a concurrent-chains procedure through changes in the duration of the initial links. Consistent with previous findings, preference for a richer terminal link was less extreme with longer initial links across three experiments with pigeons. In Experiment 1, relative resistance to change and preference were related inversely when responding was disrupted with response-independent food presentations during initial links, replicating a previous finding with rats. However, more food was presented with longer initial links, confounding the disrupter and initial-link duration. In Experiment 2, presession feeding was used instead and eliminated the negative relation between relative resistance to change and preference, but relative resistance to change was not sensitive to relative terminal-link reinforcement rates. In Experiment 3, with more extreme relative terminal-link reinforcement rates, increasing initial-link duration similarly decreased preference and relative resistance to change for the richer terminal link. Thus...

Le changement organisationnel : la prédiction des comportements de soutien et de résistance par le biais des préoccupations

Meunier, Sophie
Fonte: Université de Montréal Publicador: Université de Montréal
Tipo: Thèse ou Mémoire numérique / Electronic Thesis or Dissertation
FR
Relevância na Pesquisa
75.78%
Depuis plus de 50 ans, les chercheurs s’intéressent à la résistance au changement. Or, malgré plusieurs années de recherche, on ne sait toujours pas exactement quelles variables peuvent prédire les comportements de résistance et encore moins ceux de soutien. La présente thèse vise à pallier cette lacune en identifiant des variables pouvant expliquer à la fois les comportements de soutien et de résistance lors d’un changement organisationnel majeur. Le modèle des phases de préoccupations (Bareil 2004a) s’avère intéressant à cet effet puisqu’il intègre bien les savoirs actuels et s’adapte à différents changements. L’objectif principal de cette thèse est donc de vérifier jusqu’à quel point les comportements de soutien et de résistance peuvent être prédits par les phases de préoccupations, en tenant compte de l’engagement affectif envers le changement comme variable médiatrice et du rôle des acteurs et de l’avancement de la mise en œuvre comme variables modératrices. Pour ce faire, une étude a été menée auprès d’enseignants, de professionnels et de directeurs d’une Commission scolaire québécoise ayant implanté une réforme majeure provoquant des préoccupations d’intensité variée et des comportements divers...

Lessons to be learnt: evaluating aspects of patient safety culture and quality improvement within an intensive care unit.

Panozzo, Stacey J.
Fonte: Universidade de Adelaide Publicador: Universidade de Adelaide
Tipo: Tese de Doutorado
Publicado em //2007
Relevância na Pesquisa
75.65%
Patient safety is of particular importance within intensive care units (ICUs), where critically ill, vulnerable patients receive complex multidisciplinary care. Prior research has indicated that improving patient safety and reducing errors within healthcare requires a focus on systems and organisational culture issues. This thesis was concerned with three studies. One focused on assessing the patient safety culture and two on quality improvement initiatives within an intensive care unit (ICU) of a large teaching hospital. The first study involved a survey of ICU consultant, registrar and nursing staff regarding aspects of safety culture. This was conducted using an existing Hospital Survey on Patient Safety Culture. Of the twelve patient safety culture composites assessed, eight had scores lower than 50%, highlighting these as areas for improvement. Overall, while the survey results revealed that teamwork within the ICU was considered a strength, event reporting and patient care handovers and transitions were both considered areas with potential for improvement. The second study focused on the evaluation of a change initiative designed to improve the handover of patient clinical information in the ICU. This study involved a survey and interviews with consultant...

Leveraging Resistance to Change and the Skunk Works Model of Innovation

Fosfuri, Andrea; Rønde, Thomas
Fonte: Elsevier Publicador: Elsevier
Tipo: Artigo de Revista Científica Formato: application/pdf
Publicado em //2009 ENG
Relevância na Pesquisa
95.68%
We study a situation in which an R&D department promotes the introduction of an innovation that results in costly re-adjustments for production workers. In response, the production department tries to resist change by improving the existing technology. Resistance to change triggers competition between departments, which, in turn, spurs effort. We show that firms balancing the strengths of the two departments perform better. As a negative effect, resistance to change might distort the R&D department’s effort away from radical innovations. The firm can solve this problem by implementing the so-called skunk works model of innovation where the R&D department is isolated from the rest of the organization. Several implications for managing resistance to change and for the optimal design of R&D activities are derived.

Resistência à mudança organizacional : um estudo de caso

Rodrigues, Elsa Marisa Oliveira
Fonte: Universidade dos Açores Publicador: Universidade dos Açores
Tipo: Dissertação de Mestrado
Publicado em 10/02/2015 POR
Relevância na Pesquisa
65.69%
Dissertação de Mestrado em Gestão de Empresas/MBA.; Com o presente estudo pretende-se analisar o comportamento dos indivíduos perante uma situação de mudança, mais concretamente nas situações em que ocorre resistência à mudança. Por forma a analisar toda a envolvente dessa resistência, torna-se imprescindível identificar os fatores originadores dessa conduta, as suas consequências no desempenho organizacional, bem como formas adequadas para encarar tal atitude. Assim, com o intuito de verificar se a resistência é evidente, clara e considerada como positiva ou negativa, recorre-se ao método quantitativo, nomeadamente, ao recurso a questionários online, dirigidos à gestão, direção, bem como ao restante leque de colaboradores, o que, nesse caso, decorre sob a forma de estudo de caso. De um modo geral, os resultados obtidos apontam que a má formação ou inexistência desta é o principal motivo de resistência por partes dos colaboradores, além de outros fatores como as diferentes opiniões das partes envolvidas, a falta de valorização do indivíduo, a falta de transmissão de confiança e segurança, entre outros. Deste modo, apura-se que é necessário agentes de mudança líderes, formação transmitida aos indivíduos...

Learning by resistance: An analysis of resistance to change as a source of organizational learning.

Jost, M. Gregor
Fonte: London School of Economics and Political Science Thesis Publicador: London School of Economics and Political Science Thesis
Tipo: Thesis; NonPeerReviewed Formato: application/pdf
Publicado em //2004 EN
Relevância na Pesquisa
65.68%
This research investigates how resistance to change can trigger organizational learning. In order to structure the elusive concept of organizational learning, a framework is proposed that integrates processes of learning and memory at three levels of analysis. The framework identifies learning as cognition at the individual level, communication at the group level, and formalization at the organizational level. The concept of resistance is introduced by delineating its development from a mere nuisance to the change effort towards a more recent functional understanding. Focusing on the diagnostic qualities of resistance, a functional analysis is employed that concentrates on the effects of resistance, namely its potential function as a source of learning. Informed by an analogy to acute pain, the process is then defined as a sequence of resistance, awareness, and organizational learning across three levels of analysis. This process is examined in an empirical case study of a software implementation at the British subsidiary of a global manufacturing company headquartered in Germany. Methods and data used include personal interviews, repertory grids, and project documentation. Results indicate limited resistance at the individual level...

Resistance to change: a functional analysis of reponses to technical change in a Swiss bank

Bauer, Martin
Fonte: London School of Economics and Political Science Thesis Publicador: London School of Economics and Political Science Thesis
Tipo: Thesis; NonPeerReviewed Formato: application/pdf
Publicado em //1993 EN
Relevância na Pesquisa
65.73%
This thesis demonstrates the signal function and diagnostic value of user resistance in a software development project. Its starting point is the critical analysis of managerial common sense which negates resistance, or sees resistance to change as a 'nuisance' and as the manifestation of an individual or structural 'deficiency'; these notions prohibit change agents from appreciating the signal function of resistance to change in organisational processes. The first source of evidence is the literature on impacts, attitudes, and acceptance of information technology internationally and in particular in Switzerland. The second source is the tradition of psychological field theory which I reconstruct as the 'feeding the reluctant eater' paradigm, a form of social engineering. The third source is an empirical study of the semantics (semantic differential and free associations) of 'resistance to change' among management trainees in the UK, Switzerland and the USA (N=388). The thesis develops and investigates a concept of resistance that is based a pain analogy, and on the notions of self-monitoring and self-active systems. An organization which is implementing new technology is a self-active system that directs and energetizes its activities with the help of internal and external communication. The functional analogy of the organismic pain system and resistance to change is explored. The analogy consists of parallel information processing...

Effect of psychological capital and resistance to change on organisational citizenship behavior

Beal III,Loyd; Stavros,Jacqueline M.; Cole,Matthew L
Fonte: SA Journal of Industrial Psychology Publicador: SA Journal of Industrial Psychology
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/01/2013 EN
Relevância na Pesquisa
65.73%
ORIENTATION: Research in positive organisational behaviour shows that positive psychological capital (PsyCap) is a construct that enables self-efficacy, optimism, hope and resilience to succeed in the workplace and that employee resistance to change is a key barrier to organisational change. RESEARCH PURPOSE: This study examined the possible role of resistance to change as a moderator of the predictive relationship between PsyCap and organisational citizenship behaviour (OCB), in which OCB served as an index for measuring positive organisational change. MOTIVATION FOR THE STUDY: Little empirical research has investigated the application of positive organisational behaviour to government organisations undergoing organisational change. Organisations can use the study results to increase positive outcomes and reduce resistance in government organisations experiencing a holistic change intervention. RESEARCH DESIGN, APPROACH AND METHOD: The data comprised a cross-sectional survey of 97 employees from a government organisation that provides life-cycle career management support. Employees completed the 24-item psychological capital questionnaire, the 16-item organisational citizenship behaviour scale and the 17-item resistance to change scale. Data analyses used a mixed methods approach to merge quantitative inferential statistics with qualitative thematic analysis. MAIN FINDINGS: The quantitative analysis yielded high levels of resistance to change that moderated the positive effect of PsyCap on organisational citizenship behaviour. The thematic analysis revealed that affective...