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Método simplificado versus convencional de confecção de próteses totais para aplicação na saúde pública. Parte II: qualidade de vida associada à saúde bucal, satisfação do paciente, qualidade das próteses; Simplified versus conventional method for complete denture fabrication for application in public health. Part II: oral health related quality of life, patient satisfaction and denture quality

Regis, Romulo Rocha
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Tese de Doutorado Formato: application/pdf
Publicado em 19/07/2012 PT
Relevância na Pesquisa
66.33%
Métodos convencionais para a confecção de próteses totais envolvem uma série de procedimentos técnicos complexos. No entanto, métodos simplificados podem ser tão efetivos quanto os convencionais, porém com menor gasto de tempo e recursos, sem representar prejuízos aos usuários. Assim, o objetivo deste estudo foi comparar um método simplificado de confecção de próteses totais a outro convencional, tendo como variáveis a qualidade de vida associada à saúde bucal (QVSB), a satisfação dos pacientes e qualidade das próteses. A amostra foi formada por pacientes desdentados solicitando tratamento com próteses totais bimaxilares. Os participantes foram divididos aleatoriamente em dois grupos: Grupo S (n=19), que recebeu próteses confeccionadas por um método simplificado, e Grupo C (n=20), que recebeu próteses confeccionadas de forma convencional. Antes dos tratamentos e após 3 e 6 meses da instalação das próteses, a QVSB foi avaliada por meio do questionário OHIPEDENT e a satisfação dos usuários por meio de um questionário específico e escala visual analógica. A qualidade das próteses foi avaliada após 3 meses por um especialista. Os dois grupos foram comparados por meio de testes adequados à distribuição dos dados (α=5%). A QVSB e qualidade das próteses foram similares nos grupos C e S. Não houve diferença entre os grupos quanto à satisfação geral avaliada pelos dois questionários. Diferenças em relação à satisfação dos usuários com aspectos específicos das próteses só ocorreram na avaliação dos 3 meses...

Patient satisfaction with maxillofacial prosthesis. Literature review

Goiato, Marcelo Coelho; Pesqueira, Aldieris Alves; da Silva, Cristina Ramos; Gennari Filho, Humberto; dos Santos, Daniela Micheline
Fonte: Elsevier B.V. Publicador: Elsevier B.V.
Tipo: Artigo de Revista Científica Formato: 175-180
ENG
Relevância na Pesquisa
66.29%
Obturators and facial prostheses are important not only in rehabilitation and aesthetics, but also in patient re-socialisation. The level of reintegration is directly related to the degree of satisfaction with rehabilitation. So, the maxillofacial prosthetics must provide patient satisfaction during treatment. This study aimed to search information in database and conduct a literature review on patient satisfaction with maxillofacial prosthesis. The problems experienced by these patients may decrease when specialists keep the patient on regular inspection. Rehabilitation through alloplasty or prosthetic restoration provides satisfactory conditions in aesthetics and well-being and reinstates individuals in familial and social environment. (C) 2008 British Association of Plastic, Reconstructive and Aesthetic Surgeons. Published by Elsevier Ltd. All rights reserved.

A comparison of patient satisfaction between treatment with conventional complete dentures and overdentures in the elderly: a literature review

Assuncao, Wirley Goncalves; Ricardo Barao, Valentim Adelino; Delben, Juliana Aparecida; Gomes, Erica Alves; Tabata, Lucas Fernando
Fonte: Wiley-Blackwell Publicador: Wiley-Blackwell
Tipo: Artigo de Revista Científica Formato: 154-162
ENG
Relevância na Pesquisa
66.31%
Background:It has been stated that mandibular overdentures are more satisfactory than conventional dentures, but problems relating to the use of retrospective ratings, lack of control group and sequential provision of treatment may compromise the findings.Objective:To establish a comparison between treatment with conventional complete dentures and implant-retained overdentures in elderly patients by conducting a literature review.Materials and methods:A search of English language peer-review literature was completed using Medline up to 2008 focusing on evidence-based research. Randomised clinical trials (RCTs) and longitudinal prospective studies were favoured in the review, using a general hierarchical classification. Articles that did not focus exclusively on the comparison of patient satisfaction between complete dentures and overdentures were excluded from further evaluation. The last search was conducted in February 2008. Key terms included quality of life, patient satisfaction, edentulism, complete denture and overdenture.Results:Among the 90 articles found in the initial search, 27 met the inclusion criteria. This included 18 RCTs and eight prospective and one cohort study. Most of the articles stated superiority of the mandibular implant-retained overdenture therapy over the conventional complete denture regarding patient satisfaction and quality of life.Conclusion:Even with implant treatment presenting higher patient satisfaction and improvement of quality of life...

Quality of health care: patient satisfaction in a university hospital

Oliveira,Denise Fornazari de; Arieta,Carlos Eduardo Leite; Temporini,Edméa Rita; Kara-José,Newton
Fonte: Conselho Brasileiro de Oftalmologia Publicador: Conselho Brasileiro de Oftalmologia
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/10/2006 EN
Relevância na Pesquisa
66.33%
OBJECTIVE: To evaluate patient characteristics and satisfaction in an outpatient service at a university hospital, aiming at obtaining subsidies for standardization of a quality assessment program. METHOD: Patient-representative sample was selected. It consisted of users of the Ophthalmology Outpatient Service at the Hospital das Clínicas, Universidade Estadual de Campinas (UNICAMP). A structured questionnaire was applied through interview, including the following variables: personal characteristics (gender, age, literacy, job), type of appointment (new patient, follow-up), waiting time for the first appointment, opinion regarding ease of access to the hospital, assistance at the front desk, time spent in the waiting room on the appointed day, quality of care, degree of satisfaction with the consultation and general evaluation of the assistance. RESULTS: The sample was characterized by patients with low literacy and socioeconomic level; 21.7% had a steady income. The majority of them think that it is easy to obtain an appointment. According to patients, the mean waiting time for the appointment was 94.6 minutes and 45.3% of them received no orientation after the appointment. Final evaluation of the quality of assistance was positive and patients were satisfied with the provided assistance. CONCLUSION: Although a high level of satisfaction regarding the provided service was observed...

Tuberculosis Control Program and patient satisfaction, Rio de Janeiro, Brazil

Portela,Margareth Crisóstomo; Lima,Sheyla Maria Lemos; Brito,Cláudia; Ferreira,Vanja Maria Bessa; Escosteguy,Claudia Caminha; Vasconcellos,Maurício Teixeira Leite de
Fonte: Faculdade de Saúde Pública da Universidade de São Paulo Publicador: Faculdade de Saúde Pública da Universidade de São Paulo
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/06/2014 EN
Relevância na Pesquisa
66.29%
OBJECTIVE To evaluate factors associated with users’ satisfaction in the Tuberculosis Control Program. METHODS A cross-sectional study of 295 patients aged ≥ 18 years, with two or more outpatient visits in the Tuberculosis Control Program, in five cities in the metropolitan region of Rio de Janeiro, RJ, Southeastern Brazil, in 2010. Considering an estimated population of 4,345 patients, the sampling plan included 15 health care units participating in the program, divided into two strata: units in Rio de Janeiro City, selected with probability proportional to the monthly average number of outpatient visits, and units in the other four cities. In the units, four temporal clusters of five patients each were selected with equal probability, totaling 300 patients. A questionnaire investigating the users’ clinical and sociodemographic variables and aspects of care and service in the program relevant to user satisfaction was applied to the patients. Descriptive statistics about users and their satisfaction with the program were obtained, and the effects of factors associated with satisfaction were estimated. RESULTS Patients were predominantly males (57.7%), with a mean age of 40.9 and with low level of schooling. The mean treatment time was 4.1 months...

Sauti Za Wananchi “voice of the people”: patient satisfaction on the medical wards at a Kenyan Referral Hospital

Stone, Geren Starr; Jerotich, Tecla Sum; Cheriro, Betsy Rono; Kiptoo, Robert Sitienei; Crowe, Susie Joanne; Koros, Elijah Kipkorir; Muthoni, Doreen Mutegi; Onalo, Paul Theodore
Fonte: The African Field Epidemiology Network Publicador: The African Field Epidemiology Network
Tipo: Artigo de Revista Científica
EN_US
Relevância na Pesquisa
66.35%
Introduction: Patient satisfaction is one indicator of healthcare quality. Few studies have examined the inpatient experiences in resource-scarce environments in sub-Saharan Africa. Methods: To examine patient satisfaction on the public medical wards at a Kenyan referral hospital, we performed a cross-sectional survey focused on patients’ satisfaction with medical information and their relationship with staffing and hospital routine. Ratings of communication with providers, efforts to protect privacy, information about costs, food, and hospital environment were also elicited. Results: Overall, the average patient satisfaction rating was 64.7, nearly midway between “average” and “good” Higher rated satisfaction was associated with higher self-rated general health scores and self-rated health gains during the hospitalization (p = 0.023 and p = 0.001). Women who shared a hospital bed found privacy to be “below average” to “poor” Most men (72.7%) felt information about costs was insufficient. Patients rated food and environmental quality favorably while also frequently suggesting these areas could be improved. Conclusion: Overall, patients expressed satisfaction with the care provided. These ratings may reflect modest patients’ expectations as well as acceptable circumstances and performance. Women expressed concern about privacy while men expressed a desire for more information on costs. Inconsistencies were noted between patient ratings and free response answers.

Effect of combined care nursing on patient satisfaction, staff satisfaction, and quality of care /

Crawford, Heather M.
Fonte: Brock University Publicador: Brock University
Tipo: Electronic Thesis or Dissertation
ENG
Relevância na Pesquisa
66.29%
This research evaluates the effect of combined care nursing on three outcomes: i) patient satisfaction; ii) staff satisfaction; and iii) quality of care. Oakville-Trafalgar Memorial Hospital was in the early planning stages of changing to combined care nursing from the traditional method of providing separate postpartum and nursery care to mothers and babies. The opportunity existed to evaluate formally the change to combined care. There were three hypotheses to be investigated. Data were collected from four sources: patient surveys, staff surveys, informal interviews, and internal hospital documents. Both quantitative and qualitative data were analyzed. The surveys were administered on three different occasions to patients and staff. Other sources of data included informal interviews with patients and staff who responded to the surveys, and chart audits.The study findings revealed that the majority of respondents had increased levels of satisfaction and perceptions of increased quality of care following implementation of combined care. These findings, related to combined care and the role of change in its implementation and evaluation, indicate that there are no right or easy answers about how to make new ideas become reality in a smooth...

Improving patient satisfaction through information provision

Billing, K.; Newland, H.; Selva-Nayagam, D.
Fonte: Blackwell Publishing Asia Publicador: Blackwell Publishing Asia
Tipo: Artigo de Revista Científica
Publicado em //2007 EN
Relevância na Pesquisa
66.38%
Background: This study aims to determine the sociodemographic characteristics of the Ophthalmology Outpatient Clinic at the Royal Adelaide Hospital, to ascertain satisfaction levels with aspects of care, and determine if patient satisfaction levels can be increased by the provision of information letters prior to appointment. Methods: New patients attending Ophthalmology Outpatient Clinic were surveyed regarding sociodemographic information and satisfaction levels. Participants received an introductory letter prior to their clinic appointment, and were compared with controls. Responses were analysed using Mann–Whitney U-tests. Satisfaction scores regarding waiting times, clinic environment, doctors, nurses, clerical staff and general satisfaction were correlated with demographic data using Spearman correlation coefficient analysis and chi-squared statistics. Ordinal logistic regression and non-parametric rack testing determined differences between the two groups. Results: Positive correlations were identified between patient-estimated actual waiting time, ratings of waiting times, booking efficiency, information given, intention to return to, recommend the clinic, to comply with advice given, and higher ratings of the overall quality of the service...

Does patient satisfaction of general practice change over a decade?

Allan, J.; Schattner, P.; Stocks, N.; Ramsay, E.
Fonte: BioMed Central Ltd. Publicador: BioMed Central Ltd.
Tipo: Artigo de Revista Científica
Publicado em //2009 EN
Relevância na Pesquisa
66.39%
Background The Patient Participation Program (PPP) was a patient satisfaction survey endorsed by the Royal Australian College of General Practitioners and designed to assist general practitioners in continuous quality improvement (CQI). The survey was been undertaken by 3500 practices and over a million patients between 1994 and 2003. This study aimed to use pooled patient questionnaire data to investigate changes in satisfaction with primary care over time. Methods The results of 10 years of the PPP surveys were analyzed with respect to 10 variables including the year of completion, patient age, gender, practice size, attendance at other doctors, and whether the practice had previously undertaken the survey. Comparisons were made using Logistic Generalized Estimating Equations (LGEE). Results There was a very high level of satisfaction with general practice in Australia (99% of respondents). An independent indicator of satisfaction was created by pooling the results of 12 questions. This new indicator had a greater variance than the single overall satisfaction question. Participants were shown to have higher levels of satisfaction if they were male, older, did not attend other practitioners or the practice was small in size. A minimal improvement in satisfaction was detected in this pooled indicator for the second or third survey undertaken by a practice. There was however no statistically significant change in pooled satisfaction with the year of survey. Conclusion The very high level of satisfaction made it difficult to demonstrate change. It is likely that this and the presentation of results made it difficult for GPs to use the survey to improve their practices. A more useful survey would be more sensitive to detect negative patient opinions and provide integrated feedback to GPs. At present...

MOM-Projekt in der Rheumatologie - Evaluation der Patientenzufriedenheit bei der elektronischen Dateneingabe; MOM-project in Rheumatology - evaluation of patient satisfaction with electronic data capture

Rötteler, Angelika Sophia
Fonte: Universidade de Tubinga Publicador: Universidade de Tubinga
Tipo: Dissertação
DE_DE
Relevância na Pesquisa
66.27%
Einleitung Elektronische Datenerhebung ist in der täglichen Klinikroutine selbstverständlich geworden. Dabei findet diese Datenerhebung nicht nur durch den Arzt bzw. das medizinische Personal statt, sondern auch durch den Patienten selber, wie z.B. bei der Abfrage der Krankheitsaktivität und der Funktionskapazität. MOM sind kleine Computer, die auf einem Touchscreen die Eingabe der in der Rheumatologie relevanten Fragenkataloge und Scores ermöglichen. Diese Geräte werden schon seit fast zwei Jahren in Tübingen eingesetzt. Unser Ziel ist es, die Zufriedenheit der Patienten sowohl mit dem MOM, als auch mit der elektronischen Patientenakte zu evaluieren und die Angaben auf Genauigkeit zu überprüfen. Außerdem möchten wir als Pilotstudie die Computer- und Internetbenutzung unserer Patienten evaluieren. Methoden Im Rahmen eines regulär angemeldeten Termins wurden 120 Patienten mit den Haupt-diagnosen Kollagenosen, Vaskulitiden, Rheumatoide Arthritis und Spondyloarthritiden der Rheumaambulanz mit standardisierten Fragebögen (FFbH, EQ-5D, HAQ, BASDAI, BASFI) zu ihrer Erkrankung befragt. Dabei erhielten randomisiert 60 der Patienten zur Befragung ein MOM-Gerät und 60 Patienten einen Papierfragebogen. Die Zeit wurde abgestoppt und die Patienten zu ihrer Zufriedenheit mit der Befragungsmethode befragt. Die eigene Computererfahrung und die Zufriedenheit mit der Verwendung des Computers während dem Arztgespräch wurden per Fragebogen evaluiert. Resultate Die Scores...

Is there an association between hospital accreditation and patient satisfaction with hospital care? A survey of 37 000 patients treated by 73 hospitals

Sack, Cornelia; Scherag, A.; Lutkes, Peter; Gunther, Wolfram; Jockel, Karl-Heinz; Holtmann, Gerald Johannes
Fonte: Oxford Univ Press Publicador: Oxford Univ Press
Tipo: Artigo de Revista Científica
Publicado em //2011 EN
Relevância na Pesquisa
66.25%
Objective: In many countries hospitals are undergoing accreditation as mandatory or voluntary measures. It is believed that accreditation positively influence quality of care and patient satisfaction. This survey aims at assessing the relationship between patient satisfaction and accreditation status. Design: Between January and May 2007, 4 weeks after their discharge, 78 508 patients from 328 departments in 73 hospitals received a validated questionnaire. Data from 36 777 patients (response rate 55%) were available for analyses. Main: Outcome Measures Recommendation rate was used as primary endpoint, which was available from 35 945 patients. To address the clustering of patients within hospitals, we applied univariate and multivariable generalized estimating equations. As covariates we used ‘gender’ and ‘age’ at the patient level and the ‘number of beds’ and ‘hospital teaching status’ at the hospital level. Results: Overall and not addressing the clustering, 66.3% of all the patients recommend their hospital to others. This recommendation, however, was not related to the accreditation status in the univariate analyses (odds ratio (OR) for accreditation (‘yes’) and recommendation (‘yes’) 0.99, 95% confidence interval (CI) 0.85–1.16...

Patient Satisfaction, Doctor Effort and Interview Location: Evidence from Paraguay

Das, Jishnu; Sohnesen, Thomas Pave
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Tipo: Publications & Research :: Policy Research Working Paper; Publications & Research
ENGLISH; EN_US
Relevância na Pesquisa
66.37%
To examine the relationship between patient satisfaction and doctor performance, the authors observed 2,271 interactions between 292 doctors and their patients in 98 clinics and hospitals in Paraguay and conducted an exit-survey with the same patients as they left the clinic. For a subsample of 64 facilities they also interviewed patients who visited the facility within the last week. There are three patterns in the data: (1) Patient satisfaction is positively correlated with doctor effort, measured as a combination of time spent, questions asked, and examinations performed after controlling for observed doctor and patient characteristics; (2) However, accounting for unobserved doctor characteristics dramatically reduces the level of significance and size of correlation between effort and satisfaction, showing that much of the positive relationship is driven by these unobserved doctor-specific factors; and (3) Reported satisfaction is significantly lower for patients interviewed at home compared with those interviewed at the clinic. This leads the authors to conclude that even if patient satisfaction reflects some aspects of the doctor's performance, unobserved heterogeneity combined with survey biases limit the widespread applicability of patient satisfaction as an indicator of doctor performance.

India : Equity Effects of Quality Improvements on Health Service Utilization and Patient Satisfaction in Uttar Pradesh State

Peters, David; Rao, Krishna; Ramana, G.N.V.
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Tipo: Publications & Research :: Working Paper; Publications & Research
ENGLISH; EN_US
Relevância na Pesquisa
66.27%
This study investigates the impact of a health systems development project in Uttar Pradesh, India, on utilization of health services and patient satisfaction for the poor and lower caste members. The project began in July 2000, and introduced a range of reforms including management training, new staffing and service patterns, provision of essential drugs, and repair of equipment and facilities. The study uses a quasi-experimental design to compare changes in new outpatient visits and patient satisfaction at project and non-project health facilities. All public health facilities were scored according to health and economic conditions of the population and physical conditions of the facility, with the poorest scoring facilities selected for the project. A survey of service utilization, user perceptions, and economic status was conducted in 1999 at project facilities and an equal number of randomly selected control sites, stratified by level of facility: district and women's hospitals, community health centers (CHCs) and primary health centers (PHCs). A subsequent survey conducted in 2003 assessed changes in a systematically selected subset of the baseline sites. There was a consistent increase in mean monthly outpatient visits at all levels of project sites compared to controls...

Avaliação da qualidade da assistência de enfermagem e da satisfação do paciente de um hospital de ensino da região Centro-Oeste do Brasil; Evaluation of the quality of nursing care and patient satisfaction in a teaching hospital in the Midwest region of Brazil

Freitas, Juliana Santana de
Fonte: Universidade Federal de Goiás; Brasil; UFG; Programa de Pós-graduação em Enfermagem (FEN); Faculdade de Enfermagem - FEN (RG) Publicador: Universidade Federal de Goiás; Brasil; UFG; Programa de Pós-graduação em Enfermagem (FEN); Faculdade de Enfermagem - FEN (RG)
Tipo: Dissertação Formato: application/pdf
POR
Relevância na Pesquisa
66.35%
The evaluation of quality in health has been considered an important management tool, which attempt to grasp in a complete and comprehensive way the reality of services, in its different dimensions, providing decision-making at the lowest possible degree of uncertainty, based on satisfying of the needs of their audience. The aim of this study was to evaluate the quality of nursing care and patient satisfaction in a teaching hospital in the Midwest region of Brazil. This is a cross-sectional study, whose population consisted of 275 patients admitted to the units of clinics: Medical, Orthopaedic, Plastic Surgery and Tropical. Data collection took place in the period between 15 November 2012 and 15 January 2013, through the application of three instruments: the first had questions that sought to obtain the characterization of the population, and the second, called "Roadmap Interview of Nursing Care for Admitted Patients", aimed to evaluate the quality of care provided by nursing team in the patient perspective, and the third, called "Patient Satisfaction Instrument", aimed to know patients' satisfaction with the nursing care rendered to them. All data were entered and stored in an electronic database in Microsoft Excel 2010 and analyzed in terms of positivity and specific statistical tests. During the characterization of the users...

Satisfação do paciente com os cuidados de enfermagem : adaptação cultural e validação do Patient Satisfaction Instrument

Acacia Maria Lima de Oliveira
Fonte: Biblioteca Digital da Unicamp Publicador: Biblioteca Digital da Unicamp
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 26/02/2004 PT
Relevância na Pesquisa
66.39%
Resumo o processo de hospitalização pode acarretar para o paciente um distanciamento do seu convívio familiar. O fato de permanecer, mesmo que temporariamente, em um ambiente estranho ao seu convívio, com normas e rotinas a que não está habituado e a expectativa com relação ao tratamento, podem gerar sentimentos de insatisfação com relação ao cuidado recebido. A satisfação do paciente com o cuidado de enfermagem, foi definida por RISSER (1975) como sendo o grau de congruência entre as expectativas do paciente e sua percepção sobre o cuidado recebido. Estudos sobre satisfação do paciente na cultura brasileira utilizam-se de uma abordagem genérica, de modo a não valorizar a satisfação do paciente com a assistência de enfermagem. Sendo assim, é importante utilizar instrumentos de medida específicos para avaliar a satisfação do paciente quanto aos cuidados de enfermagem. Considerando a inexistência de instrumentos para este fim, o presente estudo teve por objetivo traduzir e validar o Patient Satisfaction Instrument (PSI), desenvolvido por Hinshaw e Atwood (1982), para a cultura brasileira. É um instrumento composto de 25 itens que aborda situações do cuidado de enfermagem, agrupados em três domínios: Educacional...

Instrumento para aferir a satisfação do paciente com a assistência fisioterapêutica na rede pública de saúde; An instrument to assess patient satisfaction with physical therapy in the public health system

Nogueira, Caroline Ferreira; Borba, Joanna Angélica Marillack; Mendonça, Karla Morgana Pereira Pinto de
Fonte: Universidade de São Paulo. Faculdade de Medicina Publicador: Universidade de São Paulo. Faculdade de Medicina
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; ; ; ; ; ; Formato: application/pdf
Publicado em 31/12/2007 POR
Relevância na Pesquisa
66.29%
O propósito deste estudo foi desenvolver e validar um instrumento de medida da satisfação do paciente com a assistência fisioterapêutica ambulatorial no serviço público de saúde e identificar as dimensões emergentes do construto “satisfação do paciente”. Relata-se desde o levantamento dos possíveis indicadores de satisfação, passando por uma aplicação piloto, à aplicação a uma amostra de pacientes, até a análise das propriedades psicométricas do instrumento final. A adequação cultural foi avaliada em dois painéis de juízes, com profissionais credenciados e usuários do serviço. A amostra compôs-se de 124 pacientes que recebiam assistência fisioterapêutica na rede pública de saúde em Natal, RN. Na análise da confiabilidade e validade dos resultados obtidos, o alfa de Cronbach (a=0,95) demonstrou elevada consistência interna do instrumento. A validade do conteúdo foi considerada regular segundo padrões psicométricos da satisfação do paciente com a fisioterapia. A análise fatorial dos resultados indicou a presença de cinco dimensões, das quais aquela relativa à interação terapeuta-paciente é a que reúne os principais preditores da satisfação do paciente. Este instrumento, ora tornado disponível à população e aos gestores de saúde...

Avaliação da satisfação dos pacientes atendidos em uma clínica-escola de Fisioterapia de Santo André, SP; Assessment of patient satisfaction with physical therapy at a college health clinic in Santo André, SP

Suda, Eneida Yuri; Uemura, Missae Dora; Velasco, Eliane
Fonte: Universidade de São Paulo. Faculdade de Medicina Publicador: Universidade de São Paulo. Faculdade de Medicina
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; ; ; ; ; ; Formato: application/pdf
Publicado em 01/01/2009 POR
Relevância na Pesquisa
66.32%
O objetivo deste estudo foi verificar o grau de satisfação com o atendimento fisioterapêutico de 51 pacientes (idade 47,6±14,8 anos) que estavam recebendo tal atendimento em uma clínica-escola que atende gratuitamente. O nível de satisfação foi avaliado por um questionário brasileiro, validado, sobre a satisfação dos pacientes com a fisioterapia. A ampla maioria (77%) dos pacientes eram de baixo nível socioeconômico. Os resultados mostram que os pacientes apresentam um alto nível de satisfação com o atendimento fisioterapêutico quanto à relação paciente-terapeuta, aos membros da equipe de atendimento, à dinâmica e à infra-estrutura da clínica. Respostas negativas figuraram apenas em algumas questões referentes à infra-estrutura da clínica. A questão relativa à satisfação com o atendimento em geral obteve 55% de respostas "excelente", 27% de "ótimo" e 18% de "bom". O paciente atendido pela clínica-escola tem a consciência que um aluno/estagiário estará realizando o atendimento. Embora os resultados possam ter sido influenciados pelo baixo status socioeconomico da clientela, que em geral não alimenta altas expectativas, ainda assim apontam para uma opinião homogênea positiva sobre a seriedade e competência do trabalho realizado pela equipe na clínica.; The purpose of this study was to measure patient satisfaction at a publicly offered physical therapy service in a university clinic. Fifty-one patients were evaluated (mean age 47...

Patient satisfaction with nursing care: a comparison between two hospitals; Satisfação del paciente con los cuidados de enfermería: comparación entre dos hospitales; Satisfação do paciente com os cuidados de enfermagem: comparação entre dois hospitais

Oliveira, Acácia Maria Lima de; Guirardello, Edinêis de Brito
Fonte: Universidade de São Paulo. Escola de Enfermagem Publicador: Universidade de São Paulo. Escola de Enfermagem
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; Artigo Avaliado pelos Pares Formato: application/pdf
Publicado em 01/03/2006 POR
Relevância na Pesquisa
66.29%
This is a descriptive study with the objective of measuring and comparing patient satisfaction with the care provided by nurses as well as verifying differences in the satisfaction level in relation to the study's variables in two São Paulo hospitals. For data collection was used the Patient Satisfaction Instrument, translated and validated in Brazil. The sample was comprised of 211 patients, of which 128 from Hospital A and 83 from Hospital B. The statistical program SAS was used in the data analysis. The results showed that all patients reported a high level of satisfaction, and the five situations with highest averages were related to the domains Confidence and Professional. However, Hospital A patients showed higher satisfaction level than those of Hospital B. Considering the age variable, only the patients below the age of 60 in Hospital B tend to be more satisfied than the others.; Se trata de un estudio descriptivo, realizado con el objetivo de mensurar y comparar la satisfacción del paciente con el cuidado recibido, así como verificar diferencias en el nivel de satisfacción en relación a las variables del estudio, en dos hospitales de São Paulo. Para la recolección de los datos, se utilizó el Instrumento de Satisfacción del Paciente...

The effect of patient satisfaction with pharmacist consultation on medication adherence: an instrumental variable approach

Gu,Ning Yan; Gai,Yunwei; Hay,Joel W.
Fonte: Pharmacy Practice (Internet) Publicador: Pharmacy Practice (Internet)
Tipo: info:eu-repo/semantics/article; journal article; info:eu-repo/semantics/publishedVersion Formato: text/html; application/pdf
Publicado em 01/12/2008 ENG
Relevância na Pesquisa
66.4%
There are limited studies on quantifying the impact of patient satisfaction with pharmacist consultation on patient medication adherence. Objectives: The objective of this study is to evaluate the effect of patient satisfaction with pharmacist consultation services on medication adherence in a large managed care organization. Methods: We analyzed data from a patient satisfaction survey of 6,916 patients who had used pharmacist consultation services in Kaiser Permanente Southern California from 1993 to 1996. We compared treating patient satisfaction as exogenous, in a single-equation probit model, with a bivariate probit model where patient satisfaction was treated as endogenous. Different sets of instrumental variables were employed, including measures of patients' emotional well-being and patients' propensity to fill their prescriptions at a non-Kaiser Permanente (KP) pharmacy. The Smith-Blundell test was used to test whether patient satisfaction was endogenous. Over-identification tests were used to test the validity of the instrumental variables. The Staiger-Stock weak instrument test was used to evaluate the explanatory power of the instrumental variables. Results: All tests indicated that the instrumental variables method was valid and the instrumental variables used have significant explanatory power. The single equation probit model indicated that the effect of patient satisfaction with pharmacist consultation was significant (p<0.010). However...

Tuberculosis Control Program and patient satisfaction, Rio de Janeiro, Brazil

Portela,Margareth Crisóstomo; Lima,Sheyla Maria Lemos; Brito,Cláudia; Ferreira,Vanja Maria Bessa; Escosteguy,Claudia Caminha; Vasconcellos,Maurício Teixeira Leite de
Fonte: Faculdade de Saúde Pública da Universidade de São Paulo Publicador: Faculdade de Saúde Pública da Universidade de São Paulo
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/06/2014 EN
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OBJECTIVE To evaluate factors associated with users’ satisfaction in the Tuberculosis Control Program. METHODS A cross-sectional study of 295 patients aged ≥ 18 years, with two or more outpatient visits in the Tuberculosis Control Program, in five cities in the metropolitan region of Rio de Janeiro, RJ, Southeastern Brazil, in 2010. Considering an estimated population of 4,345 patients, the sampling plan included 15 health care units participating in the program, divided into two strata: units in Rio de Janeiro City, selected with probability proportional to the monthly average number of outpatient visits, and units in the other four cities. In the units, four temporal clusters of five patients each were selected with equal probability, totaling 300 patients. A questionnaire investigating the users’ clinical and sociodemographic variables and aspects of care and service in the program relevant to user satisfaction was applied to the patients. Descriptive statistics about users and their satisfaction with the program were obtained, and the effects of factors associated with satisfaction were estimated. RESULTS Patients were predominantly males (57.7%), with a mean age of 40.9 and with low level of schooling. The mean treatment time was 4.1 months...