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As práticas educativas abertas na promoção de uma cultura organizacional aprendente : o caso de estratégia de e-learning na Guarda Nacional Republicana

Monteiro, António Alexandre Duarte
Fonte: Universidade Aberta de Portugal Publicador: Universidade Aberta de Portugal
Tipo: Dissertação de Mestrado
Publicado em //2012 POR
Relevância na Pesquisa
46.24%
Dissertação de Mestrado em Pedagogia do E-Learning apresentada à Universidade Aberta; As práticas educativas abertas na promoção de uma cultura organizacional aprendente: O caso da estratégia de e-learning na Guarda Nacional Republicana A volatilidade da informação, aliada à vertiginosa necessidade de decisão confrontam os gestores modernos com novos desafios, constrangimentos e problemas, dependo a cada momento de informação rigorosa e oportuna, criadora de boas práticas e resultantes de adequados comportamentos e atitudes, em detrimento de erros e negligências que, quando cometidos, podem comprometer grandemente as organizações e o seu futuro. A Guarda Nacional Republicana, compreendendo a importância da formação para a qualidade do serviço desempenhado pelos seus militares, cada vez mais exigente e heterogéneo, e consequentemente, para a imagem organizacional, encetou um processo de profunda reestruturação, onde a formação assume um dos três pilares fundamentais da instituíção, que apesar dos mais de dois séculos de história, procurando, de forma proativa e inovadora incutir uma cultura de melhoria permanente. Para tal, visando conferir as competências necessárias para o desempenho funcional...

A importância do eLearning na transformação de estratégias organizacionais : o caso da RIPE NCC

Brás, Sandra Cristina Quintino
Fonte: Universidade Aberta de Portugal Publicador: Universidade Aberta de Portugal
Tipo: Dissertação de Mestrado
Publicado em //2013 POR
Relevância na Pesquisa
36.37%
Dissertação de Mestrado em Pedagogia do E-Learning apresentada à Universidade Aberta; Este trabalho tem com o propósito de verificar se, e de que modo, a introdução de práticas de eLearning numa organização conduz, ou potencia, a transformação das suas estratégias. O trabalho apresentado consiste no estudo de caso da RIPE NCC, uma organização não lucrativa sediada em Amesterdão, cuja região de serviços abrange toda a Europa, Médio Oriente e partes da Ásia Central. A área de negócio da RIPE NCC é a Internet, sendo a sua função principal a coordenação e distribuição de endereços IP e Autonomous Systems Numbers (ASN) na sua região de serviços. A organização de cursos presenciais em determinados países da referida região é difícil pelas mais variadas razões. No âmbito deste trabalho procedeu-se ao desenvolvimento de práticas de eLearning, tais como Webinars e à sua avaliação através da utilizacnao de questionários; analisou-se, também, o impacto que o eLearning poderá ter nas estratégias da organização.; This work aims to verify if, and in what ways, the introduction of eLearning in an organisation leads, or promotes, the transformation of its strategies. The present work consists of a case study of the RIPE NCC...

Diretrizes para a realização de processo de benchmarking colaborativo visando à implementação de melhorias em empresas de construção civil; Guidelines for the development of benchmarking collaborative process aiming the implementation of improvements in construction companies

Costa, Dayana Bastos
Fonte: Universidade Federal do Rio Grande do Sul Publicador: Universidade Federal do Rio Grande do Sul
Tipo: Tese de Doutorado Formato: application/pdf
POR
Relevância na Pesquisa
36.39%
Diversos esforços vêm sendo realizados por parte do setor produtivo e da academia no sentido de estabelecer mecanismos inovadores que facilitem a incorporação da medição e comparação de desempenho ao processo de decisão das empresas de construção. Dentre estes esforços, destacamse as iniciativas internacionais para desenvolvimento de sistemas de indicadores para comparação de desempenho e clubes de benchmarking. Em particular, estes clubes podem ser considerados como arranjos colaborativos, que fornecem um meio em que organizações podem adquirir e compartilhar conhecimentos do ambiente externo visando à implementação de melhorias incrementais e inovadoras. Entretanto, ainda, são escassos os trabalhos que explicam as condições nas quais os arranjos colaborativos mostram-se eficazes, os seus efeitos em termos de implementação de melhorias e aprendizagem das empresas, e como as práticas compartilhadas ao longo do processo colaborativo são transformadas em novos conhecimentos em diferentes contextos organizacionais. O objetivo geral desta tese foi estabelecer um conjunto de diretrizes para a realização de processos de benchmarking colaborativo visando à implementação de melhorias nas empresas de construção civil. No presente trabalho...

Avaliação e gestão do portefólio de projetos

Amaral, António Manuel Pereira da Silva
Fonte: Universidade do Minho Publicador: Universidade do Minho
Tipo: Tese de Doutorado
Publicado em 06/07/2012 POR
Relevância na Pesquisa
36.54%
Tese de doutoramento - Programa Doutoral em Engenharia Industrial e Sistemas; Despite all the differences on markets, cultural environment, and organisational objectives, some changes are modifying the way business occurs, turning competitive advantages difficult to accomplish. In a global marketplace scenario, changes are constant and with variable amplitude. Organisations need to be alert to all movements to anticipate, counter-answer and re-align themselves with the new market conditions. The organisational urge for using and applying new tools, methods and techniques to help them in these matters is tremendous. The market competitive pressing, the reduction of error margins and the need to do things perfectly at the first shot are creating an increase demand of solutions that can resolve those problems, achieving the best performance possible with the minimum risk and cost. However, there is no consensus about the type of methods or techniques that automatically improves any organisation, despite their own problems or status, restrictions and competitive advantages, strengths and weaknesses. Nevertheless, project management tries to see the organisation as a whole, and systematically challenge the difficulties encountered with new re-thinking processes in order to increase the organisational performance. A Multistage Decision Model was developed based of the Project Portfolio Management (PPM) phases. New techniques such as the Market Attractiveness Indexes and the Project Alignment Index...

Understanding the organisational context for adverse events in the health services: the role of cultural censorship

Hart, E; Hazelgrove, J
Fonte: BMJ Group Publicador: BMJ Group
Tipo: Artigo de Revista Científica
Publicado em /12/2001 EN
Relevância na Pesquisa
36.43%
This paper responds to the current emphasis on organisational learning in the NHS as a means of improving healthcare systems and making hospitals safer places for patients. Conspiracies of silence have been identified as obstacles to organisational learning, covering error and hampering communication. In this paper we question the usefulness of the term and suggest that "cultural censorship", a concept developed by the anthropologist Robin Sherriff, provides a much needed insight into cultures of silence within the NHS. Drawing on a number of illustrations, but in particular the Ritchie inquiry into the disgraced gynaecologist Rodney Ledward, we show how the defining characteristics of cultural censorship can help us to understand how adverse events get pushed underground, only to flourish in the underside of organisational life.

Using a survey of incident reporting and learning practices to improve organisational learning at a cancer care centre

Cooke, David L; Dunscombe, Peter B; Lee, Robert C
Fonte: BMJ Group Publicador: BMJ Group
Tipo: Artigo de Revista Científica
Publicado em /10/2007 EN
Relevância na Pesquisa
36.25%

Developing systems to support organisational learning in product development organisations

Donnellan, Brian; Fitzgerald, Brian
Fonte: Academic Conferences & Publishing International Ltd., Publicador: Academic Conferences & Publishing International Ltd.,
Tipo: info:eu-repo/semantics/article; all_ul_research; ul_published_reviewed
ENG
Relevância na Pesquisa
46.17%
peer-reviewed; There are aspects of New Product Development (NPD) business processes that pose particularly difficult challenges to Organizational Learning systems. Short product and process life cycles compress the available time window for recouping the expenses associated with product development. Cross-functional collaboration in product development organizations requires the merging of knowledge from diverse disciplinary and personal skills-based perspectives. Cross-institutional collaboration leads a requirement for knowledge to be combined from participants across multiple collaborating organizations. Transient existence in teams and high turnover results in a reduction in organizational knowledge unless there is a repository for knowledge rather than a dependence on knowledge which is situated in the minds of individuals. High rates of change in turbulent industries, such as electronics, motivates participants in NPD processes to effectively overcome these Organizational Learning challenges. The potential payoff includes time saved by not repeating mistakes and reuse of knowledge that leads to successful products and processes. IS research has paid little attention to NPD processes despite the fact that some IS appears to have the potential to have an impact in that area. Recent research completed by these researchers in Analog Devices Inc identified Organizational Learning challenges encountered by engineering teams in product development. This paper will report on these challenges and will describe how systems were developed to support organizational learning to support the product development process.

Dynamics of Organisational Wisdom

Hays, Jay Martin
Fonte: Universidade Nacional da Austrália Publicador: Universidade Nacional da Austrália
Tipo: Working/Technical Paper
EN
Relevância na Pesquisa
56.67%
This paper introduces the notion of organisational wisdom. While wisdom has been largely neglected in the management literature, there appears to be an increasing interest in wisdom and its practical application across a wide range of disciplines. A small, but growing number of writings drawing on the ancient wisdom traditions such as Zen Buddhism, Confucianism, and Taoism, and discussions of spirituality and soul in the workplace indicate that that the hard edge of management is softening to holistic and philosophical considerations. Facets of wise thought and action are central to burgeoning disciplines such as business ethics, sustainability, transformational leadership, corporate citizenship and social responsibility, and workplace democratisation. Built on the principles and practices of organisational learning and knowledge management, but surpassing them in their ability to foster learning, understanding, commitment, and “doing the right thing,” organisational wisdom provides an aim worth striving for. This paper identifies and explains important elements of organisational wisdom, and describes their interaction as a dynamic, complex system. Understanding this system illuminates causes of organisational learning problems...

The applicability of the seci model to multi-organisational endeavours: An integrative review

Rice, J.; Rice, B.
Fonte: Dept of Human Resouce Management and Employment Relations & Uni of Sthn Queensland Publicador: Dept of Human Resouce Management and Employment Relations & Uni of Sthn Queensland
Tipo: Artigo de Revista Científica
Publicado em //2005 EN
Relevância na Pesquisa
46.48%
This paper outlines an investigation of the literature on organisational learning within inter-organisational project-based alliances, with a focus on the systemic processes of knowledge sharing, externalisation and internalisation inherent in the SECI model as proposed by Nonaka and Takeuchi (1995). The SECI model proposes a process by which organisations spiral their knowledge within and outside their organisations, with the aim of refining and adding value to the stock of knowledge that exists in the organisation. The novel contribution of this paper is the application of the SECI model to multiorganisational projects. It has often been noted that while there is a rich literature on project management and, to a lesser extent, project-based firms, literature on how project-based knowledge is collected and re-utilised by participant firms is less common (Gann & Salter 1998, Prencipe & Tell 2001). This paper looks to address this paucity of research by applying the intuitively attractive SECI model to knowledge accumulation and learning processes in multi-organisational projects.; John L. Rice & Bridget S. Rice

NSW public sector accrual accounting: Why did it happen and has it mattered?.

Christensen, Mark
Fonte: Universidade de Adelaide Publicador: Universidade de Adelaide
Tipo: Tese de Doutorado
Publicado em //2009
Relevância na Pesquisa
46.54%
In 1988 the New South Wales (NSW) Government was the first in Australia, and amongst the first in the world, to commit to implement accrual accounting for its General Government Sector. Subsequently, accrual accounting has been implemented by numerous governments, including all Australian governments. This thesis examines why the NSW Government decided to implement accrual accounting and the impact of this accounting change on decision making within a General Government Sector organisation. The historical account is derived from a combination of archival and oral data sources whilst an organisational learning theoretical frame is used in a single-site case study to understand the impact of accrual accounting on managerial decision making. The history of the NSW Government adoption of accrual accounting is characterised by five notable features. First, the whole-of-government initiative was implemented with remarkable speed. Second, the change was aided by the actions of an epistemic community, in which private sector consultants were most active. Third, the change was justified through expected improvements in accountability and management. Fourth, a period of resistance to the change was followed by an absence of critical discussion on the implications of the change as forces supportive of the change synergistically combined. Fifth...

Rethinking capacity building for knowledge mobilisation: developing multilevel capabilities in healthcare organisations

Kislov, R.; Waterman, H.; Harvey, G.; Boaden, R.
Fonte: BioMed Central Publicador: BioMed Central
Tipo: Artigo de Revista Científica
Publicado em //2014 EN
Relevância na Pesquisa
46.69%
Background Knowledge mobilisation in healthcare organisations is often carried out through relatively short-term projects dependent on limited funding, which raises concerns about the long-term sustainability of implementation and improvement. It is becoming increasingly recognised that the translation of research evidence into practice has to be supported by developing the internal capacity of healthcare organisations to engage with and apply research. This process can be supported by external knowledge mobilisation initiatives represented, for instance, by professional associations, collaborative research partnerships and implementation networks. This conceptual paper uses empirical and theoretical literature on organisational learning and dynamic capabilities to enhance our understanding of intentional capacity building for knowledge mobilisation in healthcare organisations. Discussion The discussion is structured around the following three themes: (1) defining and classifying capacity building for knowledge mobilisation; (2) mechanisms of capability development in organisational context; and (3) individual, group and organisational levels of capability development. Capacity building is presented as a practice-based process of developing multiple skills...

Six sigma, absorptive capacity and organisational learning orientation

Guti??rrez-Guti??rrez, Leopoldo; Bustinza S??nchez, ??scar Fernando; Barrales-Molina, Vanesa
Fonte: Taylor and Francis Publicador: Taylor and Francis
Tipo: Artigo de Revista Científica
ENG
Relevância na Pesquisa
46.13%
"This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Production Research, available online: http://wwww.tandfonline.com/10.1080/00207543.2010.543175."; The importance of the Six Sigma methodology in industry is growing constantly. However, there are few empirical studies that analyze the advantages of this methodology and its positive effects on organizational performance. The purpose of this paper is to extend understanding of the success of Six Sigma quality management initiatives by investigating the effects of Six Sigma teamwork and process management on absorptive capacity. It also seeks to understand the relation between absorptive capacity and organizational learning as two sources of sustainable competitive advantage. The information used comes from a larger study, the data for which were collected from a random sample of 237 European firms. Of these 237 organizations, 58 are Six Sigma organizations. Structural Equation Modelling (SEM) was used to test the hypotheses. The main findings show that Six Sigma teamwork and process management positively affect the development of absorptive capacity. A positive and significant relationship is also observed between absorptive capacity and organizational learning orientation. The findings of this study justify Six Sigma implementation in firms. This study provides us with an in-depth understanding of some structural elements that characterize the Six Sigma methodology...

Exploring public and private R&D partnership performance: A knowledge-based view of inter-organisational Alliances

Revilla, E.; Sarkis, J.; Modrego, Aurelia
Fonte: Inderscience Publicador: Inderscience
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em //2007 ENG
Relevância na Pesquisa
46.48%
This paper proposes an examination of public and private Research and Development (R&D) relationships performance and factors that determine possible success (good performance) levels, especially within a learning and knowledge management context. We apply Data Envelopment Analysis (DEA) to arrive at relative efficiency scores, which serve as performance measures. The data set includes intersectoral R&D relationships supported by Spanish companies and Public Research Centres (PRC). We empirically investigate how R&D project and organisational characteristics influence R&D project performance. Our findings reveal that PRCs show more synergy with smaller organisations. Small organisations take better advantage of PRC expertise and resources. Likewise, we also show that integrated R&D projects achieve better results when they are not joined with other R&D projects or organisational functions.

The improvement of organisational learning process with total quality management

Escrig-Tena, Ana Belén
Fonte: Instituto Superior de Economia e Gestão Publicador: Instituto Superior de Economia e Gestão
Tipo: Artigo de Revista Científica
Publicado em //2003 ENG
Relevância na Pesquisa
66.56%
The objective of this paper deals with the influence exerted by TQM on the capability to promote the process of organisational learning, as one of the competencies that the introduction of TQM helps to develop, We discuss the extent to which the critical factors of TQM favour both the exploration of new knowledge that can modify organisational behaviour, and the exploitation of current learning,

Organisational learning in multinational companies: explaining inter-organisational Vvariation

Gunnigle, Patrick; McDonnell, Anthony; Lavelle, Jonathan
Fonte: University of Limerick Publicador: University of Limerick
Tipo: Report; all_ul_research; none
ENG
Relevância na Pesquisa
66.79%
non-peer-reviewed; This paper addresses the extent to which multinational companies (MNCs) deploy practices to facilitate organisational learning and the reasons for inter-organisational variation in sodoing. Using data from 260 MNCs in Ireland, we find that comparatively large numbers of firms have practices in place to facilitate organisational learning across their global operations. Most notably, we find almost half of all MNCs have a formal policy on organisational learning, while more than six in every ten MNCs in Ireland utilise three or more organisational learning mechanisms. In investigating inter-organisation variation with respect to our organisational learning dimensions, we test a number of hypotheses involving nationality, sectoral, MNC and HR factors. Our results show that the international HR structures are significant factors in explaining organisational learning in MNCs. We also find support that employment size, sector and integration between the MNCs global operations are useful variables in explaining variation in the use of organisational learning practices in MNCs.

Analysing organisational context: case studies on the contribution of absorptive capacity theory to understanding inter-organisational variation in performance improvement

Harvey, G.; Jas, P.; Walshe, K.
Fonte: BMJ Publishing Group Publicador: BMJ Publishing Group
Tipo: Artigo de Revista Científica
Publicado em //2015 EN
Relevância na Pesquisa
36.48%
BACKGROUND: Organisational context is frequently cited as an important consideration when implementing and evaluating quality improvement interventions in healthcare, but limited guidance is available on which aspects of context are most influential or modifiable. This paper examines how internal and external contextual factors mediate organisational-level performance improvement through applying the knowledge-based theory of absorptive capacity (AC). METHODS: Three healthcare case studies are presented. Each case is a UK National Health Service organisation that had been identified as having performance problems. Qualitative data were collected through semi-structured interviews with general and clinical managers within the organisation and members of external teams supporting or overseeing performance improvement (n=22). Interview data were analysed using an existing AC framework from the literature. RESULTS: The organisation with the highest AC showed the quickest and most comprehensive performance improvement. Internal characteristics including strategic priorities, processes for managing information, communication and orientation to learning and development impacted on the organisation's ability to engage successfully with external stakeholders and make use of available knowledge. This enabled the organisation to thrive despite the challenging external environment. Lower levels of AC appeared to delay or limit the improvement trajectory. CONCLUSIONS: Developing a more detailed and nuanced understanding of how context influences improvement is an important step towards achieving more effective and sustainable quality improvement programmes in healthcare. AC...

Learning from failure in health care: frequent opportunities, pervasive barriers

Edmondson, A
Fonte: BMJ Group Publicador: BMJ Group
Tipo: Artigo de Revista Científica
Publicado em /12/2004 EN
Relevância na Pesquisa
36.49%
The notion that hospitals and medical practices should learn from failures, both their own and others', has obvious appeal. Yet, healthcare organisations that systematically and effectively learn from the failures that occur in the care delivery process, especially from small mistakes and problems rather than from consequential adverse events, are rare. This article explores pervasive barriers embedded in healthcare's organisational systems that make shared or organisational learning from failure difficult and then recommends strategies for overcoming these barriers to learning from failure, emphasising the critical role of leadership. Firstly, leaders must create a compelling vision that motivates and communicates urgency for change; secondly, leaders must work to create an environment of psychological safety that fosters open reporting, active questioning, and frequent sharing of insights and concerns; and thirdly, case study research on one hospital's organisational learning initiative suggests that leaders can empower and support team learning throughout their organisations as a way of identifying, analysing, and removing hazards that threaten patient safety.

ALTAR: achieving learning through action research

Shah, Hanifa; Eardley, Alan; Woodhead, J D
Fonte: Palgrave Macmillan Ltd Publicador: Palgrave Macmillan Ltd
Tipo: Artigo de Revista Científica
Relevância na Pesquisa
46.09%
This paper describes a collaborative action research (AR) study that took place between a U.K. university and a large U.K. manufacturing organisation, Britvic Soft Drinks Ltd. The ALTAR (Achieving Learning Through Action Research) project involved a numbe

El e-learning transforma la educación superior

Schneckenberg, Dirk
Fonte: Universidade Autônoma de Barcelona Publicador: Universidade Autônoma de Barcelona
Tipo: Article; info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion Formato: application/pdf
Publicado em //2004 SPA
Relevância na Pesquisa
36.48%
L'e-learning té un paper decisiu en el procés d'innovació de les universitats. El desenvolupament i la integració de tecnologies d'aprenentatge a l'educació superior s'ha accelerat per l'aliança entre els polítics de l'educació, els inversors en tecnologia i els gestors d'universitats. El concepte de l'e-learning inclou una varietat d'aspectes la combinació dels quals provoca un canvi organitzacional en el sector de l'educació superior. Aquests aspectes són, entre altres, el progrés tecnològic d'aplicacions d'e-learning, l'interès econòmic de les empreses i els actors involucrats, els diferents models econòmics i estratègies d'organització de l'e-learning, el rol canviant dels formadors i dels alumnes en entorns virtuals de formació, la importància de la pedagogia dels mitjans per al desenvolupament futur i una integració sostenible de l'e-learning en l'educació superior.; E-learning plays a key role in the innovation process of universities. The development and integration of learning technologies into higher education has been pushed forward by an alliance of policy makers, technology investors and university management. The concept of e-learning includes a variety of aspects that in its combination cause a fundamental organisational change in the higher education sector. These aspects are amongst others the technologial progress of e-learning applications...

CRM, learning and organizational control; CRM, apprentissage et controle organisationnel

Benavent, Christophe; Villarmois, Olivier de la
Fonte: Universidade de São Paulo. Faculdade de Economia, Administração e Contabilidade Publicador: Universidade de São Paulo. Faculdade de Economia, Administração e Contabilidade
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; ; ; ; ; Formato: application/pdf
Publicado em 01/01/2006 FRA
Relevância na Pesquisa
46.42%
In this article are explored in a theoretical way the determinants of performance of Customer Relationship Management information systems that are established gradually in most of large companies. The approach adopted in this study focuses attention upon two central assumptions: the effect of the systems of CRM is mediated first by an increasing capability of organizational learning, and secondly through better organisational control devices.; Dans cet article sont explorés de manière théorique les déterminants de la performance des systèmes de gestion de la relation client (GRC) implantés progressivement dans l'ensemble des grandes entreprises. L'approche adoptée dans cette étude focalise l'attention sur deux hypothèses centrales : l'effet des systèmes de GRC se développerait d'une part au travers d'une stimulation de l'apprentissage organisationnel, et d'autre part au travers d'un meilleur contrôle organisationnel.