In the competitive world at present time, the continuous improvement of one company to
be outstanding among its rivals is elemental factor. The service business in the bank also
experiences many competitors. The alternative for the bank to make the productive gain thus
involves a foremost improvement on the personnel realm.
To maintain the quality of service, the bank employees, as members of teamwork, are the
central part. The teamwork empowerment of the bank will serve as the way to fulfill the team
members' fundamental commitment of their work environment. This satisfaction will influence
subsequently to the customer satisfaction. On that account, the bank's comprehension of what
such members of teamwork need is important.
This case study investigated the Japanese Bank, Bangkok Branch in how the teamwork
are fostered in their own corporate culture and what are the defects that caused the unpleasing
business outcome to the bank. To do so, the questionnaires of team survey were conducted to the
employees of this bank. The issues concern their attitude on the job, management effectiveness
and communication, compensation, and their work environment in general. The results analyzed
by the SPSS program revealed that the ineffectiveness in empowering teamwork at the proper
ways may bring the bank into the difficult situations: the high turnover rate of the employees and
the poor service to the customers. Moreover...