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Make or Buy in a mature industry? Models of client-supplier relationships under TCT and RBV perspectives

Ferreira, Manuel Portugal; Serra, Fernando
Fonte: Instituto Politécnico de Leiria Publicador: Instituto Politécnico de Leiria
Tipo: Artigo de Revista Científica
Publicado em //2009 ENG
Relevância na Pesquisa
36.83%
In this paper, we use the transaction cost theory (TCT) and the resource-based view (RBV) to discuss three propositions on the models of client-supplier relationships in mature industries. The two theories seem to advance different organizational forms of the client-supplier relationships, and in some instances contradictory. How should firms organize to prosper and grow, namely in the international markets? Through the case study of three Portuguese packaging firms, with primary (interviews) and secondary data, we discuss how the three firms deploy three distinct strategic organization models in a mature industry. One firm utilizes market-based governance mechanisms, and concentrates its production in a few selected locations. Another firm vertically integrates almost the entire value chain of the product to provide full service to its clients. The third firm operates in a model of integrated outsourcing, with the installation "wall to wall" to its clients. The models client-supplier assumed by these firms are based on efficient, stable, and trustworthy relationships, that permit the focus on their core competences and the reduction of the transaction costs. Firms’ superior performance requires a proper alignment of hierarchical and relational governance taking in consideration the dimensions of the transactions.

Relação terapêutica: uma análise dos comportamentos de terapeuta e cliente em sessões iniciais de terapia; Therapeutic relation: an analysis of behavior of therapist and client in initial sessions of therapy

Fernandes, Fabiana Aparecida Dutra
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 17/09/2012 PT
Relevância na Pesquisa
37.05%
Tendo, em vista, a importância da relação terapeuta-cliente na psicoterapia, o presente trabalho se propôs a identificar, empiricamente, a ocorrência de comportamentos de uma terapeuta e da sua cliente em sessões iniciais de psicoterapia, filmadas em vídeo e analisar os possíveis efeitos desses comportamentos no estabelecimento da relação terapêutica. Foram categorizados os comportamentos verbais vocais e verbais não vocais da terapeuta e da cliente em cinco sessões iniciais de terapia através do método observacional de gravações audiovisuais. Essas gravações foram realizadas no Laboratório de Terapia Comportamental do Instituto de Psicologia Clínica da Universidade de São Paulo. Os comportamentos da terapeuta e da cliente foram categorizados de acordo com o Sistema Multidimensional para a Categorização de Comportamentos na interação terapeuta-cliente (SMCCIT). Além desse instrumento, foi realizada uma revisão bibliográfica sobre a relação terapêutica e, também, sobre os relatos de pesquisas de categorização de sessões de terapia com a finalidade de auxiliar na identificação de comportamentos da terapeuta, favorecedores da relação terapêutica. Os resultados das categorizações indicam que as categorias mais frequentes do comportamento verbal vocal da terapeuta são: Facilitação (FAC: 31...

Gerenciamento dos requisitos dos clientes de empreendimentos habitacionais de interesse social : proposta para o Programa Integrado Entrada da Cidade em Porto Alegre/RS; Client requirements management of social interest housing projects: proposal for the city entrance integrated program in Porto Alegre/RS

Miron, Luciana Inês Gomes
Fonte: Universidade Federal do Rio Grande do Sul Publicador: Universidade Federal do Rio Grande do Sul
Tipo: Tese de Doutorado Formato: application/pdf
POR
Relevância na Pesquisa
36.83%
Recentemente, alguns empreendimentos habitacionais de interesse social (EHIS) no Brasil têm sido realizados através de programas integrados que envolvem o desenvolvimento conjunto de empreendimentos habitacionais, assistência social e obras de infra-estrutura sob uma delimitada área urbana a ser recuperada. Outra tendência importante desses programas é que resultam de um planejamento realizado em conjunto com a comunidade a ser beneficiada. O Programa Integrado Entrada da Cidade (PIEC), objeto de estudo desta tese, propõe a reestruturação urbana de uma importante área da cidade de Porto Alegre. Neste contexto, existe uma ampla gama de fatores que devem ser considerados na realização de empreendimentos, tais como a regularização fundiária, o reassentamento de população, o impacto ambiental, restrições orçamentárias, o atendimento de prazos, a participação comunitária e a inclusão social. Como resultado o processo de desenvolvimento de EHIS tende a ser bastante complexo, demandando um esforço específico de gerenciamento dos requisitos dos clientes ao longo da realização desses empreendimentos. Considerando os pesados recursos investidos nos programas integrados, destaca-se a importância da formação da satisfação e da geração de valor para a população atendida e reassentada a fim de que...

Uma nova abordagem para a modelagem das relações entre os determinantes da satisfação dos clientes de serviços; A new approach for modeling client satisfaction determinants relationships in services

Tinoco, Maria Auxiliadora Cannarozzo; Ribeiro, Jose Luis Duarte
Fonte: Universidade Federal do Rio Grande do Sul Publicador: Universidade Federal do Rio Grande do Sul
Tipo: Artigo de Revista Científica Formato: application/pdf
POR
Relevância na Pesquisa
36.62%
Este artigo apresenta uma nova abordagem para a modelagem das relações entre os determinantes da satisfação dos clientes de serviços. As principais vantagens da abordagem proposta em relação aos métodos tradicionais de modelagem, como, por exemplo, as equações estruturais, são: (i) possibilidade de identificar as relações entre múltiplos determinantes utilizando um tamanho de amostra relativamente pequeno, (ii) utilização de um procedimento estatístico mais simples, (iii) possibilidade de minimizar o erro de especificação no processo de modelagem, visto que podem ser consideradas todas as variáveis relevantes sem tornar o modelo muito complexo. A abordagem proposta é ilustrada através de um estudo aplicado a clientes de restaurantes à la carte. Esse estudo possibilitou construir diagramas de enlaces causais, validar a modelagem proposta e identificar aspectos que convergem e divergem com resultados previamente apresentados na literatura.; This article presents a new approach for modeling client satisfaction determinants relationships in service environment. The principal advantages between proposed approach and traditional methods for modeling relationships, like, for example, structural equation modeling, are: (i) possibility of identifying relationships between multiple determinants by using a relatively small sample size...

Modelagem de requisitos de clientes de empreendimentos habitacionais de interesse social com o uso de BIM; Modeling client requirements for low-income housing with the use of BIM

Baldauf, Juliana Parise; Formoso, Carlos Torres; Miron, Luciana Inês Gomes
Fonte: Universidade Federal do Rio Grande do Sul Publicador: Universidade Federal do Rio Grande do Sul
Tipo: Artigo de Revista Científica Formato: application/pdf
POR
Relevância na Pesquisa
36.94%
O gerenciamento de requisitos do cliente visa a melhorar a geração de valor em empreendimentos de construção através de um processo sistemático de captura de requisitos, processamento desta informação, tornando-as explícitas para a equipe de desenvolvimento do produto, bem como controlar se os requisitos de diferentes clientes são atendidos de forma equilibrada. Isto é particularmente importante quando os recursos são limitados, como em empreendimentos habitacionais de interesse social (EHIS). A modelagem dos requisitos dos clientes é complexa, à medida que existe uma grande quantidade de informações qualitativas e é preciso considerar a diversidade de requisitos que normalmente existem entre os diferentes envolvidos no processo. O objetivo deste artigo é propor um método para modelar requisitos de clientes de EHIS com suporte de Building Information Modeling (BIM). Este método foi concebido para apoiar os processos de tomada de decisão durante as fases de desenvolvimento de projeto bem como a avaliação de projetos que já foram entregues. Este artigo está focado nas principais atividades envolvidas na aplicação do método: explorar diferentes abordagens de modelagem de requisitos, estruturar requisitos e utilizar o software dRofus para gerenciar requisitos em distintas etapas de projeto. Uma das principais contribuições do estudo refere-se à estruturação de requisitos genéricos que podem servir de base para o desenvolvimento de novos empreendimentos de habitação de interesse social.; Client requirements management aims to improve value generation in construction projects through a systematic process of capturing requirements...

Natserver : client-server architecture for building parallel corpora applications

Simões, Alberto; Almeida, J. J.
Fonte: Revista del procesamiento del lenguaje natural Publicador: Revista del procesamiento del lenguaje natural
Tipo: Artigo de Revista Científica
Publicado em /09/2006 ENG
Relevância na Pesquisa
36.62%
Parallel corpora are important resources for most Natural Language processing tasks. From the common applications, like machine translation, to the usually mono-lingual tasks as paraphrase detection and word sense disambiguation, most researchers are using massive parallel corpora. Thus, the availability of an efficient way to manage them is very important. This paper presents a Client-Server architecture to query efficiently parallel corpora and probabilistic translation dictionaries.

User participation in mental healthcare in Suriname: the implementation of a client council

De Freitas, Cláudia
Fonte: CIES-IUL Publicador: CIES-IUL
Tipo: Trabalho em Andamento
Publicado em //2012 ENG
Relevância na Pesquisa
36.89%
User participation in mental healthcare has increased considerably in many countries around the world in the past decades. However, users’ voices are still incipient in other countries. This was the case of Suriname where user participation emerged just recently with the creation of a client council at the national mental healthcare service (PCS). The PCS client council was implemented as a result of a project involving a transnational partnership between stakeholders in Suriname and the Netherlands. Employing a qualitative research approach, this paper examines the client council implementation process and analyses stakeholders’ expectations for its future performance, benefits and disadvantages. The paper concludes that the client council offers a space from which traditionally excluded users can renegotiate their identities, develop new skills, influence care provision and exercise their citizenship. For genuine participation to emerge, however, it will be necessary to invest in effecting cultural and organisational change in mental healthcare, tackling power differentials between care providers and users, resourcing the council and reducing the stigma attached to mental illness. Transparency, consultation, negotiation and full collaboration are also identified as key elements to foster productive transnational partnerships...

Adding SOS Core & transactional profiles support to a web thin client

Martí, Irene Garcia
Fonte: Universidade Nova de Lisboa Publicador: Universidade Nova de Lisboa
Tipo: Dissertação de Mestrado
Publicado em 07/03/2011 ENG
Relevância na Pesquisa
36.75%
Dissertation submitted in partial fulfillment of the requirements for the Degree of Master of Science in Geospatial Technologies.; In a world where day by day more web applications provide plenty of creative and interesting services, it is important to create similar applications to distribute and spread geographic information easily. In this context, it becomes necessary to develop new web clients capable of connecting with remote geospatial servers, request and retrieve data and allow the user to make a set of operations or just present him or her those results overlaid on a map. Sensor Observation Services (SOS) is a protocol that defines how to interchange geospatial data between a client and a SOS server by using a set of operations classified in three profiles: Core, Enhanced and Transactional. In this document, it is possible to find a description of the software engineering process to create a web client supporting the operations of the Core & Transactional profiles that a user may use without needing additional software.

Application of middleware in the three tier client/server database design methodology

Fong,Joseph; Hui,Riemann
Fonte: Sociedade Brasileira de Computação Publicador: Sociedade Brasileira de Computação
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/07/1999 EN
Relevância na Pesquisa
36.89%
With the popularity of personal computers and powerful workstations, today’s users are no longer satisfied with the traditional data processing. They demand eagerly to putting up graphics on existing applications, putting a lot of pressure in system re-engineering. The Client/Server architecture is a less risky and less costly approach in adding a Graphical User Interface for users. The developer has to determine data and program logic distribution among client, middleware server, and the top-tier server. Middleware is a kind of software that links programs running on different platforms, transmitting messages and data. It plays an important role in 3-tier architecture. There are two types of middlewares: the first connects client programs to server programs, and the second provides data access connections to heterogeneous data sources. The developer also needs to separate on-line transaction processing, project-oriented data processing, and history data from each other. In view of no existing standard method in developing a middleware server, this paper outlines a methodology to design a 3-tier Client/Server database system. It identifies the role of middleware as temporary storage for better performance and as database gateway for Database Management Systems connectivity. Case studies are used to illustrate the steps.

Make or buy in a mature industry? models of client - supplier relationships under TCT and RBV perspectives

Ferreira,Manuel Portugal; Serra,Fernando A. Ribeiro
Fonte: ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração Publicador: ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/03/2010 EN
Relevância na Pesquisa
36.83%
In this paper, we use the transaction cost theory [TCT] and the resource-based view [RBV] to discuss three propositions on the models of client-supplier relationships in mature industries. The two theories seem to advance different organizational forms of the client-supplier relationships, and in some instances are contradictory. How should firms organize to prosper and grow, namely in the international markets? Through the case study of three Portuguese packaging firms, with primary (interviews) and secondary data, we discuss how the three firms deploy three distinct strategic organization models in a mature industry. One firm utilizes market-based governance mechanisms, and concentrates its production in a few selected locations. Another firm vertically integrates almost the entire value chain of the product to provide full service to its clients. The third firm operates in a model of integrated outsourcing, with the installation wall to wall with its clients. The client-supplier models adopted by these firms are based on efficient, stable, and trustworthy relationships that permit them to focus on their core competences and reduce transaction costs. The superior performance of firms requires a proper alignment of hierarchical and relational governance...

Investors Implementing the Client Protection Principles in Microfinance

Lahaye, Estelle; McKee, Katherine
Fonte: Washington, DC: World Bank Publicador: Washington, DC: World Bank
Relevância na Pesquisa
36.75%
Client protection is a key tenet of microfinance. The client protection principles and the smart campaign are the heart of an industry-wide initiative aimed at safeguarding the interests of microfinance clients. The end goal is adoption of appropriate policies, practices, and products by retail providers. By endorsing the six principles and joining the campaign, providers commit to take practical steps to treat clients fairly and respectfully while avoiding practices that might harm them.

Client perceptions : a useful measure of coordination of health care

McGuiness, Clare Frances
Fonte: Universidade Nacional da Austrália Publicador: Universidade Nacional da Austrália
Tipo: Thesis (PhD); Doctor of Philosophy (PhD)
EN
Relevância na Pesquisa
36.83%
Despite the many interventions and trials aimed at improving coordination of health care, there is currently no accepted measurement of coordination. My professional interests and an opportunity provided by the Care Plus (Coordinated Care) Trial in the ACT led me to consider client perceptions as a potentially appropriate measure. My research question is “can coordination of health care be usefully measured through client perceptions?” ¶ I addressed this question by developing and testing an instrument to measure perceptions of coordination called the Client Perceptions of Coordination Questionnaire (CPCQ). In the thesis I describe the processes of developing the instrument, testing it through use in several studies and considering how useful such an instrument may be for health services research. In addition to the Coordinated Care Trial, I conducted two validation studies - in a chronic pain population and a general practice sample. ¶ ...; yes

(Re)‐telling stories: narrative theory and the practice of client counselling

Maharg, Paul
Fonte: Taylor & Francis Publicador: Taylor & Francis
Tipo: Artigo de Revista Científica
Relevância na Pesquisa
36.62%
The field of narrative studies is currently influencing methodology in many areas of research and learning in the arts and social sciences - historiography, psychology, philosophy, theology, therapy and education amongst others. Researchers in these domains have used narrative theory to help them examine how narratives concerning professionals are constructed, and what this tells us of the professionals themselves, their view of their profession, their place within it, and their relations with clients. Most of these studies emphasise the teleological role that narrative inquiry can play in providing individuals with the opportunities to achieve new understandings about the nature and process of practice and the communities within such practice is enacted. This article describes the application of aspects of narrative theory to legal education. It describes the use to which narrative criticism was put in a third level module on clinical legal skills at Glasgow Caledonian University. Some key concepts in narrative theory were used in class discussion of videotaped client counselling interviews between solicitors and clients. The narrative concepts were also reinforced in other areas of the module dealing with negotiation and writing skills. Through the discussion of the videotapes and reflective practice using recipes...

Examination of students' ability to observe domains of client behaviour in therapeutic recreation

Kerr, Amber (Alexis)
Fonte: Brock University Publicador: Brock University
Tipo: Electronic Thesis or Dissertation
ENG
Relevância na Pesquisa
36.89%
When observing client behaviours, a therapeutic recreation specialist must have a base understanding of typical client behaviours to provide an informed analysis (burlingame & Blaschko, 2010). Providing students with the necessary tools for client observation is significant to the success of this process. The purpose of this study was to assess the relationships amongst the TR student demographic characteristics on acquiring the observation competency necessary to conduct a TR assessment. One hundred seventy-two TR college and university students, enrolled in post-secondary undergraduate TR programs across Ontario, observed a client assessment via video, and recorded their observations using the Tracking Behavioural Assessment (TBA) (Passmore, 2002). Independent samples t-tests and analysis of variance were calculated for the different student characteristics on the domains of the TBA. Significant findings indicated that university students scored more accurately than college students, and advanced students more accurately than novice students, on the emotional and socialization domains.

Client Retention in Events Agencies; Retención de clientes en agencias de eventos; Retenção de clientes em agências de eventos

Gómez Ramírez, Claudia; Colegio de Estudios Superiores de Administración – CESA
Fonte: Universidad de la Sabana Publicador: Universidad de la Sabana
Tipo: Artigo de Revista Científica
SPA
Relevância na Pesquisa
36.89%
“Events 5” are part of the mixture of effective communication for brands, and today, they demand a strategic management. It is important for the specialized organizations that provide this service, to implement tools that enable them to be competitive in the long term through differentiation. To this end, the CESA has studied the client-agency of marketing communications relationship, primarily on the importance of the retention of clients in B2B relations, as the ones that have been held among events agencies and their clients. This article presents the main findings of an exploratory research on the issue of client retention, which includes profiles, key elements for satisfaction and relevant factors of the client-events agency relationship as fundamentals of business management. By having a better understanding of the clients profiles, agencies can be more productive and competitive, because they will be able to offer initiatives of services with particular characteristics.; Como componente de la mezcla de comunicación efectiva para las marcas se encuentran los “Eventos”2, que hoy en día exigen una gestión estratégica. Resulta clave, para las organizaciones especializadas en la prestación de este servicio, aplicar herramientas que les permitan ser competitivas a largo plazo gracias a la diferenciación. Para ello...

A Framework for data decay in client-server model

Taber, Matthew
Fonte: Rochester Instituto de Tecnologia Publicador: Rochester Instituto de Tecnologia
Tipo: Tese de Doutorado
EN_US
Relevância na Pesquisa
36.97%
Data breach incidents are a growing concern in both the private and public sector. As an increasing amount of sensitive information is made available through information systems, the number of occurrences and the potential damage as a result of these breaches will continue to expand. There is a clear need for a framework to mitigate the dangers of leaking data while simultaneously allowing authorized individuals to gain access to necessary information. This thesis presents the concept of data decay, applied to a client-server model for retrieval of sensitive data. In this framework, files tagged by the framework and stored on client machines undergo a process in which they become increasingly non-existent to the client in proportion to the time elapsed since the last server connection. In order for a client to continue using a file that has undergone the decay process, it must successfully authenticate to the central server to begin rebuilding the file. The time required to rebuild the file is computed by the length of time since the last client connection to the server, in addition to the level of sensitivity for the specific file (files tagged as highly sensitive have a faster decay rate than those tagged as moderately sensitive). Using this model...

Migration from client/server architecture to internet computing architecture

Ahmad, Fauzan
Fonte: Rochester Instituto de Tecnologia Publicador: Rochester Instituto de Tecnologia
Tipo: Tese de Doutorado
EN_US
Relevância na Pesquisa
36.89%
The Internet Computing Architecture helps in providing a object-based infrastructure that can be used by the application developers to design, develop, and deploy the ntiered enterprise applications and services. For years of distributed application development, the Internet Computing Architecture has helped in providing various techniques and infrastructure software for the successful deployment of various systems, and established a foundation for the promotion of re-use and component oriented development. Object-oriented analysis is at the beginning of this architecture, which is carried through deploying and managing of finished systems. This architecture is multi-platform, multi-lingual, standards-based, and open that offers unparalleled integration capability. And for the development of mission critical systems in record time it has allowed for the reuse of the infrastructure components. This paper provides a detailed overview of the Internet Computing Architecture and the way it is applied to designing systems which can range from simple two-tier applications to n-tier Web/Object enterprise systems. Even for the best software developers and managers it is very hard to sort through alternative solutions in today's business application development challenges. The problems with the potential solutions were not that complex now that the web has provided the medium for large-scale distributed computing. To implement an infrastructure for the support of applications architecture and to foster the component-oriented development and reuse is an extraordinary challenge. Further...

A Comparison of wide area network performance using virtualized and non-virtualized client architectures

Gustafson, John
Fonte: Rochester Instituto de Tecnologia Publicador: Rochester Instituto de Tecnologia
Tipo: Tese de Doutorado
EN_US
Relevância na Pesquisa
37.03%
The goal of this thesis is to determine if there is a significant performance difference between two network computer architecture models. The study will measure latency and throughput for both client-server and virtualized client architectures. In the client server environment, the client computer performs a significant portion of the work and frequently requires downloading uploading files to and from a remote location. Virtual client architecture turns the client machine into a terminal, sending only keystrokes and mouse clicks and receiving only display pixel or sound changes. I accomplished the goal of comparing these architectures by comparing completion times for ping reply, file download, a small set of common work tasks, and a moderately large SQL database query. I compared these tasks using simulated wide area network, local area network, and virtual client network architectures. The study limits the architecture to one where the virtual client and server are in the same data center.

Multitier portal architecture for thin- and thick-client neutron scattering experiment support

Green, Mark; Miller, Stephen
Fonte: Grid Computing Environments (GCE) Publicador: Grid Computing Environments (GCE)
Tipo: Proceedings
EN_US
Relevância na Pesquisa
36.89%
Integration of emerging technologies and design patterns into the three-tier client-server architecture is required in order to provide a scalable and flexible architecture for novice to sophisticated portal user groups. The ability to provide user customizable portal interfaces is rapidly becoming commonplace and is driving the expectations of researchers and scientists in the scientific community. This paper describes an architectural design that maximizes information technology service reuse while providing a customizable user interface that scales with user sophistication and requirements. The Spallation Neutron Source (SNS) located at Oak Ridge National Laboratory provides a state-of-the-art facility ideal for implementation of this infrastructure. The SNS Java-based Science Portal (Tier I) and Open Grid Computing Environment (Tier II) provide thin-client support whereas the GumTree Eclipse Rich Client Platform (Tier III) and Eclipse Integrated Development Environment (Tier IV) provide thickclient support within a multitier portal architecture. Each tier incorporates all of the features of the previous tiers while adding new capabilities based on the user requirements.; "Multitier portal architecture for thin- and thick-client neutron scattering experiment support...

Auditor-Client Alignment through competitive priorities - Evidence from Brazil

Imoniana, Joshua Onome; Universidade Presbiteriana Mackenzie; Pereira, Anisio Candido; Fundação Escola de Comercio Alvares Prenteado Graduate School of Accounting. Av. Liberdade 532, 01502-001 São Paulo
Fonte: UNIVERSIDADE FEDERAL DO PARANÁ - ACCOUNTING DEPARTMENT Publicador: UNIVERSIDADE FEDERAL DO PARANÁ - ACCOUNTING DEPARTMENT
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; ; Teorico-empiricas Formato: application/pdf
Publicado em 29/08/2014 POR
Relevância na Pesquisa
36.83%
The prudently chosen competitive priorities by the management do subsidize organisations’ strategies toward goal congruence.  This study investigates the auditor-client strategic alignment based on competitive priorities in the Brazilian environment.  The big-four independent audit firms, like other organisations, aim at profitability and optimisation of resource while minimising risks.  This being the cornerstone for tasks, standards, guidelines, and knowledge statements put together with quality to exceed client’s expectation.  Somehow, it has to do with the audit partners playing the tune dictated by the firm’s methodology to enhance preparation for questions put forward to them by their colleagues on the relationship held with their clients. The study tends to bridge the gap between academic research and practice, particularly when it touches some of the key players of corporate governance, auditor and client. It is interventionist in nature and tends to produce thought leadership information to improve business decision-making, interpret complex questions affecting auditor-client relationship and finally establish a fact base for auditors, auditees, regulatory agencies and professional organizations. The study is exploratory in nature and tends to give answers to questions on:  whether the independent audit firm is aligned with their clients based on competitive priorities?  The study is composed of a non probabilistic purposeful sample of 8 independent auditors and their respective 8 clients. Data have been collected through unstructured questionnaires implemented in paper-and-penciland have been treated in two ways:  a) Content analysis of qualitative data automated through NVivo that enhanced categorization and classification of data...