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"KIBS no Brasil: um estudo sobre os serviços empresariais intensivos em conhecimento na região metropolitana de São Paulo"; KIBS in Brazil: a study about knowledge-intensive business services in São Paulo metropolitan region

Freire, Carlos Eduardo Torres
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 15/12/2006 PT
Relevância na Pesquisa
56.3%
As transformações no capitalismo mundial nos últimos 30 anos geraram condições significativas para o crescimento de atividades de serviços, principalmente aquelas voltadas às empresas e em especial as chamadas intensivas em conhecimento. O objetivo geral do trabalho é contribuir para o estabelecimento do debate sobre knowledge-intensive business services (KIBS) ou serviços empresariais intensivos em conhecimento (SEIC) no Brasil. Trata-se de enquadrar a discussão da literatura internacional em uma economia periférica e avaliar sua pertinência. A hipótese é que este grupo de atividades se torna necessário para o desenvolvimento dos países nesta nova era do capitalismo, especialmente por sua atuação na difusão de conhecimento e sua participação positiva em processos de inovação. Neste sentido, os propósitos do texto são: 1) fazer uma revisão da literatura sobre KIBS; 2) definir os KIBS no Brasil em comparação com os outros setores da economia, mostrando sua participação significativa em termos de geração de receita, sua dinâmica de crescimento acima da média nos últimos anos e sua capacidade de empregar mão-de-obra de mais alta qualificação; 3) investigar em que medida este grupo é importante na difusão de conhecimento e em processos de inovação; 4) discutir a concentração destas atividades em áreas metropolitanas. Pelo fato de atuarem como difusores de conhecimento e pelo seu enredamento vasto na cadeia produtiva...

A Simple Approach for Monitoring Business Service Time Variation

Yang, Su-Fen; Arnold, Barry C.
Fonte: Hindawi Publishing Corporation Publicador: Hindawi Publishing Corporation
Tipo: Artigo de Revista Científica
EN
Relevância na Pesquisa
45.97%
Control charts are effective tools for signal detection in both manufacturing processes and service processes. Much of the data in service industries comes from processes having nonnormal or unknown distributions. The commonly used Shewhart variable control charts, which depend heavily on the normality assumption, are not appropriately used here. In this paper, we propose a new asymmetric EWMA variance chart (EWMA-AV chart) and an asymmetric EWMA mean chart (EWMA-AM chart) based on two simple statistics to monitor process variance and mean shifts simultaneously. Further, we explore the sampling properties of the new monitoring statistics and calculate the average run lengths when using both the EWMA-AV chart and the EWMA-AM chart. The performance of the EWMA-AV and EWMA-AM charts and that of some existing variance and mean charts are compared. A numerical example involving nonnormal service times from the service system of a bank branch in Taiwan is used to illustrate the applications of the EWMA-AV and EWMA-AM charts and to compare them with the existing variance (or standard deviation) and mean charts. The proposed EWMA-AV chart and EWMA-AM charts show superior detection performance compared to the existing variance and mean charts. The EWMA-AV chart and EWMA-AM chart are thus recommended.

The Japanese Business System: Key Features and Prospects for Change

Westney, Eleanor
Fonte: MIT-Japan Program Publicador: MIT-Japan Program
Tipo: Trabalho em Andamento Formato: 2836134 bytes; application/pdf
EN_US
Relevância na Pesquisa
46.11%
This paper argues that the Japanese business system cannot be adequately understood without extending the focus of analysis beyond the individual firm to the vertical keiretsu, or business group. The vertical group or keiretsu structure was first identified and studied in the auto and electronics industries, where it is most strongly marked, but it characterizes virtually all sectors, service industries as well as manufacturing. Large industrial vertical keiretsu are composed of subsidiaries engaged in three distinct types of activities (manufacturing, marketing, and quasirelated business). The coordination and control systems are built on the flows of products, financial resources, information and technology, and people across formal company boundaries, with the parent firm controlling the key flows. The paper examines the prevailing explanations first for the emergence and then for the persistence of the vertical group structure, and looks at the current pressures for change and adaptation in the system.

When job dissatisfaction leads to customer-oriented citizenship behaviors

Boichuk, Jeffrey, P.
Fonte: Brock University Publicador: Brock University
Tipo: Electronic Thesis or Dissertation
ENG
Relevância na Pesquisa
46.07%
This thesis places boundary conditions on the withdrawal model in the frontline setting of service organizations by considering continuance commitment and supervisory support as moderators of the relationship between job dissatisfaction and customer-oriented citizenship behaviors (COCBs). Departing from traditional research in the areas of the service-profit chain and employee withdrawal, the author advances our understanding of conditions that may lead frontline service employees who are dissatisfied to deposit COCBs into the organizational system. Specifically, based on principles derived from social exchange theory, high continuance commitment and high supervisory support are expected to lead to COCBs, because under this condition the benefits of performing such behaviors are increased (i.e., promotion-based, reciprocity-based), while the costs are decreased (i.e., opportunity costs). Utilizing a sample of 127 frontline employees from both the financial services and travel agency industries, the hypothesized relationships are empirically supported using moderated hierarchical regression analysis. To conclude discussion, implications of the results for both academics and p

Modeling Services Liberalization: The Case of Tanzania

Jensen, Jesper; Rutherford, Thomas F.; Tarr, David G.
Fonte: Banco Mundial Publicador: Banco Mundial
Tipo: Artigo de Revista Científica
EN
Relevância na Pesquisa
46.03%
Despite economic theory and empirical literature that have shown that wide availability of business services contributes significantly to productivity gains and growth, economic modelers have been slow to meaningfully incorporate services into their models. This paper employs a 52-sector, small, open-economy computable general equilibrium model of the Tanzanian economy to assess the impact of the liberalization of regulatory barriers against foreign and domestic business service providers in Tanzania. The model incorporates foreign direct investment in services, and productivity effects in both goods and services markets endogenously through a Dixit-Stiglitz framework. The paper summarizes and builds on the surveys and policy notes of the regulatory regimes in business services in Tanzania, and estimates the ad valorem equivalent of barriers to foreign direct investment. The paper estimates significant gains to Tanzania from services reforms, especially in banking, maritime and road transportation. Decomposition exercises reveal that the largest gains will derive from liberalization of non-discriminatory regulatory barriers.

New Industries from New Places : The Emergence of the Software and Hardware Industries in China and India

Gregory, Neil; Nollen, Stanley; Tenev, Stoyan
Fonte: Washington, DC: World Bank and Stanford University Press Publicador: Washington, DC: World Bank and Stanford University Press
EN_US
Relevância na Pesquisa
36.39%
China and India have grown rapidly in importance in the global economy over the past two decades the same period in which hardware and software have become important tradable products in the global economy. China has reached global scale in the hardware industry but not in software; India has achieved the reverse. These recent developments offer new insights into the ways in which new industries can take root and flourish within the broader context of developing economies. This progress has attracted widespread comment, most of it anecdotal or based on partial explanations of industrial growth. This study seeks to provide a fuller explanation based on an empirical analysis of the macro and micro underpinnings of these contrasting growth stories. In doing so, the study sheds a broader light on the economic development paths that China and India have taken since 1990, and also on the process by which developing economies can enter and succeed in new markets.

Regulation, Productivity, and Growth : OECD Evidence

Nicoletti, Giuseppe; Scarpetta, Stefano
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
EN_US
Relevância na Pesquisa
46.24%
The authors look at differences in the scope and depth of pro-competitive regulatory reforms and privatization policies as a possible source of cross-country dispersion in growth outcomes. They suggest that, despite extensive liberalization and privatization in the OECD area, the cross-country variation of regulatory settings has increased in recent years, lining up with the increasing dispersion in growth. The authors then investigate empirically the regulation-growth link using data that cover a large set of manufacturing and service industries in OECD countries over the past two decades and focusing on multifactor productivity (MFP), which plays a crucial role in GDP growth and accounts for a significant share of its cross-country variance. Regressing MFP on both economywide indicators of regulation and privatization and industry-level indicators of entry liberalization, the authors find evidence that reforms promoting private governance and competition (where these are viable) tend to boost productivity. In manufacturing the gains to be expected from lower entry barriers are greater the further a given country is from the technology leader. So...

Business process quantitative analysis and optimization for service industries

Jiang, Lixiang
Fonte: FIU Digital Commons Publicador: FIU Digital Commons
Tipo: Artigo de Revista Científica
EN
Relevância na Pesquisa
46.06%
The total time a customer spends in the business process system, called the customer cycle-time, is a major contributor to overall customer satisfaction. Business process analysts and designers are frequently asked to design process solutions with optimal performance. Simulation models have been very popular to quantitatively evaluate the business processes; however, simulation is time-consuming and it also requires extensive modeling experiences to develop simulation models. Moreover, simulation models neither provide recommendations nor yield optimal solutions for business process design. A queueing network model is a good analytical approach toward business process analysis and design, and can provide a useful abstraction of a business process. However, the existing queueing network models were developed based on telephone systems or applied to manufacturing processes in which machine servers dominate the system. In a business process, the servers are usually people. The characteristics of human servers should be taken into account by the queueing model, i.e. specialization and coordination. ^ The research described in this dissertation develops an open queueing network model to do a quick analysis of business processes. Additionally...

Internationalisation strategies of companies in service industries: a study of national telecommunication operators from small and open economies (SMOPECs).

Laanti, Riku Juhani
Fonte: Universidade de Adelaide Publicador: Universidade de Adelaide
Tipo: Tese de Doutorado
Publicado em //2009
Relevância na Pesquisa
56.41%
This thesis discusses internationalisation strategies of companies in a globalising service industry, the telecommunications industry. Differences in the internationalisation processes between manufacturing and service companies, and companies in network industries in particular, are analysed. The telecommunication industry’s special characteristics are discussed. Special challenges faced by companies in small and open economies (SMOPECs) in their internationalisation are also covered. Broad research questions, and a conceptual framework and specific research propositions are presented. The methodology, a multi-case study, and research procedure are introduced, and the research findings are reported, analysed and discussed. During the last decade there has been continuous debate on how well the traditional internationalisation (process) theories are able to explain the internationalisation of service companies. In addition, several researchers have argued that the facts that service sectors are heterogeneous and have different characteristics causes remarkable variations in the internationalisation processes of different service sectors. The conceptual framework developed in this study to analyse the internationalisation strategies of the case companies...

Classification of reasons for poor customer experiences in service industries: the case of public transport

Hutchinson, T.
Fonte: Gordon Breach Sci Publ Ltd Publicador: Gordon Breach Sci Publ Ltd
Tipo: Artigo de Revista Científica
Publicado em //2011 EN
Relevância na Pesquisa
46.1%
This paper examines why failures and deficiencies in customer service occur, as discussed in both general business research and in public transport research. The focus is not on individual encounters between customers and a service provider, but on the organisational context that leads to a particular quality of customer experience. Going beyond the facts about service quality, the reasons for failures in quality need to be classified and organised. Suggestions are made for this, beginning by distinguishing between reasons internal to public transport itself (which are split into four types, each being sub-classified) and those external (again of four types, each subclassified). The proposed method of organising the reasons is not specific to public transport, but could be adapted to other industries.; T.P. Hutchinson

Increasing the Department of the Navy’s Opportunities for Small Business and Non-Traditional Suppliers through Simplified Acquisitions Contracting and NAICS Targeting

Kidalov, Max V.; Lee, Jennifer L.; Kidalov, Max V.; Lee, Jennifer L.
Fonte: Monterey, California. Naval Postgraduate School Publicador: Monterey, California. Naval Postgraduate School
Tipo: Relatório
EN_US
Relevância na Pesquisa
46.05%
Approved for public release; distribution is unlimited; This is a revised version.; Approved for public release; distribution is unlimited; This is a revised version.; The Department of the Navy’s (DON’s) total acquisition workforce, including the 1105 Purchasing Agent series and the 1102 Contract Specialist series, is directed to maximize contract awards to small and nontraditional suppliers by the terms of the Small Business Act and the Federal Acquisition Regulation (FAR), as well as Presidential, Department of Defense (DOD), and DON initiatives such as Better Buying Power (BBP). This direction is particularly strong with regards to low-dollar awards. The Federal Acquisitions Regulation (FAR) Part 13 Simplified Acquisitions Procedures (SAP) was designed to be a highly effective tool that can overcome contracting barriers for non-traditional and small business suppliers. Through the Small Business Reservation (SBR), Congress directed agencies to automatically attempt small business set-asides of contract awards below the Simplified Acquisitions Threshold (SAT) of $150,000.00. The Small Business Jobs Act of 2010 recently authorized discretionary set-asides on task and delivery orders under FAR Subparts 8.4 and 16.5. However, there are concerns that SAT contracts are often benefitting large firms across various North American Industrial Category System (NAICS) categories. The DOD’s preferred MAXPRAC model is unsuitable for solving this apparent problem. This Report examines barriers...

Los cambios estructurales y el papel del sector servicios en la productividad española; Structural changes and the role of service industries in Spanish productivity

Maroto Sánchez, Andrés; Cuadrado Roura, Juan R.
Fonte: Universidad de Alcalá. Instituto Universitario de Análisis Económico y Social Publicador: Universidad de Alcalá. Instituto Universitario de Análisis Económico y Social
Tipo: Trabalho em Andamento Formato: application/pdf
SPA
Relevância na Pesquisa
56.16%
Uno de los temas de mayor calado en la actualidad económica internacional, y en particular la española, es el de la productividad. Mientras que las tasas de crecimiento de nuestra economía en los últimos años han sido superiores a las de los países de nuestro entorno, no ha ocurrido lo mismo con las de productividad, que incluso han sido negativas en algunos años. Uno de los factores que tradicionalmente vienen asociándose a una baja productividad agregada es el papel de los cambios estructurales y el comportamiento del sector servicios, debido a su importancia en términos de producción y empleo (por encima del 60 por 100 en el caso español) y a la creencia tradicional (ver tesis de Baumol) de que se trata de actividades poco productivas. Sin embargo, la evidencia actual muestra cómo determinadas actividades de servicios tienen crecimientos de productividad similares a los de las industrias manufactureras, y que su contribución al crecimiento agregado de la economía es importante. Igualmente los problemas asociados con la definición y la medición de la productividad en este tipo de actividades también debe ser tomado en cuenta. El presente trabajo trata, en primer lugar, de describir el papel de los cambios estructurales en los últimos veinticinco años en la evolución de la productividad...

Sequence effects in service bundles: Implications for service design and scheduling

Dixon, Michael J.; Verma, Rohit
Fonte: Escola de Pós-Graduação Naval Publicador: Escola de Pós-Graduação Naval
Tipo: Artigo de Revista Científica
Relevância na Pesquisa
56.01%
The article of record as published may be located at http://dx.doi.org/10.1016/j.jom.2012.12.002; Researchers in several academic disciplines have investigated the effect of the sequence of pleasure and pain on the customer in service, experience, or healthcare-related interactions. Specifically, past research from psychology, behavioral economics, and other related fields suggests that the sequence effect can significantly impact a customer’s overall impression of a service interaction. In this article, we test the influence that the sequence of discrete events separated by several days or weeks plays on customers’ assessment of service bundles. If the relative importance of the sequence effect for discrete bundles is known, then a service designer and event scheduler can optimize and develop a better sequence of interactions for the customers, leading to higher satisfaction, loyalty, and repurchase. Using an extensive multi-year ticket purchase database from a world-renowned performing arts venue, we develop and test econometric models to predict season ticket subscription repurchase. The estimated models show that sequence effects do indeed play a significant role in determining customer repurchase of subscriptions. These results have important implications for effective service design and capacity planning for a wide range of service industries. This article suggests both managerial implications and future research opportunities related to sequence effects in service operations.

The Tax Reform Act of 1986: Impact On Hospitality Industries

Moncarz, Elisa S.
Fonte: FIU Digital Commons Publicador: FIU Digital Commons
Tipo: Artigo de Revista Científica Formato: application/pdf
Relevância na Pesquisa
46.1%
In her discussion - The Tax Reform Act Of 1986: Impact On Hospitality Industries - by Elisa S. Moncarz, Associate Professor, the School of Hospitality Management at Florida International University, Professor Moncarz initially states: “After nearly two years of considering the overhaul of the federal tax system, Congress enacted the Tax Reform Act of 1986. The impact of this legislation is expected to affect virtually all individuals and businesses associated with the hospitality industry. This article discusses some of the major provisions of the tax bill, emphasizing those relating to the hospitality service industries and contrasting relevant provisions with prior law on their positive and negative effects to the industry. “On October 22, 1986, President Reagan signed the Tax Reform Act of 1986 (TRA 86) with changes so pervasive that a recodification of the income tax laws became necessary…,” Professor Moncarz says in providing a basic history of the bill. Two, very important paragraphs underpin TRA 86, and this article. They should not be under-estimated. The author wants you to know: “With the passage of TRA 86, the Reagan administration achieved the most important single domestic initiative of Reagan's second term, a complete restructuring of the federal tax system in an attempt to re-establish fairness in the tax code…...

Republic of Tunisia : Employment Strategy, Volume 1. Main Report; Republique Tunisienne - Strategie d'emploi

World Bank
Fonte: Washington, DC Publicador: Washington, DC
Tipo: Economic & Sector Work :: Other Social Protection Study; Economic & Sector Work
ENGLISH; EN_US
Relevância na Pesquisa
46.14%
In spite of the Government's commitment to social development, with employment resting at the heart of Tunisia's Tenth Development Plan, the recent economic slowdown however, hampers expectations on meeting the employment goals of the Plan. Output growth would have to increase significantly in light of unchanged employment elasticity, to create enough jobs to absorb the increasing labor force. However, the Tunisian private sector has not played a dynamic role in terms of job creation: small and medium scale enterprises (SMEs), are mainly concentrated in the traditional manufacturing sectors, with low value-added; enterprise restructuring has not occurred, mainly due to an economic growth that has not led to enough reallocation of resources, despite the unexploited productivity gains in respect to reallocation of labor to high productivity sector; and, the high unemployment rates among educated youth, reflect gaps between skills in demand by employers, and skills offered by job seekers. Within this context...

Tunisia : Employment Strategy, Volume 2. Annexes; Republique Tunisienne - Strategie d'emploi

World Bank
Fonte: Washington, DC Publicador: Washington, DC
Tipo: Economic & Sector Work :: Other Social Protection Study; Economic & Sector Work
ENGLISH; EN_US
Relevância na Pesquisa
46.14%
In spite of the Government's commitment to social development, with employment resting at the heart of Tunisia's Tenth Development Plan, the recent economic slowdown however, hampers expectations on meeting the employment goals of the Plan. Output growth would have to increase significantly in light of unchanged employment elasticity, to create enough jobs to absorb the increasing labor force. However, the Tunisian private sector has not played a dynamic role in terms of job creation: small and medium scale enterprises (SMEs), are mainly concentrated in the traditional manufacturing sectors, with low value-added; enterprise restructuring has not occurred, mainly due to an economic growth that has not led to enough reallocation of resources, despite the unexploited productivity gains in respect to reallocation of labor to high productivity sector; and, the high unemployment rates among educated youth, reflect gaps between skills in demand by employers, and skills offered by job seekers. Within this context...

The Cost of Doing Business in Africa : Evidence from Enterprise Survey Data; World Development

Eifert, Benn; Gelb, Alan; Ramachandran, Vijaya
Fonte: Banco Mundial Publicador: Banco Mundial
Tipo: Journal Article; Journal Article
EN
Relevância na Pesquisa
45.91%
Data from the World Bank Enterprise Surveys show that indirect costs (related to infrastructure and services) account for a relatively high share of firms' costs in poor African countries and pose a competitive burden on African firms. We estimate firm-level revenue and value-added functions for six industries in 17 developing countries, demonstrating that firm performance is sensitive to the cost of indirect inputs. As indirect inputs are not usually included in estimations of value added, we argue that existing estimates understate the relative performance of African manufacturing firms.

Effects of Improving Infrastructure Quality on Business Costs : Evidence from Firm-Level Data in Eastern Europe and Central Asia; Developing Economies

Iimi, Atsushi
Fonte: Banco Mundial Publicador: Banco Mundial
Tipo: Journal Article; Journal Article
EN
Relevância na Pesquisa
45.97%
Public infrastructure is one of the important determinants of economic growth. Not only access to but also quality of infrastructure affects firm productivity as well as people's livelihood. Frequent interruptions of the infrastructure-service supply impose extra backup costs on enterprises, hinder their timely business activities, and result in large losses of sales opportunities. This paper focuses on the impacts of improving the quality of public utilities (electricity, water supply, and telecommunications), using firm-level data from 26 transition economies in Eastern Europe and Central Asia. The results suggest that firm costs would significantly increase when electricity outages occur frequently and the outage duration becomes longer. Similarly, when more time is required to restore suspended water supply, firms' competitiveness would be weakened. Not surprisingly, the impacts tend to vary depending on industry. The construction, manufacturing, and hotel and restaurant sectors are found particularly vulnerable.

Caracterização e dinamica da inovação dos serviços produtivos intensivos em conhecimento no setor de telecomunicações; Characterization and dynamics of the innovation in the knowledge intensive business services in the telecommunications sector

Alair Helena Ferreira
Fonte: Biblioteca Digital da Unicamp Publicador: Biblioteca Digital da Unicamp
Tipo: Tese de Doutorado Formato: application/pdf
Publicado em 27/08/2007 PT
Relevância na Pesquisa
45.97%
O objetivo principal desta tese é discutir os Serviços Produtivos Intensivos em Conhecimento (SPICs) do ponto de vista das características das empresas prestadoras de serviços que pertencem à cadeia de telecomunicações, em particular no segmento de telefonia fixa e móvel. As diversas empresas que são analisadas nessa pesquisa atuam em atividades como desenvolvimento de software e aplicativos para utilização em celular, serviços de consultoria para empresas operadoras de telecomunicações até empresas de equipamentos que prestam serviços de alto valor agregado. A partir desse grupo de empresas entrevistadas são discutidas a existência e a natureza dos SPICs no Brasil nesse setor, além de mapear as empresas nacionais e estrangeiras que atuam nele, verificando qual o espaço ocupado por cada uma delas no mercado. O trabalho foi desenvolvido a partir de duas vertentes. Primeiro, foi feita uma análise de dados estatísticos da Pesquisa da Atividade Econômica Paulista (PAEP, 2001), realizada pela Fundação Seade (FSeade, 2001), para traçar um perfil desses serviços em São Paulo. Em uma segunda etapa realizou- se uma pesquisa empírica com empresas de vários estados e de caráter não só quantitativo como também qualitativo...

Valuing Nature in Business-A Case Study of Chemical Manufacturing and Forest Products Industries

Browning, Peter; Gong, Mimi; Hu, Tianyang; Marx, Charles; Natake, Taichi
Fonte: Universidade Duke Publicador: Universidade Duke
Tipo: Masters' project
Publicado em 24/04/2014 EN_US
Relevância na Pesquisa
36.43%
Over the past several decades, there has been an increased realization of the extent to which the means of production in human society depend on and impact increasingly fragile natural systems. Working with our client, The Nature Conservancy, we researched trends in ecosystem valuation within the chemical manufacturing and forest product industries, discerning ways to identify and evaluate future ecosystem investment opportunities. This research resulted in a framework that businesses could use to identify future ecosystem service opportunities and then score the opportunities’ business values using a multi-criteria analysis approach. We identified potential ecosystem service opportunities by overlaying classifications of business risk on major operational subsectors within the industries, populating the resulting table with key ecosystem impacts and opportunities. Through the application of this process, we identified three hypothetical ecosystem service projects applicable to both the chemical manufacturing and forest product industries and used them to test our scoring framework. The identified projects were constructed wetlands for wastewater treatment, coastal habitat protection for storm surge protection, and forest carbon sequestration. We ranked the business value of each project using five criteria important to businesses: financial value...