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Navegar é preciso: avaliação de impactos do uso da internet na relação médico-paciente ; Sailing is necessary: evaluation of the impacts of Internet access on the doctor-patient relationship

Silva, Wilma Madeira da
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 08/08/2006 PT
Relevância na Pesquisa
75.61%
Objetivos: verificar se indivíduos que acessam a Internet a utilizam para consultar informações sobre saúde e doenças; se o paciente, acessando a Internet muda sua atitude de paciente e se verifica mais ativo e mais participante do processo de decisão sobre sua saúde; e se, do ponto de vista do paciente, houve mudança na atitude do profissional médico frente ao maior uso da Internet por parte desse paciente. Metodologia: pesquisa com abordagem qualiquantitativa. A técnica empregada foi a do Discurso do Sujeito Coletivo – DSC, que possibilita a identificação e a construção de sujeitos e discursos coletivos distintos, por meio da análise de material individual e da extração das idéias centrais, compondo-se, com o conteúdo das idéias centrais semelhantes, discursos-síntese que expressam as representações sociais de uma coletividade. Para a coleta de dados foi publicado na Internet um questionário on-line que ficou disponível por três meses. Resultados: A maioria dos entrevistados acessa a Internet com freqüência de pelo menos uma vez por semana, a utiliza para consultar informações sobre saúde e doenças, informações relacionadas a casos vivenciados por eles ou por aqueles que os afetam diretamente (familiares) e...

O adolescente e a internet: laços e embaraços no mundo virtual; Adolescents and the Internet: connections and entanglements in the virtual world.

Prioste, Cláudia Dias
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Tese de Doutorado Formato: application/pdf
Publicado em 22/03/2013 PT
Relevância na Pesquisa
75.49%
Tendo em vista o amplo acesso às tecnologias de informação e comunicação (TICs) na sociedade contemporânea, com a promessa de um mundo virtual sem limites exercendo intenso poder de atração sobre os jovens, faz-se necessária a análise dos mecanismos ideológicos de manipulação psicológica postos em ação pela indústria cultural global no seio da subjetividade juvenil. Assim, o presente estudo teve como objetivo identificar os hábitos e os interesses dos adolescentes no ciberespaço, buscando apreender os possíveis efeitos em sua constituição subjetiva. A pesquisa empírica foi dividida em duas etapas desenvolvidas simultaneamente: a primeira constou de um percurso etnográfico na cibercultura com o intuito de desvendar os interesses econômicos subjacentes aos sites frequentados pelos jovens; a segunda etapa foi realizada em uma escola pública e em uma escola privada, localizadas em um mesmo bairro de São Paulo, onde foram aplicados 108 questionários aos estudantes do último ano do Ensino Fundamental, com idade entre 13 e 16 anos, de ambos os sexos. Na escola pública, foram realizadas observações participativas nas aulas de Informática Educativa. Em ambas efetuaram-se entrevistas com alunos considerados por seus colegas como os mais conectados à internet...

Access to information: assessment of the use of automated interaction technologies in call centers

Barth,Nelson Lerner; Meirelles,Fernando de Souza
Fonte: Fundação Getulio Vargas, Escola de Administração de Empresas de S.Paulo Publicador: Fundação Getulio Vargas, Escola de Administração de Empresas de S.Paulo
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/02/2011 EN
Relevância na Pesquisa
85.41%
With the purpose of at lowering costs and reendering the demanded information available to users with no access to the internet, service companies have adopted automated interaction technologies in their call centers, which may or may not meet the expectations of users. Based on different areas of knowledge (man-machine interaction, consumer behavior and use of IT) 13 propositions are raised and a research is carried out in three parts: focus group, field study with users and interviews with experts. Eleven automated service characteristics which support the explanation for user satisfaction are listed, a preferences model is proposed and evidence in favor or against each of the 13 propositions is brought in. With balance scorecard concepts, a managerial assessment model is proposed for the use of automated call center technology. In future works, the propositions may become verifiable hypotheses through conclusive empirical research.

Transitioning to the Internet: results of a National Library of Medicine user survey.

Wood, F B; Wallingford, K T; Siegel, E R
Fonte: PubMed Publicador: PubMed
Tipo: Artigo de Revista Científica
Publicado em /10/1997 EN
Relevância na Pesquisa
75.64%
In late 1995, several months prior to the introduction of Internet Grateful Med, the National Library of Medicine (NLM) conducted a customer survey as part of its efforts to make a transition from Grateful Med to new forms of electronic information access and retrieval. A questionnaire survey was mailed to a sample of 2,500 online users randomly selected from domestic users (excluding fixed-fee users) who searched NLM databases during the second quarter of 1995. The final response rate was nearly 83% of eligible respondents. About 70% of NLM customers responding already had access to the Internet, and of those, more than 90% had access to the World Wide Web. However, only 26% of customers with Internet access were using the Internet to access NLM databases. Health care providers account for about 46% of NLM customers but, as a group, search NLM databases relatively infrequently even though they have higher-end equipment. Librarians and information professionals represent about one-fifth of NLM customers and are by far the most intensive users, but tend to have lower-end equipment. Overall, the survey results provide a strong basis for the transition to Internet-based delivery of NLM online database services, including Internet Grateful Med and the NLM family of World Wide Web sites. However...

New trends for practice in telecommunication applied to preventive and environmental medicine

Sekikawa, Akira; Koyama, Akio; Satoh, Toshihiko; Nishimura, Rimei; Higashi, Toshiaki; Akazawa, Shunichi; Ochi, Genro; Shimada, Kazuhito; Shinohara, Minoru; Yamaguchi, Naohito; Takahashi, Ken; Tajima, Naoko
Fonte: Springer-Verlag Publicador: Springer-Verlag
Tipo: Artigo de Revista Científica
Publicado em /04/1997 EN
Relevância na Pesquisa
75.43%
This paper presents survey results of connectivity to the Internet from preventive and environmental medicine-related departments in medical schools and other institutions in Japan and propose means to establish connectivity among them. Of 191 facilities surveyed, 134 (70%) responded by March 31, 1996. The data presented here are from 132 facilities. One hundred seventeen facilities (89%) answered that they were connected to the Internet. More than 80% of them got access to the Internet in the past two years. One hundred three facilities (78%) answered that e-mail was available. Despite the large percentage being connected, only 11 facilities (8%) had their own homepages. However, just 6 months later more than 25 facilities could be found by their own homepages. The Global Health Network (GHNet) has been developed in the USA based upon the concept that the best means to produce improved health is a better surveillance and information system applying the latest telecommunication technology to public health. The GHNet will offer an initial homepage for Preventive and Environmental Medicine related facilities in Japan to promote and establish sustainable connectivity among them.

Technological Advancements and Internet Sexuality: Does Private Access to the Internet Influence Online Sexual Behavior?

Daneback, Kristian; Månsson, Sven-Axel; Ross, Michael W.
Fonte: Mary Ann Liebert, Inc. Publicador: Mary Ann Liebert, Inc.
Tipo: Artigo de Revista Científica
Publicado em /08/2012 EN
Relevância na Pesquisa
85.67%
The aim of this study was to investigate whether demographic characteristics and sexual behavior online and offline were associated with private, respectively, nonprivate access to the Internet in a Web sample of people who use the Internet for sexual purposes. A total of 1,913 respondents completed an online questionnaire about Internet sexuality, and 1,614 reported using the Internet for sexual purposes. The majority of these respondents reported having access to an Internet-connected computer no one else had access to (62 percent women and 70 percent men). The results showed that it is possible to differentiate between those who have access to an Internet-connected computer no one else has access to and those who have shared access to an Internet-connected computer. Not only did they differ in demographic characteristics, but also in the sexual activities they engaged in on the Internet. Different patterns were found for women and men. For example, men who had private access to Internet-connected computers were more likely than those who had shared access to seek information about sexual issues. Thus, having access to Internet computers no one else has access to may promote sexual knowledge and health for men. The results of this study along with the technological development implies that in future research...

Building Broadband : Strategies and Policies for the Developing World

Kim, Yongsoo; Kelly, Tim; Raja, Siddhartha
Fonte: World Bank Publicador: World Bank
Relevância na Pesquisa
75.61%
This book suggests an ecosystem approach to broadband policy that could help in the design of strategies, policies, and programs that support network expansion, have the potential to transform economies, improve the quality and range of services, enable application development, and broaden adoption among users. To identify emerging best practices to nurture this ecosystem, this volume analyzes the Republic of Korea and other leading broadband markets. It identifies three building blocks to support the growth of the broadband ecosystem: defining visionary but flexible strategies, using competition to promote market growth, and facilitating demand. An important but often neglected building block is demand facilitation. This includes raising awareness about the benefits of broadband and improving affordability and accessibility for the largest number of users. Successful countries have often focused on creating a suite of useful applications that increase the relevance of broadband to the widest base of users. Programs to mainstream information and communication technology (ICT) use in education...

Limited Access Orders in the Developing World : A New Approach to the Problems of Development

North, Douglass C.; Wallis, John Joseph; Webb, Steven B.; Weingast, Barry R.
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Relevância na Pesquisa
85.47%
The upper-income, advanced industrial countries of the world today all have market economies with open competition, competitive multi-party democratic political systems, and a secure government monopoly over violence. Such open access orders, however, are not the only norm and equilibrium type of society. The middle and low-income developing countries today, like all countries before about 1800, can be understood as limited access orders that maintain their equilibrium in a fundamentally different way. In limited access orders, the state does not have a secure monopoly on violence, and society organizes itself to control violence among the elite factions. A common feature of limited access orders is that political elites divide up control of the economy, each getting some share of the rents. Since outbreaks of violence reduce the rents, the elite factions have incentives to be peaceable most of the time. Adequate stability of the rents and thus of the social order requires limiting access and competition-hence a social order with a fundamentally different logic than the open access order. This paper lays out such a framework and explores some of its implications for the problems of development today.

Internet Access : Regulatory Levers for a Knowledge Economy

Mustafa, Mohammad A.
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Relevância na Pesquisa
85.68%
Internet access depends on four critical players: First, providers of telecommunications infrastructure (bandwidth capacity) for international access to the global Internet backbone. Second, providers of national long-distance telecommunications transmission capacity (such as leased lines) to connect Internet service providers (ISPs) with one another and with international connectivity nodes. Third, providers of local loop access (narrowband and analogue, such as traditional copper wire connections, or broadband and digital, such as digital subscriber lines [DSL], cable television modems, and fixed wireless service). Fourth, ISPs, which provide Internet services to customers using these layers of networks. Expanding Internet access requires cooperative behavior by these players, and regulators have a key role in ensuring such behavior. A regulatory strategy for doing so focuses on promoting the telecommunications infrastructure, enabling viable ISPs, ensuring efficient pricing, maintaining appropriate service quality...

Korea and the Knowledge-based Economy : Making the Transition

Dahlman, Carl; Anderson, Thomas
Fonte: Washington, DC: World Bank and OECD Publicador: Washington, DC: World Bank and OECD
EN_US
Relevância na Pesquisa
75.57%
Knowledge is fast becoming a key factor in economic and social development worldwide. Rapid innovations in science, communications and computing technologies are opening up new opportunities for countries to harness knowledge and participate more fully in the global economy. Developing countries that successfully make the transition to the knowledge-based economy will have unprecedented possibilities to become more competitive in world markets and to participate in the global information society. New technologies can also extend the benefits of knowledge to all segments of society and help countries close the gap in living standards among their citizens. This book defines a knowledge-based economy as one where knowledge is created, acquired, transmitted and used effectively by enterprises, organizations, individuals and communities. It does not focus narrowly on high-technology industries or on information and communications technologies, but rather presents a framework for analyzing a range of policy options in education...

Enhancing the Livelihoods of the Rural Poor through ICT - A Knowledge Map

Economic and Social Research Foundation
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Tipo: Brief
EN_US
Relevância na Pesquisa
75.64%
The major objective of the study was to come up with illustrative success stories as well as failures to give lessons on ICT interventions in the area of rural livelihoods and their impact in Tanzania. The key issues addressed in this study were: 1) common ICTs used by the rural poor in Tanzania; 2) which ICTs are regarded as attractive by different groups and why; 3) the use of ICTs by different age cohorts as part of their livelihoods strategies; 4) the role of ICTs in influencing the livelihoods of the poor; 5) what effects, if any, does use of these resources have on vulnerability, livelihoods and value of assets; and 6) whether or not ICT services can be improved in relation to their usage and effects. The study also made a comparative analysis of the use of ICTs by different groups based on age, location, gender and ethnicity. This study was conducted for a period of four months from October 2006 to January 2007, in three different districts (Bagamoyo, Moshi Rural and Njombe). The findings from this study reveal that ICTs commonly used by the rural poor in the selected districts are radio...

Internet access for delivery of health information to South Australians older than 50

Wilson, C.; Flight, I.; Hart, E.; Turnbull, D.; Cole, S.; Young, G.
Fonte: Public Health Assoc Australia Inc Publicador: Public Health Assoc Australia Inc
Tipo: Artigo de Revista Científica
Publicado em //2008 EN
Relevância na Pesquisa
75.66%
OBJECTIVE: An exploratory study to determine the proportion of people aged 50-76 years who have Internet access, the location of this access, predictive characteristics of such access, and preparedness to receive unsolicited health information through this medium. METHODS: A random sample of 1,000 South Australians was identified from the Australian Electoral Commission roll and contacted by telephone in 2006. They were invited to answer questions about their access to the Internet and attitude towards receiving unsolicited health information via the Internet. RESULTS: Of those contacted, 41% provided information. Of this group, 59% indicated that they had Internet access, mostly at home. Men were more likely than women to have home access (p<0.05). Higher educational achievement, higher economic status and younger age were all significantly associated with access. Of those who had access, 65% would be willing to receive health information through the Internet. CONCLUSIONS: More than half the population older than 50 years has access to the Internet at some location, and there is a general acceptance of the possibility of receiving health-promoting material via this medium. However, delivery via the Internet alone would disadvantage those who are less educated...

Leapfrogging? India's Information Technology Industry and the Internet

Miller, Robert R.
Fonte: Washington, DC: World Bank and the International Finance Corporation Publicador: Washington, DC: World Bank and the International Finance Corporation
Tipo: Publications & Research :: Publication; Publications & Research :: Publication
ENGLISH; EN_US
Relevância na Pesquisa
85.63%
The Internet has been seen by numerous observers, as a set of technologies that might enable developing countries to "leapfrog" over the development path, taken by industrial countries, enabling poorer countries to increase their rates of growth, and "catch up" sooner. Using India as a case study, this paper reviews the degree to which that promise might be realized. The paper concludes that while internet development in India is still at a very early stage in terms of numbers of connections, and overall use, the promise it offers for increased productivity, and economic growth, is likely to be significant. Most benefits are likely to come from business use of the internet for both internal control, and for dealing with business customers, not from customer use. In particular, global connections will be much enhanced by India's liberalized access to international internet gateways, and to privately-provided undersea cable access. This access alone could offer Indian companies, business opportunities that otherwise would flow to other...

Has the Internet Increased Trade? Evidence from Industrial and Developing Countries

Clarke, George R. G.; Wallsten, Scott J.
Fonte: World Bank, Washington, D.C. Publicador: World Bank, Washington, D.C.
Tipo: Publications & Research :: Policy Research Working Paper; Publications & Research
ENGLISH; EN_US
Relevância na Pesquisa
75.61%
If the Internet made it easier for firms to enter new markets by reducing communication and search costs, then it may also have made it easier to export goods and services. The authors find that higher Internet penetration in developing countries is correlated with greater exports to industrial countries, but not with trade between developing countries or with exports from industrial countries. Interpreting the correlations is difficult because causation may run from Internet use to exports or from trade openness to Internet use. To test whether Internet use affects export behavior, the authors endogenize Internet use by using countries' regulation of data services and Internet provision as instrumental variables. The results are robust to endogenizing Internet penetration, suggesting that access to the Internet does affect the export performance of firms in developing countries. In other words, Internet access appears to stimulate exports from poor countries to rich countries. Moreover, the analysis suggests that regulatory policies affecting telecommunications and Internet development indirectly affect trade...

Survey of ICT and Education in Africa : Mali Country Report

Fall, Babacar
Fonte: World Bank, Washington, DC Publicador: World Bank, Washington, DC
Tipo: Publications & Research :: Brief; Publications & Research
ENGLISH
Relevância na Pesquisa
75.54%
This short country report, a result of larger Information for Development Program (infoDev) - supported survey of the Information and Communication Technologies (ICT) in education in Africa, provides a general overview of current activities and issues related to ICT use in education in the country. Mali has a national policy and strategic plan for ICT, administered through the Information and Communications Technology Agency (AGETIC). One of its missions is to set up an empowering environment for the promotion and use of ICT in education and capacity building for the formal and non-formal sectors. Though certain challenges obstacles persist - such as a very low level of development of the telephone networks and no direct access to an Internet backbone - a number of actors, including the Ministry of Education, local and international public and private partnerships, and many others, remain committed to enhancing Mali's education system. Notable Initiatives in the formal system include a university intranet...

Telecommunications Regulation Handbook : Tenth Anniversary Edition

Blackman, Colin; Srivastava, Lara
Fonte: World Bank and the International Telecommunication Union, Washington, DC Publicador: World Bank and the International Telecommunication Union, Washington, DC
Tipo: Publications & Research :: Working Paper; Publications & Research
EN_US
Relevância na Pesquisa
75.6%
Communications are an essential means for reaching the, bottom of the Pyramid, and enabling individuals to reduce poverty and improve the quality of their lives. We currently live in a world in which more Africans have access to a mobile phone than to any other utility or infrastructure service. This widespread technological dissemination creates new opportunities across all segments of society, but also presents new challenges requiring adaptable strategies. Today's communications landscape is vastly different from the environment in which we developed the first telecommunications regulation handbook ten years ago. Competitive and open communications markets have created opportunities in countries that previously lagged behind. Competitively priced and technologically varied service offerings have allowed businesses to compete and thrive globally. However, there are still serious market gaps (such as providing widespread high speed broadband services at affordable prices and connectivity to remote areas), that, when coupled with evolving and converging technologies, pose challenges to policymakers and regulators. This new edition of the telecommunications regulation handbook captures the new market and regulatory strategies to optimize investment in broadband networks and Information and Communication Technology...

Liberalization and Universal Access to Basic Services : Telecommunications, Water and Sanitation, Financial Services, and Electricity

Organisation for Economic Co-operation and Development; World Bank
Fonte: OECD and the World Bank, Paris Publicador: OECD and the World Bank, Paris
Tipo: Publications & Research :: Publication; Publications & Research :: Publication
ENGLISH; EN_US
Relevância na Pesquisa
95.59%
Access to basic services plays an important role in both individual well-being and a country's economic development. For this reason, general availability of these services to citizens, regardless of income level and geographical location, has generally been viewed as an important public policy goal. However, the precise definition of this goal and the means of attaining it have provoked controversy. This volume explores whether liberalization can contribute to achieving universal service goals and, if so, how, and looks at the types of complementary policies that may be required. It focuses on experience in four sectors: telecommunications, financial, water and sanitation, and energy services. For each sector, an overview paper and one or two case studies from developing countries examine the experience of governments in harnessing liberalization to meet social goals. It is hoped that this cross-sector view will yield general insights which a focus on a single sector may not, and help each sector to generate ideas by drawing upon experience in other sectors. A horizontal assessment also helps to determine how far the services negotiations at the World Trade Organization (WTO)...

Auxilios opticos para baixa visão : uso de internet na orientação de professores de deficientes visuais; Optical aids fo low vision : the use of the internet by teachers of people with visual impairment

Gelse Beatriz Martins Monteiro
Fonte: Biblioteca Digital da Unicamp Publicador: Biblioteca Digital da Unicamp
Tipo: Tese de Doutorado Formato: application/pdf
Publicado em 09/02/2010 PT
Relevância na Pesquisa
75.63%
A presente pesquisa teve os objetivos de verificar a viabilidade do uso de internet para transmissão de informações e orientações a professores, a respeito do uso de auxílios ópticos no ambiente escolar; descrever e discutir percepções e condutas de professores em relação ao uso de internet; verificar opiniões sobre apresentação e conteúdo do site "Auxílios Ópticos"; e identificar fatores que influem na receptividade a orientações, divulgadas por internet, sobre o uso de auxílios ópticos para baixa visão. O método consistiu em pesquisa com enfoques quantitativo e qualitativo. A pesquisa quantitativa caracterizou-se como estudo transversal analítico, com aplicação de questionário estruturado disponibilizado on-line. A abordagem qualitativa referiu-se a estudo descritivo-exploratório, com aplicação de técnica de grupo focal. A população foi constituída por 58 professores do sistema estadual de ensino de Campinas. Para análise dos resultados foram avaliados aspectos estatísticos e aplicada a técnica de análise do discurso do sujeito coletivo, respectivamente. A pesquisa foi realizada a partir de informações fornecidas por site na internet, sob o domínio www.auxiliosopticos.fcm.unicamp.br, construído especificamente para orientação sobre o uso de auxílios ópticos utilizados por pessoas com baixa visão...

Inclusão digital em telecentros e Lan Houses : estudo sobre as novas dinâmicas espaciais decorrentes dos centros públicos de acesso à Internet na região norte de Porto Alegre; Digital inclusion in telecentres and lan houses: study about new spacial dynamics due to the public internet access points in the north of Porto Alegre

Moraes, Fernando Dreissig de
Fonte: Universidade Federal do Rio Grande do Sul Publicador: Universidade Federal do Rio Grande do Sul
Tipo: Trabalho de Conclusão de Curso Formato: application/pdf
POR
Relevância na Pesquisa
75.68%
A Internet tem proporcionado uma quantidade significativa de transformações na sociedade e, conseqüentemente, no espaço geográfico. No presente trabalho, procuramos enfocar nossa análise na nova forma de exclusão social decorrente da falta ou da precariedade no acesso à Internet: a exclusão digital. Ao mesmo tempo, analisamos se efetivamente ocorre o processo de inclusão digital nos centros públicos de acesso à Internet e quais são as dinâmicas que emergem a partir desses locais, tomando, como recorte espacial, a Região Norte do município de Porto Alegre. Face a isso, primeiramente realizamos as considerações teóricas a respeitos de algumas noções, conceitos e elementos desenvolvidos ao longo da monografia, tais como “redes”, “espaço geográfico”, “ciberespaço”, “inclusão digital” e “exclusão digital”. Em um segundo momento, discorremos sobre o panorama atual da Internet e das Tecnologias de Informação e Comunicação no Brasil e a atuação das esferas pública e privada no fomento do acesso à Internet, analisando o papel do Estado na promoção de políticas públicas de inclusão digital, cujo enfoque de estudo são os telecentros comunitários. Também realizamos uma breve caracterização dos telecentros e lan houses no município de Porto Alegre. Por fim...

INCLUSÃO DIGITAL EM TELECENTROS E LAN HOUSES: AS NOVAS DINÂMICAS ESPACIAIS DECORRENTES DOS CENTROS PÚBLICOS DE ACESSO À INTERNET NA PERIFERIA DE PORTO ALEGRE/RS; DIGITAL INCLUSION IN TELECENTRES AND LAN HOUSES: NEW SPACIAL DYNAMICS DUE TO THE PUBLIC INTERNET ACCESS POINTS ON PERIPHERY OF PORTO ALEGRE/RS

Moraes, Fernando Dreissig de; Soares, Paulo Roberto Rodrigues
Fonte: UFPR Publicador: UFPR
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; Formato: application/pdf; application/pdf
Publicado em 30/06/2011 POR
Relevância na Pesquisa
75.66%
Internet has provided a significant amount of changes in society and, consequently, in the geographic space. In this paper, we focus our analysis on the new form of social exclusion resulting from lack or poor access to the Internet: the digital divide. At the same time, we analyzed if the process of digital inclusion are really happening, and what are the dynamics that emerge from these locations, taking as public Internet access points in the North and Eixo Baltazar regions of the city of Porto Alegre. This research verified a current overview of the impacts of Information and Communication Technologies and how they change some spatial dynamics. These centers, whether free or paid, are serving primary to the population’s sectors that not have a complete access to the computers. The data obtained in this research show us that there are many likeness in the uses as well as in the importance level of the Internet for the users of access centers, although there is a difference in the socioeconomic profile of them. At the same time, it was identified that public points are just one option between another routes of entry, a fact which shows a greater ease of obtaining Internet access today, although the ownership of a computer are still limited to a small segment of the population. Public policies of digital inclusion are still important to increase accessibility.Keywords: Public Internet access points...